Amit Sinha Mob: +91-988******* E-Mail: adjyhe@r.postjobfree.com

Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and commitment.

SYNOPSIS

Total of 14 years of experience which includes 9.2 years of core experience in Application and Infrastructure Project management, customer engagement, supply chain, AWS migration, stakeholder management and service delivery.

Worked in Travel, ticketing, consumer goods, banking and beauty partner clients.

Adept in multi-unit IT Infrastructure set up & management and Technology Resource Administration.

Excellent project management skills to organize, plan and implement work assignments, work under tight deadline.

A keen planner and implementer with deftness in ensuring a high-quality customer experience while adhering to the SLAs and work processes in an effective manner

Expertise

Years of Expertise

Relevant Technical Expertise:

Project Management

9.8 years

Data Center Setup and Migration

6.5 years

Cloud migration

2.5 years

Relevant Industry Expertise

FMCG Domain

2.5 years

Energy

1 years

Beauty Partner

2.8 years

Financial Services Domain

4.5 years

Transportation

1.2 years

Health Care

1.7 years

ORGANISATIONAL DETAILS

Hewlett Packard Enterprise/DXC Technology, Chennai (From April 2011 to till date)

Department: ITO (IT infrastructure outsourcing), PPM (Project Portfolio Management)

Position Held: Project Manager (2013 till date):

Manage global projects of Data Center migration, AWS Cloud Migration, P2P migrations, P2V Migrations, EOL refresh, Network set up, Server refresh and Server build.

Setting up the infrastructure for Commonwealth bank and Kraft and Mondelez.

Infrastructure maintenance for American express, Nissan and T&T clients

Server and Data Center migration for various clients (CIBC, Eli Lily, Avon, AIMIA, TenX)

Currently looking into DC migration for AIMIA account.

Worked in server decommissioning/ built for various client (CIBC, Avon)

Managing all functions of the Project Life Cycle including initiation, requirement finalization, scoping, estimation, resource & risk management and execution control (waterfall model).

Accountable for end-to-end Project Planning for multiple projects involving transition/transformation

Interact with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver complex solutions.

Manage business case planning, scheduling, monitoring and controlling, gathering metrics and reporting and change control.

Risk and issue identification and management.

Utilizing project management methodology and planning tools (MS Project) to define, plan, deliver, and communicate result.

Managing Project finances, reporting monthly forecast, actual spend, variance analysis and weekly project status reports.

Facilitates daily and weekly meetings with Client and internal HPE

Establishing Project Methodologies and ensures compliance to the Programme Governance Framework.

Track and report on project performance, providing a real-time, comprehensive and prioritized view of all Projects.

Validate scope for milestones, acceptance criteria and deliverable acceptance

Scheduling the calls with the clients and engineers before the project charter is prepared.

Business / Technical requirements gathering and review meeting Coordination for Solution Build or Statement of work with the Engineers.

Conducting remote meetings, making Minutes of the meeting, assign actions, monitor progress and escalate as necessary.

Change request verification, validation and planning done per the requirements based on the contract.

Involved in documentation of scope changes and submit for approval to Governance and provide revised cost sizing estimates as appropriate.

Supporting procurement of Hardware and Infrastructure essential for Project delivery.

Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

Worked on Agile methodology of project management.

Position Held: PMO Specialist/ Portfolio management (2011 – 2013):

Successfully completed 4 T&T projects and handed over to steady state team (operation).

Clients handled Avon, Canada Imperial Bank of Commerce (CIBC – Canada), butter field bank, Molson Cores, KBR and T&T.

Create schedule on MSP and streamlined the projects.

Making sure the deliverables are met based on the ITTP discussed with the client.

Checking the critical path and baseline of the project.

Generating weekly PPMC reports, 4up reports and governance reports

Create and analyse risks, issues and changes as and when required.

Assist the project manager(s) and the T&T team in updating the project related tools.

Hosting Business / Technical requirements gathering and review meetings.

Follow-up with the engineers for the Solution Build/Design proposal solution document.

Change management: Change request for scope, schedule and financial impact.

IMAC co-ordination for implementation

Managing project changes and reporting it on a regular basis.

Access creation for internal share point users.

Financial internal E3T tool and other tools used for internal tracking purposes.

Managing project cutovers, end of the project status meeting(s) and handling project escalations.

Mentoring and training Project Managers on Processes and documentation.

Looking into Hardware and software requests (Nonstandard service request).

Create the request in Aldea and Aries (HPE Tools) and ensuring regular updates on the projects.

Generate quotes for the third-party software.

Renewal/Procurement of software, once the PO is approved.

PREVIOUS ORGANISATION

Patni Computers, Noida: July 2010 to March 2011

Position Held: Executive

Responsibilities:

Worked on IT Helpdesk,

Supporting them with regards to technical troubleshooting of the product

Training them in technical understanding of the new products & channels launched

Handling escalation calls.

Troubleshooting the Dial-up Internet connection.

Taking Inbound call and handling escalation calls

Mentoring, Monitoring and Improving Junior Agents, Team and Process

Engage operations / quality / training team and ensuring that the team achieves all the service level agreements and quality standards

Trained the newly joined agents in terms of product and process.

M/S Avinash Kumar, Bihar: Aug 2009 to June 2010

Position Held: Site In charge

Responsibilities:

Taking care of the material inflow and outflow.

Workflow allocation and its completion.

Order and material supply management.

TCS, Chennai: Oct 2008 to July 2009

Position Held: Senior Process Associate

Responsibilities:

Taking care of insurance and tax payment for one of the fortune 500 companies.

Taking care of W9 forms and other insurance payments.

Making sure that the organisation is E-Compliant with IRS.

Checking for tax exemption opportunities for the company.

Preparing reports of customer’s tax details in MS-Excel for consolidation.

Talking to the customer for verification of their TIN number and name of their company along with the address and the owner of the company. This is then updated in E-Comply and verified with IRS.

Verifying customer’s claim with vendor for accidental insurance

Handling the role of the team lead in their absence to make sure the SLA is met on day to day basis.

Allsec Technologies Ltd., Chennai: September 2005 to August 2008

Position Held: Sr. Transaction Monitoring Officer

Responsibilities:

Working closely with the client for meeting daily SLA and project compliance.

Training new entrants on product knowledge and processes.

Maintaining productivity and quality metric reports for the team on a daily, weekly, monthly and annual basis.

Liaison between Operations team and the clients for monthly, quarterly and annual business reviews.

Collaborating with at various levels including (India, South Africa, USA, Philippines, etc.).

Acting TL in the absence of the team leads.

Mentoring a team of 20 transaction officers.

Implemented process improvements to meet SLA efficiently.

Developing & maintaining the required training materials.

Monitoring the team on product knowledge, call handling skills, behaviour etc.

Workflow allocation and monitoring the team’s performance.

Preparing the reports of the agents on weekly, monthly, quarterly and annual basis.

Balaji Traders, Chennai: June 2003 to August 2005

Position Held: Sales Representative

Responsibilities:

Shoe sale representative.

Taking care of sales and compliance issue in the shoe showroom.

CERTIFICATIONS

Project Management Professional (PMP ®)

Prince 2 Practitioner

Lean Six sigma Yellow Belt

Scrum Fundamentals certified.

ITIL V3 Foundation Certification in IT Service Management

DevOps Dojo Green Belt

Participated in Google cloud seminar

ACHIEVEMENTS

Multiple Awards and recognitions in HPE.

Received Best Employee of the Month Awards from Allsec and TCS.

Received appreciation mail from the manager for excellent performance in TCS.

Given an opportunity to train the team on Lateral Thinking and Six Thinking Hats.

Received appreciation mail from the manager for being an energy saving SPOC.

PMP 35 hour’s course completed, planning to get certified soon.

PERSONAL STRENGTHS

Quick learner and have an eye for details.

Self-starter

Excellent People Handling Skills

Good Planning and Project management skills.

Self-Starter & Multitasker

Good exposure in dealing with APAC/US / UK / Australian customers.

Negotiating and Influencing skills.

ACADEMIA

B. Sc Biochemistry, Hindustan College Arts and Science, Chennai. (2003 pass out)

Amit Kumar Sinha

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