IT Tech Support
Resume:
AMU VERMA
STUDENT AMBASSADOR
Markham, ON
adjynb@r.postjobfree.com
CompTIA A+ & Security+ certified computer technician seeks an entry-level technology position where my skills and education can be
utilized to meet the company goals and objectives of the IT department. Keen to expand skills and knowledge and prepared
to work in a variety of roles as required
IT Technician
CDI TECHNOLOGIES - Markham, ON
April 2019 to Present
DUTIES AND RESPONSIBILITIES
Inspect and test lease-end returned computers to identify and troubleshoot the problems
Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
Diagnose Servers, Routers & Switches with the help of software and hardware
Help test and troubleshoot new complex server hardware components and designs.
Configure and troubleshoot Linux OS-related issues on server.
Diagnose and repair hardware malfunctions and perform the maintenance of computers
Use testing devices and follow the factory manuals to locate malfunctions in computers
Assess computer hardware malfunctions to determine the cause of error and apply appropriate actions to correct
problems and repair computers in order to maintain operations
Performance all technical functions following the factory technical manuals, such as installing, maintaining and repairing.
Strong knowledge of Mac OS and hardware as well as MS Windows Operating Systems (Windows 10, Windows 2012R2/16), server hardware and software, MS Office products such as O365, Antivirus/encryption solutions, and collaboration tools such WebEx and Teams
Strong team player with excellent communication and interpersonal skills.
Advanced knowledge of Microsoft Office 2010 or 2016 (Word, PowerPoint, Excel, and Outlook).
Working knowledge of ticket handling software
Familiarity with Remote Connection Application to provide support remotely
Ability to effectively work as a team while delivering and supporting IT solutions to global resources while being managed remotely
replacing electronic components of computers
Modify and upgrade computers and provide support for both software and hardware
Monitor performance of equipment and make necessary adjustments to assure quality performance
Complete work orders in our T&A system.
Windows/Mac/Linux OS deployment and support
User hardware/software/peripheral support
Remote support
LAN troubleshooting and support
Systems administration
Ability to work successfully with limited supervision
Bachelor's degree in Computer science or IT related field.
Industry training such as Microsoft MCSE, MCITP
Experience with Cisco IOS (CLI) or Cisco certification
Advanced Linux systems administration skills / certification
Experience with scripting, programming, or SQL
Experience with project management
Experience with Data Cabling / Computer Facilities maintenance
Conversant in Macintosh and Windows OS
Experience with Adobe and Microsoft applications
Mac command line and scripting skills
Experience deploying and maintaining MDM solutions for Mac and iOS.
Experience packaging and deploying essential Mac software such as Adobe Creative Cloud, Microsoft Office through MDM/Software Distribution.
Experience to manage the escalation of issues, coordinating with multiple vendors and external IT support.
Experience writing both IT and end-user documentation to follow standards.
STUDENT AMBASSADOR
NORTHERN COLLEGE AT PURES TORONTO - Toronto, ON
July 2018 to September 2018
• Helped organize an event for about 1000 students
• Made Files for the new students and worked on the student ID by taking student pictures and printing the ID's
• Labelled all the files in alphabetical order and registered the students
• Helped organize and distribute student health cards
TEACHER ASSISTANCE
NORTHERN COLLEGE AT PURES TORONTO
September 2017 to May 2018
TA for undergraduate for the following courses:
Introduction to networking,
Operating System,
WORK EXPERIENCE
Java programming
Network design.
Linux Administration
Assist student in their final year project in technical and project management aspects.
Counselled students experiencing difficulties.
COMPUTER LAB ASSISTANT
NORTHERN COLLEGE AT PURES TORONTO
September 2017 to May 2018
NORTHERN COLLEGE AT PURES TORONTO
• Handling operations of the computers and the networks
• Supervising lab equipment, facilities and assisting students
• Demonstrating proper use of computer systems to students
• Resolving hardware issues
• Creating and deploying virtual machines
• Installing Windows server 2012, adding roles and features to the server
Assisting tutors by setting up lab activities
Computer Engineering Technician
Northern college at Pures Toronto - Toronto, ON
May 2017 to December 2018
C (Less than 1 year), Databases (Less than 1 year), Java (Less than 1 year), Linux (Less than 1 year), networking
(Less than 1 year)
Summary of Skills
• 2+ years' relevant IT service desk experience
• Experience repairing computers, laptops, printers and peripherals.
• Ability to analyze, diagnose and repair various hardware problems as well as setup and configure computer equipment.
• Experience supporting MS Office suite and tools (Word, Excel, PowerPoint and Outlook) in a networked PC environment
with Windows
EDUCATION
SKILLS
ADDITIONAL INFORMATION
• At least 2 years of experience in software development.
• At least 2 years of experience in Java and Java EE (JPA, JAX-RS) development.
• Experience in Web technologies such as JavaScript framework (React, Carbon Components), HTML5, CSS3.
• Experience working with SQL technologies.
• Linux knowledge
• Linux Shell scripting
• Experience leading a development team.
Technical Skills
Languages: Java, JAVA script,, C, C++, HTML,, Python
Databases: MS SQL, MySQL.
Virtualization: Hyper V, VMware Workstation,
Microsoft Office
Networking: TCP/IP, FTP, DNS LAN, WAN, VPN, Routers, Switching Technologies, DHCP, Firewall
Operating Systems: Ubuntu, Linux. Windows
Contact this candidate