Alexander Mangold

Tucson, AZ *****

adjxum@r.postjobfree.com

520-***-****

Work Experience

AV Technician

Integrated Audio Video Solutions LLC - Tucson, AZ

September 2020 to Present

• Prewiring low voltage lines in designer homes, running cable / internet lines, and in celling speaker installations.

• Knowledge of terminating RG-6, CAT 5e, CAT 6, BNC, and telephone lines.

• Basic high voltage additions to aftermarket homes.

• Aftermarket cable retros to add desired features to homes, i.e. electrical outlets, adding coax ports to rooms, adding ethernet ports, and security sensor / camera cables.

• Installing / configuring residential / commercial networks by adding cable modems, routers, wireless access points, mesh networks, and running CAT 5e lines to desired access point locations.

• Installing / configuring residential / commercial security systems. Installing both IP and analogue cameras, wiring the cameras to a DVR / NVR location, setting up port forwarding within system the to allow offsite access to cameras.

• Installing / configuring custom home theater systems to include, receivers, audio equipment, AV rack customization, hanging televisions, and cable management.

• Troubleshooting AV equipment, residential / commercial network environments, and electronic equipment.

• Educating customer base on the use and functionality of their installed equipment. Satellite Installation Technician / Low Voltage Technician Wise Guys Custom Home Theaters - Tucson, AZ

May 2020 to September 2020

• Daily preventative maintenance checks and services on company issued vehicle.

• Install Dish network satellite and run low voltage lines to customer desired locations.

• Configure Dish Network services within customer structure wiring panel.

• Troubleshoot Dish Network receivers, and replace devices if deemed necessary.

• Educating customer on Dish receiver functionality.

• Providing top tier customer service regardless of customer behavior. Customer Care Representative

Afni - Tucson, AZ

February 2020 to May 2020

• Answered inbound calls in a high volume call center environment.

• Provided top tier customer service in aiding customers with their accounts.

• Managed customer accounts per customer request, ensuring all information on the accounts were correct and accurate.

• Educated customers on offers and promotions that were available to them.

• Provided Tier 1 technical support to customers, answering questions and troubleshooting customer owned equipment.

• Researched delicate financial situations to help determine if a credit were necessary for a given issue based on account history, remarks, and information provided by the customer.

• Deescalated highly upset customers to ensure that they understood information accurately and avoid the need to involve a supervisor.

Public Safety Communications Specialist I

City of Tucson - Tucson, AZ

December 2019 to February 2020

-Answered, evaluated, and prioritized incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries.

-Answered multi-line telephone for emergency assistance; asked questions to determine caller's need and location; verified and obtained event information; provided instructions pre-arrival of law enforcement, Fire, and/or EMS services.

-Performed interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system.

-Interacted with 911 centers/PSAPs (Public Safety Answering Point) in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction.

-Received, coordinated, and disseminated critical information from and to multiple sources/resources based on published protocols and defined standards.

-Maintained confidentiality; entered data; performed clerical duties; completed projects and training. Inside Sales / Parts Manager

Kimball Equipment Company - Tucson, AZ

January 2018 to June 2019

• Attended the office: Answered phone calls, provided customer support, keeping sales/ service records.

• Attended weekly corporate parts meetings with all other location parts managers.

• Conducted inventory of warehouse stock, ordering replenishment as necessary.

• Invoiced sales orders and service orders upon completion.

• Processed credit card payments, and deposited checks for orders to be invoiced.

• Tracked parts for items on backorder from sales/ service orders. Tools and Parts Attendant (Night Shift Lead)

Army Aviation Support Facility #2 - Marana, AZ

May 2016 to July 2017

• Ensure all items shipped and received were within COSIS standards.

• Manage all aircraft parts shipped and received from the facility.

• Maintain accountability of billions of dollars worth of parts stored in a warehouse.

• Track parts ordered for aircraft and report status to maintainers.

• Conduct annual, semi-annual, and quarterly inventories of all shop stock/ warehouse stock.

• Only employee on night shift.

• Received, inspected, loaded, segregated, and delivered installation supplies and equipment.

• Operated unit-level computers.

• Prepared all unit and organizational supply documents.

• Maintained automated supply system for accounting of organizational and installation supplies and equipment.

• Posted transactions to organizational and installation property books and supporting transaction files. Tech Supply Supervisor

Army Aviation Support Facility #2 - Marana, AZ

August 2015 to May 2016

• Supervise all Tech Supply Employees.

• Ensure all items shipped and received were within COSIS standards.

• Manage all aircraft parts shipped and received from the facility.

• Maintain accountability of billions of dollars worth of parts stored in a warehouse.

• Track parts ordered for aircraft and report status to maintainers.

• Conduct annual, semi-annual, and quarterly inventories of all shop stock/ warehouse stock.

• Received, inspected, loaded, segregated, and delivered installation supplies and equipment.

• Operated unit-level computers.

• Prepared all unit and organizational supply documents.

• Maintained automated supply system for accounting of organizational and installation supplies and equipment.

• Posted transactions to organizational and installation property books and supporting transaction files. Tools and Parts Attendant

Army Aviation Support Facility #2 - Marana, AZ

April 2014 to August 2015

• Ensured all items shipped and received were within COSIS standards.

• Managed all aircraft parts shipped and received from the facility

• Maintained accountability of billions of dollars worth of parts stored in a warehouse

• Tracked parts ordered for aircraft and report status to maintainers

• Conducted annual, semi-annual, and quarterly inventories of all shop stock/ warehouse stock

• Received, inspected, loaded, segregated, and delivered installation supplies and equipment.

• Operated unit-level computers

• Prepared all unit and organizational supply documents.

• Maintained automated supply system for accounting of organizational and installation supplies and equipment.

• Posted transactions to organizational and installation property books and supporting transaction files Education

High school or equivalent

Skills

• Microsoft Office (7 years)

• Inventory Management (4 years)

• Stocking (4 years)

• Typing (9 years)

• Inventory Control (4 years)

• Shipping And Receiving (4 years)

• Security (1 year)

• Microsoft Excel (1 year)

• Forklift (4 years)

• Inventory (4 years)

• Customer Service (4 years)

• Security

• Safety

• Telecommunication

• Technical Support

• Help Desk

• Account Management

• Help Desk

• Public Speaking

• Technical Support

• Telecommunication

• Troubleshooting

• Microsoft Windows

• Low Voltage

• Cabling

• Network Support

• Computer Networking

• Ethernet

• LAN

Military Service

Branch: United States National Guard

Rank: E-3

Certifications and Licenses

92Y Military Occupational Specialization: Unit Supply Specialist August 2012 to September 2012

• Received, inspected, loaded, segregated, and delivered installation supplies and equipment.

• Operated unit-level computers

• Prepared all unit and organizational supply documents.

• Maintained automated supply system for accounting of organizational and installation supplies and equipment.

• Issued and received small arms

• Secured and controlled weapons and ammunition in security areas

• Scheduled and performing preventive and organizational maintenance on weapons

• Coordinated supply activities

• Posted transactions to organizational and installation property books and supporting transaction files Assessments

Basic Computer Skills: PC — Proficient

November 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Attention to Detail — Highly Proficient

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient October 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Technical Support — Proficient

August 2019

Applying protocols to identify errors and solutions in order to maintain system function. Full results: Proficient

Security Guard Skills — Proficient

February 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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