ADEYEMO, ADEOLA.

** **** ******, ******-******, Oshodi, Lagos.

DOB: 16/07/1992

Tel. 080********, 070********. Email: adjy9q@r.postjobfree.com Productive, dependable and energetic individual seeking a position by utilizing exceptional customer service and hospitality skills to achieve the highest level of customers satisfaction and effective safety. Ability to assume responsibilities with least supervision, good understanding of the importance of purpose and methods involved in adding value to people excellent communication and interpersonal skills. Federal University of Agriculture, Abeokuta, Ogun State 2009- 2014 Bachelor of Agriculture (B.Sc) Animal Physiology

African Church Grammar School, Abeokuta, Ogun State 2003 - 2009 West Africa Examination (WAEC)

FUNAAB Staff School, Abeokuta, Ogun State 1998 - 2003 First Leaving School Certificate (FLSC)

Jumia Online Shopping, Lagos-Nigeria 2018-2019

(Customer Service Representative/Call Center Agent) Main Responsibilities:

• Communicate with customers through various channels

• Receiving inbound and making outbound calls, assisting selling processes

• Handle and resolve customers complaints

• Keep records of customer interactions, transactions, comments and complaints

• Serves as the point of administrative contact by dealing directly with clients either by telephone

• Obtain and evaluate all relevant information to handle product and service inquiries

• Communicate and coordinating with colleagues as necessary

• And other duties assigned to me by the management. Upperdeck Air Support Service Limited 2016-2017

(Customer Service/Assistant Administrative Officer) Main Responsibilities:

• Provides assistance and support to the office in problem solving and execution of stated goals and objectives.

• Editing and proofreading of Standard Operating Procedure Manual, Cabin Crew Manual and Flight Dispatch Manual.

• Oversees and facilitates resources management and administration procedures and documentation for the organization.

• Performs research and analysis on specific issues, as required, and independently prepares non- routine letters and/or reports, which may be highly sensitive and confidential in nature.

• Serves as the point of administrative contact by dealing directly with clients either by telephone or face to face

• Handle and resolve clients complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• And other duties assigned to me by the management. EDUCATION

WORK EXPERIENCE

CAREER PROFILE

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SPECIAL ATTRIBUTES

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Nigerian Institute for Social and Economic Research (NISER) Ibadan, Oyo State 2016

(Enumerator)

Main Responsibilities:

• Collecting census data by doing interviews door-to-door;

• Gather, record and encode information from a survey;

• To help the census bureau gather information on the number of people residing in a particular state;

• get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person;

• recognize and give an account of problems in obtaining data;

• submit completed tasks to a supervisor and discuss developments daily;

• review data gathered from an interview to check if they are complete and accurate;

• help people in filling out the questionnaires.

United Methodist Middle School, Osun State (National Youth Service Corp (NYSC) 2015

(Agricultural Science/Computer Science Teacher)

Main Responsibilities:

• Teaching English language and catering to allocated classes (80% consistency, 20% innovation)

• Planning and taking note of students interest and prior knowledge

• Assessment (daily, weekly, and summative), and report.

• Writing lesson notes, catering practicals, marking and giving feedback

• Good Communication and Interpersonal Skills: I have worked with different kinds of people, and I exchanged constructive feedback and support between parties involved

• Data Processing: proficiency with Microsoft office suites, quality reporting and presentation

• Ability to remain calm and make quick decision in difficult situations

• Fast learner and excellent team working ability

• Ability to solve problems and follow safety guidelines

• Transferable customer skills which allow for flawless service

• Excellent communication skills with good interpersonal relations

• Astute in decision making in a pressured, commercial driven environment

• Honest and trustworthy

NCAA Cabin Crew Initial Training (B737CLASSIC) 2017 Certificate in Human Resource Management 2016

Reading, Movies, Travelling, Meeting People and Surfing the Internet. To be provided on request.

TECHNICAL SKILLS

HOBBIES

TRAINING

REFERENCES

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