RESUME

Annapurna Ravindra Sail

*** ******* *********, ****** **, Plot no 14, CBD – Belapur - 400614 Mobile: 959-***-**** Email: adjy34@r.postjobfree.com OBJECTIVE

To establish myself by working in a team-oriented environment and to contribute my best to the organization. My specialized academic training coupled with interest in computers will make me a suitable candidate for this position. COMPUTER KNOWLEDGE/EXPERIENCE

Software Packages: Microsoft word, Microsoft excel, Microsoft PowerPoint, MS-CIT, web designing (html), Tally 9, Internet

Operating Systems/Platforms: Microsoft windows vista, windows 7, windows 10

Typing: English (30 wpm)

EXPERIENCE

HDFC Bank Ltd. Kalyan West - Kalyan – Rambaug Branch – December 2018 till September 2020.

Result-oriented dynamic professional with over 1 years 9 months of qualitative experience in the areas of Customer care.

Building & maintaining healthy relations with stakeholders; ensuring maximum customer satisfaction for referral business. As Assistant Manager in HDFC Bank Personal Banker Welcome Desk

(Customer Service- Operations - Non-Sales) – December 2018 - till September 2020.

To solve customer query as well as also process instructions for address update, contact details, account closure, account block/unblock, account statements, accounts query related to fraud, balance confirmation certificate, interest certificate.

Apart from this sale products like FD/RD, Saving a/c, Current a/c, Life Insurance, Credit Card, prepaid cards, invest now, demat HSL a/c.

Loans like home loan, auto loan, personal loan, gold loan leads generate and process.

Maersk Line Global Service Centre India Pvt. Ltd. Mumbai - April 2012 - . Feb 2018.

Result-oriented dynamic professional with over 5 years 10 months of qualitative experience in the areas of Customer care, Export Documentation to world class shipping organization.

Building & maintaining healthy relations with stakeholders; ensuring maximum customer satisfaction for referral business and program. As Senior Associate in Maersk Line customer care Team (Europe team)

– April 2012 - Feb 2018 :

To participate in team handling systematic processes for conducting tasks relating to continuous customer service improvement skills.

Ensure that a prompt and proper response is given to the concerned stakeholder for every query raised to the team.

Ensure that required deliverables from the team are submitted on time and that timelines are communicated clearly with the relevant managers to ensure prompt submission and proper management of expectations.

Providing assistance to external as well as internal customers with submitting New bookings, shipping instructions, checking on transport documents & Invoices on Maersk line website.

Distribution of task among team-mates and responsible to getting the work done in provided reverting time-frame.

Training new joinees as well as imparting refresher’s training to experience employees.

Deploy and demonstrate the company’s values-based leadership.

Working with Europe export documentation team with profile as processing Shipping Instructions and Bills of lading for SEA clients.

Handling business queue for this team and reverting on the e-mails.

Ensured internal processes are being continuously analyzed to identify possibilities for improvement in quality, timeliness and standardization.

Auditing and resolving customer query.

Letter of credit number (LC) we use to provide this on shipping certificate as well as on invoice as per customers requirement which is compulsory on shipping documents.

Assistant at Atlas Documentary Facilitators Company Pvt. Ltd. (ADFC) -

(June 2011 – March 2012) which is now known as HDB financial ltd.

Inward-outward desk dealing with invoices of AVP’s and DVP’s

Keep record of new employees.

Student Intern: Projects:

Kalyan Dombivli Municipal Corporation, September 2010-October 2010

Studied and got familiarized with double entry and single-entry accounting system (DEAS).

Worked on various transactions in accounting.

Successfully implemented with the accounting system in KDMC in aspects of projects including project preparation, business blue print, realization, final preparation, etc.

Project was appreciated and approved by KDMC and Birla College. Project on Taxation: Birla College, Kalyan December 2010 - March 2011

Regarding taxation in India.

Taxes charged normally, as per rules taxes to be charged.

Project was appreciated by Birla College.

Industrial visits as a part of M. Comm. curriculum include:

Karnataka Soaps and Detergents Limited, Bangalore, Karnataka

Karnataka Silk Industries, Bangalore, Karnataka

Hindustan Aeronautics limited, Bangalore, Karnataka

Jaipur Dairy Industries, Jaipur, Rajasthan

Rajasthan Chamber of Commerce and Industries, Jaipur, Rajasthan Academic Qualifications:

Birla College, Kalyan August 2009 - April 2011

M. Comm. (e-commerce) First Class

L. D. Sonawane College, Kalyan August 2006 - March 2009 B. Comm. Second Class

Personal Information:

Date of Birth : 23rd September 1988.

Languages : English, Hindi, Marathi, French( learning)

Hobbies : Traveling, Listening to music

ACHIEVEMENTS/AFFILIATIONS

Got awarded for best customer service provided for country Germany for year May 2013-14.

Got awarded for Going Extra Mile for month March 2017.

Got awarded for completing 5years for month April 2017.

Got awarded as the Asset of organisation at the time of cyber-attack June 2017.

Got awarded for Going Extra Mile for month July, August, September 2017.

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