Manager
Resume:
Alelli M. Pangilinan, MBA
Greenland Subd. Cainta Rizal
Philippines 1900
Mobile No.: +63-920-*******
adjyw3@r.postjobfree.com
Career Objective:
To handle a position in a company that offers growth and opportunities based on dedication and proven ability and to utilize and enhance my professional expertise and contribute my best service to the company.
Dedicated and technically skilled business professional with 20+ years of experience in various business industries focusing on Accounting/Finance related functions, Credit Management, OTC Operations, Cash Management, Business Administration and other operations related function.
Respected leader and customer-focused; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all quality and organization’s operations policies.
Excel in resolving operations challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Computer savvy in MS Office and other applications/systems.
Areas of Expertise/Skills
Operations Management (OTC)
Customer Service Management
Bank and Cash GL Reconciliation
Customer Relationship Mgmt.
Credit Management
Complaint Handling & Resolution
Budgeting and Forecasting
Teambuilding & Training
Front-End Supervision
P&L Management
Commercial Processes
IT Support Operations
Banking Operations
Accounting/Bookkeeping
Order Fulfillment
Professional Experience
Accenture – Philippines
05/2020 to Present
NA AR Operations Manager
Responsible for all aspects of collections management including but not limited to achieving monthly collection efficiency target, reducing risk and portfolio clean-up for both debits and credits.
Directed the day-to-day collections efforts of a team of 42 collectors and 4 team leads for an IT manuufacturing company for their financial services including training and development, collections management, customer service and client relations management.
Headed team of collections analysts responsible for ensuring timely collections of clients cutomers debts and due and aging invoices.
Instituted a cross training program in cofre areas of responsibility to ensure sufficient capacity and to make ceratin all tasks were completed with in required time frames.
Coordinated a team meeting with team POCs for all day-to-day operations related concerns to ensure operations issues were appropriately investigated and resolved in a timely manner.
Target to achieve monthly collection efficiency improving company revenue and reduce risk
Implemented collection strategies to increase successful collection rates, improve customer and client satisfaction, and remain in compliance in regulatory laws and policies.
Developed staff by providing group and individual training and mentorship on a weekly/monthly basis while providing constructive feedback regarding their performance.
Accenture – Philippines
06/2018 to 04/2020
Global Credit Risk Operations Manager
Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team and make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.
Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)
May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
Mangrove Management and Consulting
01/2018 to 06/2018
Finance Manager
Provides consulting services relative to Credit and Collections
Conduct client/site visits as needed
Arvato
12/2015 to 02/2016
Global Operations Manager
Responsible for operational deal with client for Cash Applications Operations, ensuring timely application of cash collections and updating account status.
Look after on shore accounts globally (Asia, EMEA and Americas)
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements
Ensure that all escalations are handled on a timely manner with RCA
Xerox Business Services
03/2014 to 11/2015
Service Delivery Manager
Responsible for operational deal with client (Collections and Cash Applications Operations) ensuring provision of service and quality to meet the SLA agreed with the client. Oversea a total of 135 FTE with 4 direct reports and managed end to end operations and P&L. Maintained high standards in customer satisfaction and customer service and complied with client’s regulatory guidelines. Ensuring client satisfaction with an organization’s product or service.
Siemens Inc.
07/2012 to 02/2014
Head – Customer Service Business Administration
Responsible in managing all commercial processes within the Customer Service as an economic unit with process oriented organization, ensuring that all business administration activities in respect to customer service team are being handled on a timely manner.
Responsible for cost management, including providing inputs for P&L management and accountable for budget and forecast adherence.
Monitor the budget and control of all running service/overhead cost
Implement the service budgets/targets based on the contractual/non-contractual work and services sales programs in accordance to the defined Healthcare Customer Service target agreements.
Execute monthly and quarterly reporting of Customer Services’ key data to management and other stakeholders.
Amway of Australia
01/2010 to 04/2012
Banking Supervisor/Asst. Accountant
Key oversight for Banking and Accounts Receivable function.
Ensure end of day processes are monitored for successful completion.
Trouble shoot and ensuring variances are investigated and resolved across AR, AP and banking functions on a daily basis.
Carry out timely bank account reconciliation and monitoring thereof – all variances immediately investigated and resolved.
Interact with credit card payment gateway (DPS) as and when required to ensure accurate and timely reporting.
Prepare required month end reporting (Bank and Cash GL reconciliation)
IBM of Australia
03/2009 to 12/2009
Senior Accounts Receivable Specialist
Responsible for monitoring of AR position on a daily basis, contacting appropriate party for collection of payments as required, reconciling of accounts where necessary, providing resolution on intercompany and client issues and escalate where necessary. Ensure measurements and targets were met.
Contributed substantially to reducing outstanding accounts receivables through improved collection process.
Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.
Acer of Australia
11/2008 to 01/2009
Credit Manager
Responsible to directly lead Credit team in all aspect of credit management and collections along with the management of an allocated portfolio of all segments of clients and to provide full support in day to day operations of Credit department.
Manage reporting requirements every month or as defined by the management within required delivery schedule.
Comprehensive risk assessment of new account applications as well as on going credit review of the accounts receivable ledger to ensure company’s exposure is protected.
Participation in all projects involving leadership/ownership relevant to systems/operations continuous process improvements.
Infor Global Solution
08/2007 to 11/2008
Accounts Receivable Specialist
Responsible for ensuring the end-to-end collections process of all active account/customers addressing all account dispute and non-payment issue.
Handle over 1000 active accounts.
Contributed substantially to reducing outstanding accounts receivables through improved collection process.
Accenture – Philippines
10/2005 to 04/2007
Senior Collections Team Lead
Manage and operate business processes vital to the success of the client. Responsible for delivering on key SLA metrics. Manage and supervise a team of collection specialists to ensure the process of securing cash payments after a customer is billed. Also responsible for the performance of the team in meeting the Service Level Agreement (SLAs) of the client which is a US based company that manufactures various equipment such as cash registers and ATM machines.
Eastern Telecommunications Phili. Inc.
02/2005 to 07/2005
Credit and Collection Supervisor
Assist Credit Manager on day-to-day operation of Credit and Collections, Administrative Management and other C&C related functions. This may include but not limited to the following activities;
Revisit and review existing policies and procedures to update and adapt to the new environment necessary in credit evaluation collection process.
Ensure that all applications are processed following the appropriate policy and procedure on credit evaluation.
Ensure that all reports pertaining to collections are accurately received and posted to update customers account status.
Administer people under supervision motivating them for good performance and excellent customer service.
Zuellig Pharma Corporation
12/2000 to 01/2005
Credit Supervisor
Oversee and ensure that the daily Credit operations are functioning in terms of Credit and AR Management, Customer Relation, Administrative Management and other credit related functions that may arise.
Ensure that all credit applications were processed and completed in a timely and efficient manner in line with the company’s policy and procedure on credit evaluation.
Act on orders on Credit Hold following the appropriate guidelines and based on recommendation of AR Management Group.
Identify and recommend areas for improvement with regard to system and procedures as well as company policy
Perform presentation on credit operations BSOP.
United Coconut Planters Bank
10/1992 to 11/2000
Operations Analyst (IT Department) 1998 - 2000
Accounts Profitability Analyst 1994 - 1998
Property Control Bookkeeper 1992 - 1994
Provide technical operations support to functional users of the bank such as assistance from requests of programmers to transfer programs from production library to development environment.
Contributed to high rate of success in service deliverables via maintaining close coordination and collaborations with programmers to ensure efficiency and successful changes/revisions to immediate supervisor.
Ensure end of day processes are monitored for successful completion.
For APA, handle preparation of micro and macro profitability analysis report to stakeholders to effectively manage and optimized profitability of the individual account and portfolio as a whole.
As Bookkeeper - responsible for maintenance of specific subsidiary ledgers to ensure accurate accounting of transactions in General Services Department; prepare monthly reports.
China Banking Corporation
01/1992 to 10/1992
Teller/New Accounts Assistant
Provided friendly service to individual and commercial bank customers within financial institution.
Education and Training
Master of Business Administration (MBA) – Pamantasan ng Lungsod ng Maynila
Graduated
01/1994 to 09/1997
Bachelor of Science in Business Administration – Pamantasan ng Lungsod ng Maynila
Major in Accounting – Graduated
06/1987 to 03/1991
Training: Completed numerous training courses and seminars in Finance and Accounting related operations, customer service processes, management and leadership empowerment, performance assessment and other operational processes.
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