Name: Gowthami Akkineni

Mobile No. : 971-***-****

Email: adjy8r@r.postjobfree.com

Professional Summary:

More than 8 years of IT experience in application design, customization, development, support which includes 6+ years of experience in SalesForce.com CRM platform as Developer and Administrator and around 2+ years of experience as Java Developer and expertise in J2EE and Client Server technologies.

Expert Level understanding of Salesforce.com CRM, Software Development Life Cycle (SDLC) and its technologies.

Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks, Data Validation and Data Utilities.

Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.

Experience in implementation using Apex Language, JavaScript, Classes, Controllers, extensions & Triggers, Web Services, Visualforce pages,, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.

Experience in web technologies like HTML, XML, CSS, JSP and JavaScript.

Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

Experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.

Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, Tabular, and Joint), Analytical Snapshots, and Dashboards.

Experience in designing and developing Force.com based Apps / Products using Apex, Visualforce Pages, Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.

Involved in developing salesforce Lightening Apps, Components, Controllers and Events.

Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.

Customized existing Visualforce to align with salesforce new Lightning UI experience.

Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.

Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.

Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com. Knowledge in Object Oriented Languages.

Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.

Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader and Informatica.

Designed and developed SOAP based web services to integrate Salesforce with different external system.

Experience in working on Sales Cloud as well as Service Cloud.

Excellent communication and documentation skills.

Proven ability to steer, manage and deliver comes on time and on budget, with a dynamical angle.

A self-motivated and result oriented team player with an ability to adapt, learn and deliver quickly.

TECHNICAL SKILLS:

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL

Operating Systems: Windows XP, Windows Vista, Windows 7, Unix

Languages: C, C++, JAVA, J2EE, Apex, C, SQL, HTML

IDE: Eclipse, Net Beans, Visual Studio

Professional Summary:

Juno Therapeutics, Seattle WA Sep 2019 to Dec 2020

Salesforce Administrator/Developer

Description: Juno Therapeutics is a biopharmaceutical company. The company was launched with a remit to develop a pipeline of cancer immunotherapy drugs. The Sales force CRM application developed is used by the various teams to keep track of patients, related treatments, contact information and activities.

Responsibilities:

Documented the Software Requirement Specification (SRS) and assisted in Technical Design Document.

Analyzed Business and Product owner requirements in order to identification and evaluation of business requirements pertaining to all functions of the CRM/CPQ (Configure, Price and Quote)

Conducted the Client Business Process Discovery by working across cross functional business departments.

Assessment of business needs and identification and prioritization of requirements.

Played the role of Salesforce.com Administrator, Analyst, and Developer.

Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.

Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.

Successfully trained salesforce users in sales, service and marketing cloud.

Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.

Bootstrap is a responsive front end framework and my tool of choice for building responsive web pages.

Configured the Contract management and revenue management with using of APPTUS CPQ.

Developed Salesforce.com custom application using Apex, Visual force and AppExchange.

Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML2.0.

Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.

Implemented and used Salesforce.com web services to transfer data.

Worked in both AGILE/SCRUM and SDLC based development environment and participating in SCRUM sessions that includes Analyzing, Designing, Coding, Testing and Implementation.

Build lightning components which are compatible for both Desktop, mobile & ipad.

Worked on Process builders & flow builders(screen flows & auto flows)

Lightning components like themes, templates

I have good experience in using Jira for user story & production tickets.

Used Deploying tools like bitbucket, git hub, gitbash.

Written TDD for all interfaces.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Apptus CPQ, Visual Force (Pages, Component & Controllers), Web Services, lightning components, Apex, Apex Triggers, bitbucket, git hub, gitbash, Developer Console,Force.com

Afligo, Deerfield Beach, FL Jan 2019 to Aug 2019

Salesforce Developer/Admin

Description: Afligo develops and manages utility-sponsored mass-market demand response and energy efficiency programs for residential and small business customers. It provides support to many utilities for their programs in marketing and program design. Afligo offers professional services with their turnkey programs. It has tie-ups with utility providers like Dominion Virginia Power, Duke Energy etc.

Responsibilities:

Working as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization.

Implemented data migration and integration between legacy system and Salesforce CRM using Informatica on Cloud.

Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.

Setup, maintain and optimize Email marketing campaign utilizing Exact Target/ Salesforce Marketing Cloud.

Analyzed Visualforce pages and made changes to work efficiently in both classic and lightning mode.

Implemented Lightning components

Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

Involved in Sharepoint to Salesforce Automation Process (SAP) integration.

Created Server APEX Controller for Salesforce Lightning Experience.

Added Lightning Component to Lighting Pages and Record Pages.

Developed UI/UX changes for better user interface using Salesforce Lightning Design system

Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.

Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.

Design and Implement Web App Security Features, Deployment Automation using Jenkins (CI/CD).

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Eclipse IDE, Controllers, CSS, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, SAP, Salesforce CPQ, Force.com Explorer, Lightning, Marketing cloud Admin, Marketing cloud Integration, Agile Development Methodology,Jenkins.

Blackboard Inc - Washington, DC Jan 2018 to Dec 2018

Salesforce Developer/Admin

Description: Blackboard Inc. is an educational technology company, provides education, mobile, communication, and commerce software and related services to clients including education providers, corporations, and government organizations.

Responsibilities:

Created Custom objects, Workflow rules, validation rules, Custom report types, Reports and Dashboards.

Developed various Custom Objects, Tabs, validation rules and Components.

Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Also, worked on creating the dashboards for visualizing the Apex Visual Force and Lightning components usage by users and time of logins

Worked on Apex Web Services API (SOAP & REST), written Batch Classes and Scheduled it.

Worked with SOQL & SOSL queries with Governor Limitations to store and download the data fromSalesforce.com platform database.

Created Profiles, Roles and Page Layouts and configured the Permissions based on the organization hierarchy requirements.

Worked on Aura Framework, by adding aura attributes and aura handlers for Events to focus on logic and interactions in lightning applications.

Created Campaigns for marketing purpose and generated leads, and connected Marketing Cloud to Sales Cloud and then to Service Cloud and have setup Live Agent support for to provide response to the customer issues.

Provided 24 x 7 production support during various go-lives.

Trouble shooting and answering user questions at the time of go-live and post implementation.

Encrypted sensitive data with Encryption Fields feature.

With the help of wave analytics created Custom Reports and Dashboards to track the Opportunity stages which is transparent to the managers.

Worked in GIT version control system to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic

According to the client's requirements specification written the apex code quickly by using the Test-Driven Development technique.

Deployed code and other components using Jenkins and Change sets.

Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Used field level security along with page layouts to manage access to certain fields.

Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.

Worked on Unit testing, for the customizations and developments done during the project.

Environment: Salesforce.com platform, Apex Language, Lightning, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, SOAP API, REST API, Workflow & Approvals, Validation Rules, Wave Analytics, Reports, Custom Objects, Email Services, Escalation rules, Auto-response rules, Security Controls, Data loading, Eclipse IDE Plug-in.

GE Power - Atlanta, GA March 2015 to Dec 2017

Salesforce Developer/Admin

Responsibilities:

Manage, train and schedule technical team for all data center project activity for Salesforce.com

Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.

Day to day Administration activities. Salesforce Org involves more than 500 users and 34 Profiles.

Extensively worked on End-to-End real time web service integration

Implemented Apex classes & Triggers as per the needs of the application.

Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion.

The Approval Process involves with triggers, workflows, visual force page, custom buttons, email templates, custom report types.

Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.

Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Worked on Custom Labels and Custom Settings. Setting up different languages.

Worked on different types of email templates.

Implemented the duplicate management rules on contact and Account.

Implemented the new country and state pick list.

Worked on Service Cloud and Sales Cloud simultaneously.

Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.

Maintaining the lead and Opportunity objects and performing the de-duping and Clean-up activities.

Created Web to lead and Email to Case process.

Created complex reports involving Matrix and Summary reports.

Configured the business login hours, Profile based login IP address restrictions and Organization wide login IP address restrictions.

Implemented the application requirements on Force.com IDE Plug-in using Eclipse.

Created test scenarios and packages in sandboxes and migrated them to the production.

Migration of code to deployment after the successful testing on the sandbox Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Created custom objects, custom fields, pick lists, field dependencies and validation rules.

Created page layouts, search layouts, custom links, related lists, workflows and other components on a record detail and edit pages

Maintained user security permissions as per the organizational needs.

Developed Triggers, Apex classes and visual force pages as per the needs of the application

Creating custom objects, custom fields, tabs, Record types and list views.

Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel.

Genentech - San Francisco, CA Oct 2013 to Feb 2015

Salesforce Developer/Admin

Description: In Genentech I was working on the Registration module which provides access to admins and suppliers to manage their products and services. The Registration engine will provide user authentication and enforces security access and usage policies set in role based view module, widget/dashboard personalization module and legacy system access module.

Responsibilities:

Prepared documentation including Requirements and Design documents, Configuration Workbooks, UAT Test Cases other documentation as required through the project lifecycle.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.

Configured the GitHub to maintain the different versions in common development environment.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects

Worked with the QA and development teams to create test data sets which fully exercise data validation and end-to-end system functionality.

Architected and lead the development team to implement custom inline search functionality using JS.

Involved in Integration with Service Max to provide the Customer Support. Worked on developing the web services classes, WSDL using Apache Axis. Developed Web Services to retrieve data from legacy systems.

Customized Reports to track usage for productivity and performance of business centers and their sales teams.

Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.

Responsible for Data load operations using Force.com Apex Data Loader.

Customized company profile, Security Controls and communication Templates of the organization as per the organization requirements.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Service cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in.

Client: SCreatives Pvt Ltd, INDIA Jan 2012 to Sep 2013

Position: Jr. Java Developer

Responsibilities:

Developed coding conventions and standards to enhance source code management and increase software maintainability.

Used Spring MVC on the front end using JSP, spring tags, spring validation framework. Developed several controller classes as required for the design such as Abstract Wizard form controller, Simple Form controller, multi action controller.

Used JAXB for parsing XML retrieved from the database and populated on the JSP. This xml is received via RMI service call from another application.

Used Crystal Reports on the backend for generating reports on Oracle 10g Database.

Developed spring RMI services and web services using SOAP and applied IOC (inversion of control).

Implemented ANT as a build system with Cruise Control for automatic builds in Development Environment and QA.

Designed and developed reporting modules for assessing applications performance and client interaction patterns

Developed structure diagrams, behavior diagrams and interaction diagrams during the design using rational rose.

Used Hibernate persistence framework on the backend over Oracle 10g database.

Used Junit Framework for Unit Testing.

Used rational clearcase for version control.

Used RAD for development as IDE.

Used Log4J logging framework for logging messages with various levels written throughout the Java code.

Involved in deploying and configuring the application on Web logic 10.

Involved in Coding, Debugging & Code review.

Provided development support for System Testing, User Acceptance Testing and Production support.

Environment: Java (JDK 1.6), Spring 3.0, Hibernate 3.0, BEA WebLogic 10, Web Services, DHTML, XSLT, HTML, JavaScript, RAD, Crystal Reports, SOAP, RAD, Eclipse 3.5, SOAP, XSD, XSLT, DOM parser, Servlets2.4, JSP 2.0, JAXB, Oracle 10g, Rational Rose 2000, Log 4j, Junit, Rational Clearcase.

Education: Masters of Computer Applications

References: Provided upon request

Contact this candidate