Andy Telfort

PO Box ******

Miami, FL *****

754-***-****

adjxuq@r.postjobfree.com

Objective

To obtain a position with a company where my time management and organizational skills will be utilized to their fullest potential for the benefit of the company and personal growth.

Qualifications

I am able to maintain effective working relationships with others and I have strong customer service skills. I have knowledge of HIPAA, Medicare/Medicaid and Federal/State Health and Safety Regulations. I am proficient with general computer software including Microsoft Excel, Word and Power Point.

Education

2019-Present Working towards a Master's Degree in Health Services Administration – Strayer University – Fort Lauderdale, FL – on schedule to graduate in December 2021

2015-2018 Bachelor's Degree in Business Administration with a Concentration in Health

Services Administration – Strayer University – Fort Lauderdale, FL

Experience

Feb 2020-Present Office Manager, D.R.E.A.M.

• Carry out all secretarial and administrative duties to enable smooth running of the office

• Prepare PowerPoint presentations and other materials for meetings

• Schedule and plan meetings and appointments

• Maintain trusting relationships with suppliers, customers and colleagues

2016-Present Marketing Department Team Leader, Florida Home Improvement Associates

2007-2011

• Help achieve personal, client and company goals

• Answer customer inquiries concerning status of orders, tracking information and educate

customers on product information

• Research required information using available resources

• Identify and escalate priority issues

• Generate leads and schedule appointments for Sales Representatives

• Act as a translator for Managers (in Creole)

2012-2016 Network Development Coordinator, MCNA Dental

• Assisted members and providers with any and all questions or concerns regarding their plans

• Performed quality focused outbound calls to educate members on benefits and services to

ensure the delivery of new member materials

• Demonstrated mastery of customer service scripts within specified time frame

• Performed other assigned duties/special projects on an as needed basis, including Contracting

• Oversaw the individual credentialing process and assisted with URAC accreditation

• Acted as a liaison for providers and a mode of communication for field representatives

• Assisted with mailing Credentialing kits for the States of Louisiana, Kentucky and Florida

• Worked with providers and office staff to ensure compliance of Florida’s requirements

• Maintained polite and professional communication via phone, e-mail, and mail

2011-2012 Logistic Agent, World Courier, Inc.

• Reviewed new customer orders and requests and manually entered data into a centralized

database

• Manually created shipments, assigned carriers and dispatched shipments

• Forwarded client-related quality and service issues to the appropriate manager for resolution

• Monitored shipments to guarantee on-time delivery

• Defined appropriate metrics and measurements to drive results

• Knowledgeable in IATA regulations

REFERENCES AVAILABLE UPON REQUEST

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