Front office supervisor
Resume:
Rumbidzai Mavundu
I am an innovative, task driven professional with seven years of experience in the hospitality industry. Involved in supervision of front of house operations and making sure there is smooth operation. I am currently pursuing an undergraduate degree in Business Management with Solusi University.
Work Experience
Personal Assistant
Madlala Lodge
February 2012 - May 2013 Bulawayo
Managing and controlling day to day operations of the Lodge.
Ensure quality customer care and service.
Maintaining accurate records for each and every month.
Implementations of strategies to provide positive outcome for
the lodge.
Responsible for all the bookings at the lodge, conferencing
and holidays.
Event planning and coordination for weddings and birthday party’s.
Receptionist/Cashier
Elephant Hills Resort
August 2013 - April 2016 Victoria Falls
The Victoria Falls Hotel
April 2016 - April 2018 Victoria Falls
Maintaining sustainable effective smooth operations in Front Office department.
Being well versed with arrivals and departures of the day.
Acting as sales personal, being able to yield as much revenue as possible for the hotel and being able to convince clients for discounted rates in line with discounted margins.
Collection of required details from guests at check in.
Being able to manage in house accounts and coordinating with other departments within the hotel.
Conversant with all valid applicable rates knowing all methods of payments used with the hotel and company credit facilities and policies.
Front Office Supervisor
The Victoria Falls Hotel
May 2018 - Present Victoria Falls
Supervision on all matters concerning the guests on daily basis and ensure guests are attended without delay.
Supervise hotel lobby operations, cleanliness, tidiness of work area.
Ensure standard operating procedures are followed and supervision of front office staff.
Responsible for decision making where necessary though liaising with management.
Ensure that there is effective communication within the hotel and other departments.
Conducting daily briefing every morning within the department.
Responsible for cashiers banking ensure it is completed correctly and authorizing all adjustments in the allowance book.
Ensure monthly reports are completed on time, timesheets and duty roaster.
Night Auditor
The Victoria Falls Hotel
Balancing off all revenue departments and controlling of expenses.
Compilation of revenue reports including the flash reports.
Perform banking of any money collected during night shift.
Billing for in-house room accounts.
Honors and Awards
Employee of the Month Dec 2013
Employee of the Month First Runner up April 2014
Education
Academic Qualifications, 5 O’Level
Certificate In Travel and Tourism (ICM)
Diploma In Tourism and Business Studies (ICM)
Advanced Diploma In Tourism and Business Studies (ICM)
Certificate In International Computer’s Drivers Licence (ICDL)
adjyfk@r.postjobfree.com/ adjyfk@r.postjobfree.com
Contact
Skype
live:.cid.ed8b4209275cc702
Rumbie Mavundu
Skills
Public Speaking
Teamwork & Cooperation
Decision Making
Leadership
Customer Care Oriented
Sales & Marketing
Computer skills
adjyfk@r.postjobfree.com/ adjyfk@r.postjobfree.com
Contact
Skype
live:.cid.ed8b4209275cc702
Rumbie Mavundu
Skills
Public Speaking
Teamwork & Cooperation
Decision Making
Leadership
Customer Care Oriented
Sales & Marketing
Computer skills
Languages
English
Shona
Ndebele
Interests
Reading
Travelling
adjyfk@r.postjobfree.com/ adjyfk@r.postjobfree.com
Contact
Skype
live:.cid.ed8b4209275cc702
Rumbie Mavundu
Skills
Public Speaking
Teamwork & Cooperation
Decision Making
Leadership
Customer Care Oriented
Sales & Marketing
Computer skills
Languages
English
Shona
Ndebele
Interests
Reading
Travelling
Languages
English
Shona
Ndebele
Interests
Reading
Travelling
Reference
The Principal
Zimbabwe College of Professionals
P O Box 3959
96 Lobengula Street
Bulawayo
Mrs L. Mguni
The Manager
Madlala Lodge
2 Sebakwe Avenue
Richmond
Bulawayo
Tel : 09-201020 or 077*-***-***
Mr T. Shumba
The Front Office Manager
Elephant Hills Resort
300 Parkway drive
Victoria Falls
Tel: 013-44793 -9
The Front Office Manager
The Victoria Falls Hotel
1 Mallet Drive
Victoria Falls
Tel: 013-44751-7
Contact this candidate