CURRICULUM VITAE

HESHAM AHMED

+91-987******* MAIL ID:-adjy77@r.postjobfree.com

CAREER OBJECTIVE:

To seek a position in your esteemed organization by which I can utilize my best skills and talents to achieve the organizational goal effectively. QUALIFICATION:

10th Passed From CBSE Board 2008..

12th Passed From CBSE Board 2010..

BA (Hons) From Jamia Millia Islamia 2013.

WORKING EXPERIENCE:

01 Years Worked Experience as a Retail Executive in Media Mart Book Store a unit of INIDA TODAY GROUP at DMRC Delhi, India.

06 Month Worked Experience as a Customer Care Executive In Vodafone Essar

(Inbound call centre ) Okhla phase 2 Delhi, India.

1.10 Years Worked Experience as a Donor Relationship Executive ( CRY NGO ) & Promoted as a Fulfillment Officer, Saket Delhi, India.

Presently working in HR International as a Recruitment Executive of (Blue Collar Profile) Delhi, India.

JOB PROFILE:

Retail Executive:

Greet and direct customers

Provide accurate information (e.g. product features, pricing and after- sales services)

Answer customers’ questions about specific products/services

Conduct price and feature comparisons to facilitate purchasing

Cross-sell products

Ensure racks are fully stocked

Manage returns of merchandise

Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Stay up-to-date with new products/services

Customer Care Executive :

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Fulfillment Officer:

Strong administrative skills

Great attention to detail

Ability to multitask and delegate tasks in a efficient and effective, motivating way

Strong organizational skills

Strong internal and external communication skills and ability to collaborate productively with other areas.

Timely, appropriate customer communication

Creative problem solving skills

Recruitment Executive:

Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.

Determines applicant requirements by studying job description and job qualifications.

Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.

Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.

Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.

ATTITUDES

Acceptance of Social Norms and Values

PERSONALITY

Harmonious Adjustment to Social Environment

Balance between Mental Process

Determination and Uniqueness

HABITS

Reading and Travelling

PERSONAL DETAILS:

Father’s Name : MOHD SYEED

Sex : Male

Date of Birth : 05/10/1993

Marital Status : Unmarried

Nationality : Indian

Language : Hindi, English

Declaration: I hereby certify that the above mentioned are true and correct to the best of my knowledge.

Date:-

Place: - HESHAM AHMED

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