SALLY J EBER

CONTACT

440-***-****

adjxym@r.postjobfree.com

**** ******* ******, ******,

Ohio 44052 United States

EXPERIENCE

LAUNDRY SUPERVISOR Apr 2007 Current

Kendal@Oberlin, Oberlin, Ohio United States

Complied with corporate required purchasing policies and controls for outside vendor services.

Noted conditions requiring maintenance attention such as damaged furniture or equipment in disrepair.

Attended staff meetings and communicated company policies and priorities to staff.

Conducted in-service training and orientation for new employees. Kept records of work assignments, documented personnel actions, and issued periodic reports. Completed yearly inventory of products Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.

Maintained the cleaning supplies necessary to meet expected work demands.

Enforced work policies with the team and relayed updated procedures to help the team be more efficient and successful. Identified opportunities to improve services and increase the efficiency of operations.

Organized effective work schedules to help the team cover all customer service needs.

Coordinated with the maintenance team and building managers to deliver efficient service and minimize disruptions. Taught staff how to safely and accurately use and maintain the team's equipment.

Inspected completed work to assess the quality of each team member's performance.

Completed required paperwork by weekly audits updated files and records to support efficient operations.

Investigated and quickly resolved problems with service or team member's performance.

Made sure to complete daily tasks before shift end. Monitored processes such as customer service needs and requests. Maintain a clean and safe environment for staff and customers

LEAD BARTENDER Aug 2014 Mar 2020

VFW Post 8686, Sheffield Lake, Ohio United States

Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.

Recommended house specials to new clients to boost revenue. Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities. S

E

PROFESSIONAL SUMMARY

I am a quick learner at all tasks.

I am not a person who jumps

from job to job.my first job was

27 years my second job was

almost 15 years. My bartending

job was a side job in addition to

my full-time job. I have been a

supervisor or manager at every

location I have worked. All

locations dealt with customer

service. I am clean organized

and safety conscious.

Hardworking individual focused

on completing work quickly to

consistently exceed targets.

Reliable team member

accustomed to taking on

challenging tasks. Dedicated to

business success.

Diligent and highly experienced

supervisor with solid

background. Train and motivate

staff to meet challenging

performance targets and

consistently satisfy customers

with high-quality service.

Focused on keeping

department efficient and

cost-effective.

Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly.

Maintain a clean and safe environment for all customers Used POS system to process cash and credit card transactions. Introduced new cocktail promotions that were popular with customers and increased sales during promotions.

Recommended beverage pairings with food orders, increasing average revenue of food orders by more than 50% .Checked IDs to ensure that the customers were of legal drinking age. Answered beverage questions and recommended potential choices according to patron preferences.

Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs. Promoted featured drinks and food specials through social media platforms to encourage sales.

Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware. Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.

Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests.

Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.

Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.

Supplied a safe environment with great customer service EDUCATION

HIGH SCHOOL DIPLOMA - BUSINESS/ENGLISH/ECONOMICS Jun 1982

Avon Lake high Schoo,l Avon Lake, Ohio United States GPA 4.0.

Minor in social studies.

Graduated with honors

SKILLS

Staff scheduling

Customer service

Quality assurance

Health and safety

compliance

Performance evaluation

Employee training

Resolve complaints

Improve team performance

Maintain records

Organization

Customer relations

Multitasking

Contact this candidate