Change Manager

Paul Ligeski

**** ****** ****, *** ***, San Diego, CA 92108

734-***-****• ****.****@*******.*** • https://www.linkedin.com/in/pligeski

Change Manager

Analytical and innovative IT professional with extensive experience in building technical and executive relationships, as well as managing organizations adoption of change

Undisputed success in change management through promoting awareness, creating desire, increasing knowledge, upgrading abilities, and regular reinforcement (Prosci ADKAR). Met Net Promoter Score targets with clear and concise messaging, matching employee needs to product benefits, developing training, building abilities to the new change, and reinforcing adoption with reward systems.

Product Management / Data Analytics / Product Launch / Global Cross-functional Team Leadership / Marketing

Knowledge Management / Performance Evaluation & Management / Public Speaking / Project Management

Quality Assurance & Control / Requirement Gathering & Analysis / Process Transformation / Relationship Building

Reporting / ITIL v3 Foundation Certified / Business Value Consulting / Program Management / Customer Service

TECHNICAL PROFICIENCIES

Platforms:

Microsoft Azure Cloud, Microsoft 365, Cisco WebEx, SalesForce, and HP Software

Tools & Technologies:

Exchange, SQL, SharePoint, Visio, Teams, Power BI, and MS Office: Excel, PowerPoint

CAREER ACCOMPLISHMENTS

Designed the “Excite Event Kit”: an on-site, hands-on experience to increase adoption of Office 365 at Ford Motor Company. Delivered at eight US locations and mentored leads for delivery in 10 countries.

Accelerated state government and education Midwest territory from $20K to $2M at Symantec

Attained $1M+ quotas for 15 straight years, including multiple competitive wins at Microsoft, HP and Symantec

PROFESSIONAL EXPERIENCE

Organizational Change Management Consultant (2020) Delta Dental, San Francisco, CA (San Diego, CA)

Designed and managed a Microsoft 365 adoption program by securing executive sponsorship, mapping services to business needs, and launching web sites resulting in 4000 employees collaborating more efficiently from any device

Key Achievements:

Cultivated 10 Director-level and 100+ user-level champions nationwide to promote adoption of IT technologies

Coordinated stakeholders, product owner, and the IT team resulting in delivery of a new service every month

Enhanced Center of Excellence activities by recommending roadmap changes and creating a standard for new service home pages and approval process. Nominated for employee of the month.

Practice Manager (2020) Agile IT, San Diego, CA

Delivered leadership to a team of five in the development and successful delivery of Microsoft GCC High solutions for small businesses to securely communicate with the Department of Defense

Key Achievements:

Championed company-wide documentation process changes based on collected feedback from team members

Encouraged a positive work from home environment through pizza parties and contests via video link

Organizational Change Management Specialist (2015 to 2020) Ford Motor Company, Dearborn, MI

Crafted clear, concise end-user messaging for global Windows 10 rollout, Office 365 and full name email aliases.

Key Achievements:

Optimized the Office 365 deployment schedule to 130,000 employees to ensure the best end-user experience

Slashed ticket count for new IT applications by promoting the use of global forums for peer support

Conducted nine audits of all operations performed within cross-department and global teams, while ensuring the execution of activities and tasks were in compliance with IT regulatory standards

Senior Customer Success Manager (2013 to 2014) iDashboards, Troy, MI

Programmed SQL queries to analyze customer data, as well as visualize trends and outliers.

Key Achievements:

Created a business value dashboard that facilitated sales team in closing deals based on the customers’ ROI, NPV, and ARR

Performed mapping of virus spread at State of Tennessee that enhanced year-over-year virus containment

Pre-Sales Manager (2007 to 2013) Hewlett-Packard (HP), Cupertino, CA

Managed operations of a nine-person national Center of Excellence team to validate network and application compatibility.

Key Achievements:

Secured two job promotions and three national awards for my team by optimizing technical breadth and depth

Grew sales pipeline by $2.5M within Ohio Valley territory by evaluating and restructuring account plans with small and medium business account managers and identifying HP solutions to meet customer IT needs

Established strong communication with sales team for successful closing of $96M deal with General Motors

Additional Experience:

Senior Systems Engineer at Symantec, Midwest Region

Senior Technology Specialist at Microsoft, Great Lakes District

EDUCATION AND CREDENTIALS

Bachelor of Science in Computer Engineering University of Michigan, Ann Arbor, MI

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