Manager Assistant

Bilingual professional leading recruitment operations, delivery, and strategy across 13 countries in the Americas and Europe. Strong team management and client relationships experience. Uses data & analytics to create, design and execute business strategies.

Experience:

Sevenstep RPO - Boston, MA September 2016-February 2020 Clients: Equifax & UnitedHealth Group

Manager, Client Services (July 2018 - February 2020)

• Supervised team recruitment operations, delivery, and strategy across 13 countries in the Americas and Europe

• Led and developed two recruiting teams in achieving monthly and quarterly goals, tracking team productivity through continuous improvement processes and daily metrics

• Liaised between Sevenstep and senior client stakeholders, providing insight-based recommendations to guide decision-making through data analysis, key regional market trends, regional reporting efforts

• Made in-person client visits to Chile, Argentina, Uruguay and Puerto Rico

• Collaborated with cross functional teams to execute talent acquisition projects for complex organizations

• Established a collaborative and successful team work environment by encouraging creativity, building trust, fostering honest communication, and focusing on innovation Recruiter - Entry Level, Senior, and Lead (September 2016– July 2018)

• Owned a requisition load of up to 25 active positions across 13 countries, recruiting candidates in a variety of areas including Development, Data & Analytics, and Marketing

• Hit and exceeded my targeted production goals which resulted in being promoted twice / ahead of schedule prior to assuming managerial role

• Collaborated with hiring teams on sourcing strategy, recruitment marketing, job descriptions, career path, and employee development opportunities

• Managed a high volume of candidates using Applicant Tracking Systems including Workday, Taleo, and Bullhorn

• Identified high-value candidates for client recruitment through passive and active sources in a deadline-driven environment

• Conducted bilingual phone interviews to screen candidates for established criteria, managed details for both on- site and phone interviews

2SV Sports (Startup) - Santiago, Chile November 2014– September 2015 Assistant Manager

• Oversaw day-to day operations in addition of managing payroll, account receivable and personnel databases

• Implemented office procedures, and maintained an overall management style that followed the company best practices

• Coordinated daily customer service operations, communicating with clients and evaluate their needs Customer Service Experience:

• Top of the Hub Restaurant - Boston, MA - Hostess (Nov. 2015 – Mar. 2016 & Aug. 2016 – Nov. 2016)

• Santiago Marriot Hotel – Chile – Front Desk Clerk (Sept. 2013 – Mar. 2014)

• Servel – Chile - Office Coordinator for Primary Presidential Election (Jun. 2013)

• Marshalls/TJX Companies Inc. – Hingham, MA - Merchandise Associate (Mar. 2013 – May 2013)

• Macy’s – Braintree, MA - Seasonal Customer Service (Nov. 2012 – Dec. 2012)

• Pontifical Catholic University of Valparaiso – Chile - Assistant Professor (Mar. 2012 – Jun. 2012)

• Turismo Nuevo Mundo – Chile - Check-in Agent (Nov. 2011 – Jan. 2012)

• Beaver Creek Resort (Work and Travel Program) Avon, CO - Customer Service (2009) Education:

Quincy College – Quincy, MA 2013

Human Resources Management

Pontifical Catholic University of Valparaiso – Chile Class of 2012 Bachelor in Translation/Interpretation (English-Spanish) Constanza Jeldes

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