ANIMESH SAHU

Address:

**/*/*, ***** ******* Road,

Nabapally, Kolkata- 700061

Email address:

adjxth@r.postjobfree.com

adjxth@r.postjobfree.com

Phone: 905*******

Personal Details;

Gender: Male

Date of birth: 18

th

November 1983

Father’ s Name: Mr Tarani Sahu

Marital Status: Single

Typing Speed : 30-40 w.p.m.

Educational Qualification:

1 Passed Class X from NIOS Secondary Education in the year 2002 2 Passed Class XII form Central Board of Secondary Education in the year 2004

3 Passed Graduation in Commerce from Calcutta University in the year 2007

4. Passed Tally Financial Accounting Program, Volume I-IV Microsoft Office, Internet, Tally, Excel from S.T. Infocom Private Ltd., Kolkata Tally Academy (2007).

Work Experience Details:

Firm name: AMAZON INDIA DEVELOPMENT PVT LTD

Designation: VCS (chat / phone /email support )

Department: Virtual customer service (WFH)

Dt. Of joining: 8th June 2020

Dt. Of leaving: 7th December 2020

Job Profile: 1. Email, chat, phone support to customer issues. 2. Handling customer/applicant queries personally or via Email, Phone, Chat telephone.

3. Recording & maintaining all application data. Ensuring accurate & timely data entry into the system with zero errors.

4. Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment .

5. Maintaining compliance to the standard operating procedures, manuals etc. without deviation in process

6. Ability to empathize with and prioritize customer needs. 7. Encouraging applicants to provide feedback on services provided and their overall experience.

8. Ensuring that the entire process is completed within the mandated Turn Around Time.

9. Demonstrating ownership to resolve challenging customer issues, escalating when necessary

Firm name: VFS GLOBAL SERVICES PVT LTD

Designation: Officer Operations

Department: Visa Operations

Dt. Of joining: 3rd December 2015

Dt. Of leaving: 30th June 2019

Job Profile: 1. Document scrutiny and collection of applications for travel documents 2. Handling customer/applicant queries personally or via email, telephone.

3. Recording & maintaining all application data. Ensuring accurate & timely data entry into the system with zero errors.

4. Ensuring all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

5. Maintaining compliance to the standard operating procedures, manuals etc. without deviation in process

6. Informing the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers. 7. Encouraging applicants to provide feedback on services provided and their overall experience at the application centre.

8. Ensuring that the entire process is completed within the mandated Turn Around Time.

9. Adhering to the environment health and safety policy/objectives and guidelines of the organization.

10. visa documentation, visa processing, visa consulting, visa operations department, 11. Visa online form filling

12. Visa, Travel related help desk, consultant

Firm Name: CORDLIFE SCIENCE INDIA PVT LTD.

Designation: Lab Officer

Department: Operations Medical Lab / healthcare

Dt. of Joining : 16

th

August,2014

Dt. of Leaving : 30

th

November 2015

Job Profile : 1. Scanning and printing up documents 2. Generating labels from system (computer software) Verification of Label and files

3. Filing up client files, uploading, quality checking and auditing of files before releasing of report to clients.

4. Communicating with clients through phone call and sms and maintaining Client’ s SMS Register daily-wise.

5. Doing Data entry of client’ s reports as back up in Microsoft office Excel Sheet and keeping Record in Company’ s Software. 6. Checking informations from Company’ s EMAIL ID and WEBSITES for day to day clients mails and informations.

7. Managing all official backend operational work and Reports of Clients. Firm Name: VIBGYOR INFRASTRUCTURES LTD

Designation: Cashier/Back Office/DEO

Department : Real Estate Front / back office / Cash handling. Date of Joining : 25.07.2012

Date of Leaving : 12.09.2013

Job Profile : 1. Preparing & Maintaining Daily MIS Excel Reports 2. Handling Cash Transaction

3. Looking after Maturity

4. Maintaining Accounts DCR Report

5. Directly communicating with the Associates .

Firm Name: FUTURE PLACEMENT SOLUTION

Designation: Computer/Data Entry Operator back office Department : Spencer project contractual department Date of Joining : 23.11.2010

Date of Leaving : 23.12.2011

Job Profile : 1. Data entries of Spencer membership Smart Card according to projects. 2. Scanning of card and making miscellaneous report 3. Emailing, downloading leads,

4. Surfing net, printing

5. Co-ordinating with operators for achieving targets. Firm Name: IBM DAKSH (BTC Process – Bharti Airtel ) Designation: Operation Executive

Department : operations

Date of Joining : 08.08.2008

Date of Leaving : 22.08.2009

Job Profile: Handling calls for query of the clients Languages known: Fluently in English, Hindi and Bengali Skills:

o Excellent verbal and written communication skills. o A strategic thinker who is able to develop and refine strategy for successful implementation of each new Business line. o Enthusiastic for working in a quickly changing, fast-growth environment. Objective:

To grow and develop myself with the time and performance and attain the top notch level in corporate world.

Extra skills:

1 Efficient in computer handling

2 Knowledge of MS Office.

3 Internet surfing

4 Email handling

5 Social Networking

6 Excellent Communication skills

Date: Signature

Contact this candidate