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PROFILE

Management specialist and professional with multidisciplinary experience in human resource management, education management, public relations, training and development, Marketing & Sales, business, development skills for 15 years. This is hinged on private corporates/companies, government/public entities and business sectors. I am a strong character with strong leadership abilities, supervisory and strategic planning skills. I exhibit a personal drive with initiative and ability to take on challenges, adjust to changes and successfully bring the productivity within a team. I have learnt to remain focused and put in extra effort when under pressure. I am adequate equipped with the functional, technical and strategic Education Management and human resource management related skills to effectively contribute to the success of an institution, company or organization through attainment of its vision and mission.

Proficient in: Microsoft word, Microsoft Excel, Power Point at intermediate level. OBJECTIVE

To find a permanent long-term career position of which I can help build a company or institution that you will be proud of over the next 10 years.

QUALIFICATION & TRAINING

• Masters in Human Resource Management, CTU- Johannesburg, S.Africa 2017

• Bachelor of Education Degree, Makerere University-Kampala, Uganda,2001

• MCSA server 2016- International Certification, Dec 2019

• A+ Comptia Certified- International Certification, August 2019

• N+ Comptia Certified, International Certification, June 2019

• Microsoft Certified Educator, Microsoft International, 2017

• Cert ETDP assessor and Moderator Human Resource Management, SABPP South Africa,2014

• Diploma in Secondary Education, Inst. Of Teacher Education, Kyambogo, Uganda, 1992

• Uganda Advanced Certificate Education (A’Level), Wanyange Girls school, Uganda,1989

• Uganda Certificate of Education (O’Level), Mt. St Mary’s Namagunga, 1986

• Certificate of Achievement in Risk Management for MFIs and Performance Monitoring for MFIs (SEEP frame tool) By New Hampshire University and Casey Institute (MDI-SMDP) in Accra, Ghana 2011.

• Cert. of Achievement in Community Managed Microfinance; Organizational management for MFIs; Developing, Managing and Supervising staff of MFIs by Southern Hampshire University (MDI-SA) in Johannesburg, South Africa.

• Cert. Costing and Pricing of MFI products; Strategic Marketing for MFIs and Process Mapping by MicroSave in Nairobi, Kenya

• Cert. Microfinance Best Practices, Marketing and Customer Care, Delinquency Management for MFIs in Kampala, Uganda

• Cert. Ownership and Governance of MFIs, Micro- loan Appraisal for Individual and Group lending methodologies, Risk and Fraud Management, Accounting for MFIS in Kampala, Uganda.

• Cert. Entrepreneurial skills by DANIDA/Enterprise Uganda in Kampala, Uganda.

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GUMIKIRIZA OLIVE JOANITA

16 Kisosonkole Rd

Kyaliwajjala

Kampala

Mobile : +256*********

Email : adjy9j@r.postjobfree.com

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CAREER SUMMARY

CAMPUS MANAGER- POLOKWANE CAMPUS- SOUTH AFRICA

CTU Training Solutions Feb 2016 – May 2020

Campus Manager Duties

1. PUBLIC RELATIONS

• planning publicity strategies and campaigns

• writing and producing presentations and press releases

• dealing with enquiries from the public, the press, and related organisations

• organising and attending promotional events such as press conferences, open days, exhibitions, tours and visits

• speaking publicly at interviews, press conferences and presentations

• providing clients with information about new promotional opportunities and current PR campaigns progress

• analysing media coverage

• commissioning or undertaking relevant market research

• liaising with clients, managerial and journalistic staff about budgets, timescales and objectives 2. TRAINING AND DEVELOPMENT

• Conduct annual training and development needs assessment.

• Develop training and development programs and objectives.

• Administer spending against the departmental budget.

• Obtain and /or develops effective training materials utilizing a variety of media.

• Train and coach staff, supervisors and others involved in employee development efforts.

• Plan, organize, facilitate and order supplies for employee development and training events.

• Develop and maintain organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

• Conduct follow-up studies of all completed training to evaluate and measure results.

• Modify programs as needed.

• Exemplify the desired culture and philosophies of the organization.

• Work effectively as a team member with other members of management and the HR staff. 3. ACADEMIC MANAGEMENT

• Evaluate each facilitator once per month through a class visit.

• Check Lesson plans to manager prior to classes being presented.

• Conduct a weekly staff meeting; marketing meetings on Fridays and update minutes on Management Portal for the following Monday.

• Prepare monthly Salary and Contractor invoices must be uploaded according to the management calendar.

• Manage attendance register of all staff must ensure that staff are present on campus

• Ensure that all career classes commence at 8H00 until 16H30

• Ensure all corporate training commence at 8H30 to 16H00.

• Monitor all Lecturers keep at campus until 17h30 for class preparation. 3 Page

• Ensure that evening classes commence at 18H00 until 21H00.

• Manager must do spot checks twice a month on the academic performance of students

• Leave needs to be approved 1-month prior booking holidays

• Class visits per programme

• Monitoring progress of candidates for the nominations of merit awards for graduation

• Manage the administration of graduation with the Registrar

• Manage and distribution of books and e-books including books store and reporting

• Oversee administration for Induction day (Parents and Students)

• Keep record of all academic staff CV’s and qualifications

• Conduct meetings with academic staff when necessary - PoE’s, Moderation etc.

• Ensure punctuality of all staff

• Administer and manager S2B / Intern contracts

• LMS management

• Collection of learner feedback summary per LU per programme

• Manage student card process with SMAT Team

4. OPERATIONS MANAGEMENT

• Provide inspired leadership for the organization.

• Make important policy, planning, and strategy decisions.

• Develop, implement and review operational policies and procedures.

• Assist HR with recruiting when necessary.

• Help promote a company culture that encourages top performance and high morale.

• Oversee budgeting, reporting, planning, and auditing.

• Work with senior stakeholders.

• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

• Work with the board of directors to determine values and mission, and plan for short and long- term goals.

• Identify and address problems and opportunities for the company.

• Build alliances and partnerships with other organizations.

• Support worker communication with the management team. 5. HUMAN RESOURCE MANAGEMENT

• Recruit, select and induct all required staff members at the campus for all the departments

• Negotiate all employees’ contracts on behalf of the Executive set salary scale

• Ensure that employees contracts are in place

• Process the payroll and salaries for the employees with the finance Manager

• Conduct performance reviews on quarterly basis for all employees at the campus

• Conduct workshops on policies knowledge to all employees

• Enforce discipline among staff members

• Oversee that all committees are functional at campus level 6. MARKETING MANAGEMENT

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door

• Deploy successful marketing campaigns and own their implementation from ideation to execution

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

• Produce valuable and engaging content for our website and blog that attracts and converts our target groups

• Build strategic relationships and partner with key industry players, agencies and vendors 4 Page

7. FACILITIES MANAGEMENT

• All premises must be clean and maintained inside as well as outside. Tea and coffee point must be clean and well managed.

• Daily class inspections must be done to ensure facilitators leave classes in a perfect condition

(board clean all computer equipment neat and all tables aligned)

• Oversee Health & Safety

8. HARDWARE MANAGEMENT

• Maintain hardware register weekly and update on the System Admin Portal.

• Complete the Hardware movement template every month

• Group Hardware & Software register updated monthly on Manager Portal Home.

• Display the Hardware register behind every classroom door should always be updated.

• Ensure that all equipment like Laptops, Projectors, Camera’s should be on the asset register and signed out to the person using them, who will pay if lost or stolen through negligence. 9. MANAGEMENT OF COMPANY CARS

• Sign off all company car log books once every week. Check when due for service.

• Physical inspection monthly reports any faults like bumper bashings and Branding etc.

• Keep Petrol card and ensure only used for allocated vehicles.

• See to it that no private trips may be made with CTU vehicles.

• Oversee that all drivers must sign the CTU Company Car policy on HR file.

• Manager to ensure that cars must be in good condition and clean at all times 10. FINANCE AND ADMINISTRATION

• Manager must manage all the finances at the campus.

• Payments must be made at the bank with the client’s reference number and not in cash at the branch. Not more than R5 000 cash may be kept in the safe.

• No cash collected may be used for petty cash under any circumstances.

• Check that banking recons and monthly summaries are done on time

• Petty cash recons must be updated on SharePoint once a month by the 20th.

• Check and control that manuals and exams are ordered on time.

• Ensure that bank statements are received every month. The manager needs to check why there are credit balances.

CAMPUS MANAGER- POLOKWANE CAMPUS-SOUTH AFRICA

Jeppe College of Commerce & Computer Studies Aug 2013- Dec 2015

• Provide effective leadership to the College in fulfilling its mission as determined by the company

• Determine the College’s academic growth and development

• Ensure that the company is advised that its policies are relevant and up-to-date and are implemented.

• Introduce effective strategies for the recruitment of students

• Ensure high quality arrangements exist for teaching, learning and student support and that the college delivers high quality education & training

• Strive to make the college and inclusive, student-centered organization and effective learning environment for all college users.

• Maintain student discipline and within the rules and procedures provided for with in the policies.

• Lead and contribute to the development, implementation and monitoring of College plans and policies

• Provide the company direction and management of the institution and leadership of the staff.

• Contribute to the training of staff to ensure the effective implementation of policies and systems agreed by the Directorate

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DEPUTY CAMPUS MANAGER- POLOKWANE CAMPUS- SOUTH AFRICA Jeppe College of Commerce & Computer Studies Jan 2013- July 2013

• Report to the Principal on general governance and management issues, to the Deputy Principal: Academic Programmes and Student Support Services on academic programmes and student affairs and to the Deputy Principal: Corporate Services on HR, IT, administration and communication and to the Deputy Principal: Finance on financial and supply chain management

• Lead and support designated staff to ensure that student entitlements are achieved and improved

• Lead and coordinate the construction and development of the campus plan

• Monitor and review the relevance of the programme qualification mix offered at the Campus

• Promote the College’s strategies for the development and effective use of information and learning technologies

• Maintain and promote contacts with stakeholders

• Develop strong vibrant relationships with social, sporting and community organisations

• Ensure that a labour friendly environment exists in the Campus

• Provide relevant and timely management and DHET information

• Contribute to the audit review and monitoring process related to corporate objectives HOD BUSINESS STUDIES/ LECTURER – HUMAN RESOURCE MANAGEMENT – SOUTH AFRICA Jeppe College Of Commerce and computer studies June 2012-Dec 2012

• Liaising with existing staff members, managers, supervisors, and clients in order to achieve set goals.

• Observing, analyzing, and offering suggestions on current operations.

• Scheduling meetings and training sessions with staff and other stakeholders.

• Assisting with recruitment, training, and onboarding processes.

• Establishing professional relationships with clients, staff, and other stakeholders.

• Ensuring all health and safety, as well as company regulations are followed by staff at all times.

• Liaising with staff and organizing teambuilding events that take everyone's needs into account.

• Conducting research, writing up reports, and presenting findings to staff and other stakeholders.

• Maintaining relationships with clients and finding creative ways to expand the organization.

• Attending workshops, lectures, and training sessions wherever pos

• Moderate assessments assessed by assessors

• Monitor the submission of student’s assessments

MARKETING & OPERATIONS MANAGER- SOUTH AFRICA

Ndiza Finance- Johannesburg South Africa MAY 2011- Feb 2012

• Development of a Marketing Plan and update this plan from time to time

• Relationship building with the stakeholders and other relevant institutions within the SME sector/space

• Brand-positioning for Ndiza Finance in the market

• Establishing and management of databases

• Implementation of the Marketing Plan and Strategy

• Setting and monitoring the sales targets and performance of the Loan Officers

• Performance management of the Loan Officers and other support staff within Operations Department

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• Recommend and implement an incentive scheme related to the performance of the Loan Officers

• Presentation preparations to prospective customers and group presentations

• Lead generation and follow-up

• Identify training needs and requirements for all LO’s and other Operations staff

• Monitor staff performance and ensure optimum output and result

• Develop and implement Business Processes – end to end

• Review the Business Processes from time to time to ensure relevance

• Implementation of Quality Control measures in all areas of responsibility

• Ensure turnaround times are met in all areas of responsibility

• Match the needs and expectation of the customers to the company objectives and mission

• Consistently review the business automation opportunities and make recommendations

• Day to day management of staff in the Operations Dept

• Personal development of staff – identify their training needs and recommend interventions

• Evaluation of Service Quality through internal Quality Assurance

• Continual evaluation of staff in terms of their competence and skills level OPERATIONS &TRAINING MANAGER - SOUTH AFRICA

Eastern Cape Micro Financing Enterprise (ECMFE)-East London Jan 2008 – April 2011

• The development of Divisional Strategy

• Responsibility for institutional profitability and liquidity

• Develop and implement training programmes

• Lead the hiring of Loan Officers, Loan Supervisors, and Branch managers

• Assign duties, supervise, train and mentor operations staff

• Develop and monitor operational plans and budgets

• Develop new client products and services

• Working with the Financial, MIS and Human Resources Mangers strengthen the depth and capacity of the Credit Division functions, particularly in financial management, information systems, and human resource management.

• Monitor portfolio developments, and manage delinquencies MICROFINANCE MANAGEMENT CONSULTANT -SOUTH AFRICA

July 2007 –Dec 2007

Eastern Cape Micro Financing Enterprise (ECMFE) / The Townships Project- Canada

• Capacity Building Support for Board and staff of Eastern Cape Microfinancing Enterprise (ECMFE).

• Participated in the development of the ECMFE business plan to South African Micro Finance Apex Fund (SAMAF)

• Conducted a Market Research for Group Loan Product Development and refinement of the Individual Loan Product for ECMFE.

• Equipped the staff with microfinance skills through trainings in Microfinance Best Practices, Micro- loan appraisal, Delinquency Management, Marketing and Customer Care.

• Redesigned Microfinance program to meet the clients’ needs and attain sustainability 7 Page

• Reviewed and revised the loan portfolio recovery strategy for the Loan Officers

• Developed the organizational and operational systems, policies and procedures

• Supervised field visits and mentored staff on client assessments, portfolio management

• Implemented operational systems (e.g. chairing the credit committee, staff evaluation, preparing reports, follow up with delinquent clients, and ensuring proper management of administrative systems, representing the institution at meetings with partners)

• Developing operational policy and procedures manual

• Assisted in the development of other institutional policies MICROFINANCE ADVISOR/SPECIALIST- UGANDA Nov 2006 – March 2007 SNV- Netherlands International Organization & Private Sector Consultancy Kabarole (PRICON)

• Supported the international NGO to design a tool in preparation of the Capacity needs assessment

(CNA)

• Carried out a capacity needs assessment of the capacity of MFIs and SMMEs in the Rwenzori region

• Supported a Local NGO -Family Nurturing Association (FNA) in Bundibugyo, Uganda to develop a microfinance component along side their other social services for the community.

• Supported the FNA steering committee to develop their strategic business plan

• Developed the MFI’s systems, policies and procedures

• Supported the NGO in resource mobilization for the MFI start up fund

• Supported the NGO in membership mobilization

• Board development through training in Ownership and Governance of an MFI REGIONAL COORDINATOR -WESTERN REGION- UGANDA Jan – Dec 2005 Uganda Project Implementation and Management Centre (UPIMAC)

• Coordinated the NGO’s programmes mainly government partnership programmes, in the western part of Uganda composed of 15 Districts in matters of advocacy and community mobilization, community sensitization and participation.

• Directly supervised and coordinated the District Facilitators with the programmes in key areas of Good governance – Community participation in elections and Voter Education.

• Wrote reports to government on behalf of UPIMAC to Government Electoral commission on implemented programmes in the region e.g. 2006- Presidential and Parliamentary Elections

• Planned and coordinated the HIV/AIDS awareness in the western Region disadvantaged Districts of Bundibugyo and Kalangala funded by Global Funds

• Liaison with other partner NGOs in the sector of Health Care Services e.g. the immunization of Children nationwide.

MICROFINANCE SPECIALIST/ SENIOR TRAINER- UGANDA

July 2002- Dec 2004

Development and Microfinance Services (DEMIS)

• Participated on a team of consultants on the Project merger process and Evaluation of HOFOKAM microfinance program.

• Participated in the Evaluation of the Kabarole Research Centre (KRC) microfinance program

• Trained the Financial Extension Workers (FEWs) governments programme to offer skills of community mobilization, networking MFIs, promotion and information flow of government Microfinance programmes.

• Trained the MFI staff from The Northern Region MFIs in microfinance Best practices and Micro-Loan appraisal funded by Microfinance Support Centre Ltd (MSCL).

• Developed technical proposals and business plans for a number of MFIs and SACCOs funded by EU/SUFFICE

• Carried out various capacity building programmes with MFIs Funded by Microfinance Outreach plan

(MOP), Association for microfinance institutions in Uganda (AMFUI), Matching Capacity Grant Program

( MCAP) and CRS

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LEAD TRAINER- UGANDA Jan 2001 – June 2002

Private Sector Consultancy Centre (PRICON)

• Redesigned training manuals in business skills to suit the training needs of various business groups.

• Conducted trainings in business skills development by ensuring that the business community is able to make business plans, proposals, and market research and make choices for business for start-ups and develop business for existing ones.

• Equip the business people tips on how to develop an effective and on-going marketing plan and how to do simple book keeping for small business plans i.e. keeping accurate and complete records, credits and debits.

• Mobilization of potential business clients that would benefit from the business skills development program (BSDP) for the promotion centre.

TEACHER /HEAD OF DEPT/ HEALTH MISTRESS -UGANDA Jan 1996 – Dec 2000 Ministry of Education-Nyakasura High School

• Actively assisting the Head of School in ensuring the good professional practice, standards, and quality of teaching and learning of subject/s through proper dialogue with the class teachers and, under the direction of the relative Education Officer, promotes a healthy process of reciprocal informal observation of class teaching practices;

• Advising and contributing to curriculum development at school and system level under the direction and guidance of the respective Education Officer;

• Co-ordinating the teaching and learning of the subject/s for which one is responsible;

• Setting examination papers, co-ordinating marking schemes and moderating examinations and assessment processes at one’s school as well as in other schools;

• Ensuring timely and adequate provision of textbooks, materials, and equipment required for the effective teaching of the subject across schools in the College;

• Ensuring that the maintenance and upkeep of equipment related to the subject at school is regularly carried out; - Preparing specifications and budgets for the requirements of the subject References:

Mr. Joseph Muvawala

National Planning Authority

Email: adjy9j@r.postjobfree.com

Cell No: +256*********

Philomera Kabachwezi

Uganda Wildlife Authority

Email: adjy9j@r.postjobfree.com

Shamsa Mungoma

National Information Technology Authority

Email: adjy9j@r.postjobfree.com

Cell No: +256*********

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