ELIZABETH AIGBE OFURE

**, ******** ***** **** ****** Ijede, Ikorodu, Lagos, Nigeria

+234********** adjyhp@r.postjobfree.com

Professional summary

Accomplished Human Resources Executive proactive in meeting company issues head-on with innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.

Work history

08/2016 – 12/2016

Vice Principal (Administration)

Comjul High School – Agbowa-Ikosi, Ketu, Nigeria

Trained teachers on effective teaching techniques, classroom management strategies and behaviour modification.

Performed classroom evaluations to assess teacher strategies and effectiveness.

Acted as head teacher as needed for day-to-day running of school as well as key decision-making.

Encouraged interdepartmental and cross-functional teams collaboration in the development and support of student activities, programmes and lessons.

Modelled expected and appropriate leadership to promote teaching staff and administrative personnel's positive interaction with students and families.

Led meetings to convey policy changes, gather information and assess employee thoughts.

Maintained records for school, district, and national requirements.

Met with parents to discuss student performance and behavioural issues.

Performed diverse human resource activities, including hiring, training, disciplinary and termination in compliance with legal guidelines and requirements.

Administered school budget and tracked expenses.

Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities.

08/2014 – 10/2014

Sales Representative

ABTO Marketing Industries Plc – Lagos, Nigeria

Promote and sell products using solid arguments to existing and prospective customers •Perform cost-benefit and needs analysis of existing/potential customers to meet their needs •Establish, develop and maintain positive business and customer relationships •Reach out to customer leads through cold calling •Expedite the resolution of customer problems and complaints to maximize satisfaction •Analyse the territory/market's potential, track sales and status reports •Team player and ‘Can do' attitude.

Researched potential clients in order to be well-prepared for appointments.

Increased revenue by implementing effective sales strategies and sales cycle processes from prospecting leads through closings.

Initiated sales strategies by recruiting new clients through approved methods.

Managed route planning and travel schedule.

Coordinated trade shows and created marketing collateral to reach more potential customers.

Created effective organisational systems for reports, agendas, contracts and records.

Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.

Helped resolve client problems quickly with superior customer service.

Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

Networked at events and over phone to expand business profits and revenues.

Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Maximised business potential by providing excellent customer service and ensuring 80% client retention.

Immediately addressed problems with customer accounts to promote quick resolution.

Developed and delivered engaging sales presentations to convey product benefits.

Utilised professional sales techniques to persuasively communicate with clients.

Enhanced territory operations with successful cold-calling of area business leaders and establishment of favourable contracts.

Serviced existing accounts on regular basis to maximise revenue.

05/2012 – 09/2012

Assistant Manager

ABTO Marketing Industries Plc, FARM – Lagos, Nigeria

Optimizing profits by controlling costs.

Resolving customer issues to their overall satisfaction.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Maintaining merchandise •Maintaining stores to standards, including stocking and cleaning.

Reduced process lags, efficiently training staff on best practices and protocols while coordinating scheduling for optimal productivity.

Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.

Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.

Mentored and motivated team to achieve expected targets ensuring continued progression and profitability.

Established membership loyalty, executing flawless satisfaction to drive client retention.

Strengthened operational efficiencies and traceability, developing organisation systems for financial reports, schedules, inventory control and merchandising.

Hired, trained, tasked and evaluated prospective associates and management staff.

Proactively identified and solved complex strategy problems that impacted sales management and business direction.

Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transactions.

Skills

Ms office

Communication skill

Leadership skill

Customer service-orientated

Education

Expected in 12/2020

M.Sc: Human Resource Management

University of Benin - Benin City, Edo State

2014

B.Sc: Business Administration

Bowen University - IWO, OSUN STATE

2008

West African Senior Secondary Certificate Examination :

NEPA STAFF SECONARY SCHOOL - Egbin, Ijede, Ikorodu, Lagos State

Additional Information

HUMAN RESOURCE PERSONNEL

080********

Training

Workplace readiness training program facilitated - INSPIRE CONSULT.

Global leadership mentorship program - AGLA in partnership with Macversity consulting Limited.

Hobbies

Reading, Singing, Travelling, Meeting people, taking pictures.

Reference

Available on request

Contact this candidate