FREDERICK FIDEL SANTOS CARAIG

** ***** ******, ****** ****** Subd, Paranaque

Mobile: 091*-*******/093********

adjxyn@r.postjobfree.com (e-mail)

WORK EXPERIENCE

December 1, 2020 – Current

City Operations Manager Lalafood

● Responsible for the day to day financial and overall key operational metrics of all departments under city operations namely Driver Operations, Merchant Operations, Delivery Operations, Sales and Business Development in Metro Manila.

● Ensured that parameters are met from customer order booking to delivery fulfilment.

● Designed strategic and tactical plans based on data analytics to improve the efficiency of all departments handled. .

● Group handled composed of four(4) Senior Managers, twenty five (25) organic and forty

(40) contractual employees.

● Reported directly to the Co-Founder/Director of Lalamove/Lalafood. October 1, 2018 – February 2020

HQ Express Center Operations Manager Black Arrow Express Inc.

● Managed the entire delivery and pick up operations covering Paranaque, Muntinlupa, Las PInas, Pasay, Makati, Taguig, Mandaluyong, Pasig and Manila.

● Ensured that the Service Level Agreement of E-Commerce customers are achieved.

● Created strategic and tactical plans which will improve the efficiency of the department handled.

● Assigned to lead a special task force who conducted investigation on theft and fraud cases for the company and recommended solutions to avoid the repetition of illegal activities.

● Group handled was composed of forty (40) organic employees and four hundred twenty

(420) contractual employees.

● Reported directly to the SVP Operations.

November 2017- September 30, 2018

Quality Assurance Manager Black Arrow Express Inc.

● Tasked to establish procedures and quality standards to drive pick-up and delivery efficiency.

● Monitored branch performance and conducts regular audit.

● Involved in site selection, relocation, and in the hiring of manpower for operations.

● Handled investigation cases involving in-house and third party providers nationwide.

● Reported directly to the VP Operations and group handled is comprised of six (6) Quality Assurance Officers direct report.

March 2016- November 2017

Sales Account Manager Concepcion Carrier Air Conditioning Company

● Handled traditional dealers in Metro Manila and responsible for the total sales performance both sell in and sell out.

● Managed the budget that support dealers in their store campaigns and corporate projects. Created the annual budget to support dealers and ensured profitability compliance.

● Monitored the share of market of Carrier and Condura in all branches handled and ensured that the company brand name remained dominant vs. competition.

● Group handled had a total of thirty (35) branches and supported by 3rd party agency. Branches were manned by thirty (30) product consultants and monitored by three (3) supervisors.

July 18, 2012- July 31, 2014

Customer Service and Account Management Head, Fastrak Services Inc.,

● Managed the operation of customer service and business support group. Department headcount was at fifty (50) and comprised of account officers, team leaders, customer service executives, business support executives, investigation officers and field investigators.

● Monitored the company’s delivery performance and compliance to all existing service level agreements.

● Ensured that all customer concerns are resolved and delivery reports required by clients are submitted within the agreed turnaround time specified in the contract.

● Represented the company in contract negotiations and performance reviews.

● Designed incentive schemes to enhance branch sales nationwide.

● Acquired business opportunities for the company through new account acquisition, cross-selling and launching of new product/service offerings.

● Launched International and Domestic Express.

● Major New accounts won : PLDT, Cignal, and ABS-CBN January 2011- November 15, 2011

Sales and Marketing Manager, Facilities Managers Inc/ServiceMaster.

● Managed the sales team of FMI both field sales and telesales group.

● Responsible for the growth and achievement of overall new business revenue target for management services and specialized cleaning services.

● Ensured that the sales pipeline was constantly updated and reported regularly.

● Conducted sales training for skills enhancement.

● Achieved 105% vs. Target YTD as of Oct 2011

● Major New accounts won : Texas Instruments Baguio, and Woodrose School October 2007- November 30, 2010

Retail Business Manager, DHL Worldwide Express Phils., Corp.

● Managed the retail segment of DHL which included cash pick up sales transactions, sales from all DHL owned outlets, accredited resellers and from agent partner Wide Wide World Express branches nationwide.

● Designed strategic and tactical marketing campaigns to drive outlet sales and customer retention.

● Implemented the retail guidelines and expansion footprint strategy of the company.

● Responsible for the manpower pooling and training of all DHL outlet sales personnel.

● Conducted regular sales training courses and business reviews.

● Achieved 116% vs. Target for 2009

● Retail Excellence awardee ‘Country of the Year for 2008’

● Retail Excellence awardee ‘Most Improved Country for 2007’ April 2005- October 2007

National Customer Manager, DHL Worldwide Express Phils., Corp.

● Responsible for the sales of all North Luzon based corporate accounts handled by DHL’s exclusive agent Wide Wide World Express (PEZA and outskirts).

● Sales function included: (1) area management (2) business development (3) technical support

● Planned and implemented strategies to achieve the sales targets set by the company.

● Coordinated with other DHL units the support needed by agent partner branches . October 2003- March 2005

Field Sales Executive, DHL Worldwide Express Phils., Corp.

● Achieved 47% year on year growth for the PEZA territory (Laguna area) assigned.

● Silver Squad 2004 ( simply the best sales person)

● Highest Express Pallet Sales achiever for November 2004 February 2001- July 2003

Technical Sales Representative, Sensient Technologies Phils., Inc

● Tasked with the promotion and development of new business for the Fragrance, Colors

& Cosmetics ingredients.

● Recommended strategies for the attainment of the sales targets and prepared monthly sales forecast reports.

● Participated in the company’s monthly product development meeting and reports the status of projects on hand.

● Assisted in the development of color and fragrance matching projects for Malabon Soap, Green Cross and Ciramar Lab.

October 1999 to January 2001

Sales Executive, Bush Boake Allen Phils., Inc.

● Assigned to handle snack food and beverage manufacturing companies.

● Presented to customers on new concepts and market trends for flavors.

● Prepared the monthly sales forecast reports and updates the production and materials procurement department of any change in buying capacity of customers so as to have accurate inventory preparation.

● Assisted in the development of matching projects for Rebisco, Suncrest, Columbia Candy and Nestle Phils.

● Assisted in the development the new variants (calamansi and apple flavor) for Nestle RTD Iced Tea also hazelnut and mocha variants for Nescafe Frothe May 1996 to September 1999

Product Specialist/Commercial Representative, CTC Far East Phils., Inc

● Handled the sales of frozen meat to canning companies and meat processors.

● Communicated directly to suppliers abroad and negotiated the price, delivery and other booking requirements on behalf of the client/buyer.

● Represented the company in seminars pertinent to the products currently handled. September 1993 to April 1996

Credit and Collection Supervisor, Mondragon International Phils., Inc.

● Responsible for the proper implementation of the credit and collection policies of the company

● Screened credit information provided by applicants and approved or disapproved membership based on the set criteria. Supervised the Credit Assistant & Credit Authorizers.

May 1993 to August 1993

Corporate Card Consultant, Mondragon International Phils., Inc.

● Tasked with the acquisition of new card members for the company. EDUCATION

1988-1992

UNIVERSITY OF SANTO TOMAS, Manila Degree: BS Commerce Major: Business Administration

1977-1988

LA SALLE GREENHILLS, San Juan Diploma: Primary, Intermediate & Secondary Education

TRAININGS

Best – In- Class 1 & 2 Sales Approach - TAC

Best – In – Class Sales Management - TAC

Project Planning - TAC

Supply Chain Management - in house training

Basic Air Cargo - in house training

Selling Skills - IBM

Presentation Skills - Guthrie Jensen

Handling Complaints - Guthrie Jensen

Establishing Relationships - Guthrie Jensen

Microsoft Power Point - IACT

Quality & Safety Training - Bush Boake Allen Philippines Flavor Language - Dra. Gatchalian

(c/o Bush Boake Allen Philippines)

SKILLS

Computer literate. (Microsoft Office)

CRM trained

Can drive. (with non-pro license)

PERSONAL INFORMATION

Married with one child, born 16 March 1971. Eldest among three children. Fast- learner, responsible and highly organized

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