Sales Inside

Poonam Grover

***** ***** **** **, *******, TX **375 732-***-**** adjz1n@r.postjobfree.com

Summary

Successful individual promoting 15 years of expertise in inside sales (logistics). Uses sales and marketing-oriented, customer service skills in the best possible way to achieve the company's goals.

Skills & Abilities

·Pricing strategies

·Proficient in finding core issues

·Presentations

·Data gathering and analysis

·Customer service

·Process improvement

·Planning and coordination

·Team building

·Administrative support

·Relationship development

·Communications

·Project organization

Experience

PRICING ANALYST HAPAG LLOYD JUN 2015 - CURRENT

·Responsible to create new Service Contracts and maintain existing Service Contracts

·A big achievement in decreasing the average dispute count from 800 to ~30 per day in a span of two years (which brought the NGP region to as number one in North America – Dispute Handling)

·Responsible to find the best available options for customers and arranging Quotation, Booking, Inland, Operations, Documentation and Billing.

·Investigates rate issues and settle the disputes.

·Responsible to capture disputes in FIS Management and distribute initially.

·Responsible to run Macro for preparing Dili report.

·Investigates rate issues and settle the disputes.

·Rate Retrieval

·Create RA and Submits Tariff Fillings

·Filling rate in GT Nexus

·Files/publishes rates, service contracts and amendments •Close coordination with Sales team.

·Strong organizational skills, multitasking, detail orientation, prioritization.

·Communicate Company Quality Management System throughout the company.

·Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.

·Supported sales department by compiling paperwork and taking detailed meeting minutes.

PRICING ANALYST CSAV JAN 2013 – MAY 2015

·Responsible to create new Service Contracts and maintain existing Service Contracts

·Responsible to Audit Rates and Service contract and approve for filing.

·Responsible to file Tariff/Service Contracts to FMC.

·Responsible for Filing special Tariff Rates (Bullet Rates/ TLI)

·Responsible to file open tariff rates for non-Service Contract holders.

·Monitoring and filing of GRIs, Changes in surcharges and rules.

·Resolving Rating Issues

·Strong organizational skills, multitasking, detail orientation, prioritization.

·Communicate Company Quality Management System throughout the company.

ACCOUNTS EXECUTIVE (INSIDE SALES) LCL LINES AUG 2011 – DEC 2012

ACCOUNTS EXECUTIVE (INSIDE SALES) GLOBAL AMERICAN LINE JAN 2006 – JUL 2011

·Knowledge and experience of Logistics, International Shipping (Exports/Imports).

·Managing/Creating Service Contracts and Special Bullet Rates negotiation with various vendors like ocean carriers, intermodal companies, warehouses, riggers etc.

·Quotation to customer in a timely and most cost effective manner.

·Responsible for filing rates to FMC.

·Preparing Monthly / quarterly Sales Reports and Analysis.

·Strong organizational skills, multitasking, detail orientation, prioritization.

·Responsible to find the best available options for customers and arranging Quotation, Booking, Inland, Operations, Documentation and Billing.

·Customer service, client satisfaction, troubleshooting skills.

·Support the branch to identify and facilitate process improvements through improved efficiencies and quality of existing processes.

·Facilitate identification and timely action of customer complaints as a means to improve customer satisfaction and loyalty.

·Booking arrangements with various ocean/air carriers with best possible routing in a timely and most cost effective manner.

·Communicate Company Quality Management System throughout the company.

Past Work Experience

·Eagle Maritime Inc, Imports Coordinator

July 2005 to Feb 2006

·Signature (for Air India), Newark Liberty International Airport

Mar 2003 - Sep 2003

·Union County College, Teacher’s Assistant

Jan 2001 - Feb 2003

Education

UNION COUNTY COLLEGE ELIZABETH, NJ

·Related coursework: ESL + Computer Applications

NIIT COMPUTER CENTER PUNJAB, INDIA

·Diploma: Computer Applications

References

Mr. John Hill (Senior Sales Director, Hapag-Lloyd Area Gulf Pacific) adjz1n@r.postjobfree.com

Mr. Staurt Sandlin (SVP Sales, Hapag-Lloyd Area Gulf Pacific) adjz1n@r.postjobfree.com

Personal Information

Status in the US: US Citizen

Contact this candidate