Customer Assistant
Resume:
KORENA JE OMONDANG
E-Mail:
**********@*****.***
Contact Number: +639*********
Personal Data:
Date of Birth: 25-Dec-97
Age: 23 yrs.
Gender: Female
Nationality: Filipino
Strengths
Creative mind for business promotion activities
Flexible and professional attitudes
Leadership quality
Team worker
Impressive convincing skills
Target oriented
Ability to analyze
Quick learner
Positive attitude
Dedicated and Self-motivated
Working under deadlines
and pressure
Hard worker
Loyal, sincere and diligent
Languages Known
English - Excellent
Filipino - Mother Tongue
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Internet Browsing
Career Objective
To secure a position in a high growth company where I can share my skills, knowledge and experiences with considerable advancement opportunities.
Educational Qualification:
Bachelor in Tourism Management Year: 2016 - 2020
University of San Carlos - Cebu City
Our Lady of Perpetual Help Academy Year: 2011 - 2015
Linamon, Lanao Del Norte, Philippines
Sgt. Miguel Canoy Memorial Central School Year: 2004 - 2011
Buru-un Iligan City, Philippines
Company: WICKED
Position: Secretary / Front Desk Receptionist
From: June 16, 2018 To: September 18, 2018
Location: Jebel Ali, Industrial Area 2 Dubai, UAE
Key Roles:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Company: Philippine Airlines (On-The-Job Training)
Position: Passenger Service Assistant
From: January 23, 2020 To: April 20, 2020
Location: Departure Area Terminal 2 Mactan International Airport, Cebu
Key Roles:
Check passengers’ in
Attend to passengers need
Stand by the queue when there are a lot of passengers
Confiscate forbidden stuff e.g. lighters
Make sure the passengers are not bringing power banks inside luggage
Route calls to appropriate resources
Recognize, document, and alert the management team
Follow up customer calls where necessary
Korena Je Omondang
Applicant
Contact this candidate