Fanelwa Odwa Mpambo

Phone:072*******

Email: adjxv1@r.postjobfree.com

Proactive team player who is self-driven. Strong work ethic, integrity and critical thinker. Part of my degree introduced me to the use of Arc GIS, human population and spatial data analysis thus giving me a computer-based skill. I am genuinely interested in progressive opportunities as a geography graduate and exploring diverse disciplines.

Experience

2019-2020 Kindergarten English Teacher, Pku College

Develop and implement lesson plans for the ages 6-2 years old centred around the curriculum.

Create daily outdoor activities that are stimulating.

Set meaningful assessments and evaluations tasks.

Identify various teaching strategies to cater for the different age groups.

Provide interaction slots with students who are struggling to meet the standards.

Participate in school events that are either organized by the school or orchestrated by the teacher.

Assist with daily clean up and set up of the classroom to ensure a child friendly environment.

Delegate some tasks/responsibilities to classroom assistants.

Monitor student behaviour and ensure classroom runs smoothly.

Track students’ progress and provide feedback.

Assist students with English workbooks, instructions and checking accuracy of work.

Responsible for creating innovative, inventive games that are connected to the lesson.

Responsible for finding secondary material to aid succession of the lesson.

2019-2015 ESL Online English Teacher, Ef Education First

Conducts tests to improve student’s fluency and comprehension skills.

Prepare own course work depending on the student’s request.

Teach lessons with punctuality and enthusiasm to create a conducive environment.

Develop educational content such as constructive feedback, notes, corrections and additional guidance.

Prepare and deliver lessons that help students with their reading, writing, listening and speaking skills.

Facilitate a safe and supportive environment that encourages personal student growth.

Build rapport and be attentive to the student’s needs.

2015 -2015 Customer Service Consultant, Webhelp

Provide product knowledge on the different services and products available.

Address client’s complaints and provide favourable solutions.

Give detailed, personalized and receptive service to daily customers.

Facilitate product purchasing.

Work with great speed and accuracy.

Review technical concerns and escalate where necessary.

Update customer’s knowledge on products and services.

Politely answer inbound calls from client’s in the UK.

Document customers query on the system and enhance great customer service experience.

Track customer’s history and provide feedback to ensure customer retention.

Learn how to use different types of customer software to be able track shipments or reported cases.

Qualifications

2015 BA Geography, University of Johannesburg

Modules passed : Geography, Tourism Development, Anthropology, Sociology, English, Development studies.

2011 National Senior Certificate, Dawnview High School

Subjects passed : English, Afrikaans, Mathematics, Physical Science, Biology, Geography, Life Orientation.

Other courses

120 TEFL Certificate

40 hr TEFL Certificate

Skills

Technical Proficiency

Active Listening

Interpersonal skills

Effective written and communication skills

Flexible

Adaptability

Achievements

Awarded the Global Blue Print Award for honesty and integrity in February 2018.

References

Bongi Ndlovu Centre Director at EF, Johannesburg +277********

Ellen Moyo Team Leader at Webhelp +276********

adjxv1@r.postjobfree.com

Rachel Farmer Preschool Supervisor +86-186-****-****

adjxv1@r.postjobfree.com

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