Talented in communications and media with background in digital content management and web design. Extensive knowledge of Adobe Creative Suite, SEO and social media platforms and event planning.

Skills

Advanced researching skills and annotation of notes and important details for case

Mastered in the management of Social Media Platforms, Adobe Creative Suite, InDesign, Photoshop, Manage Word Press, Sprout Social, and Hootsuite

Trained in Google Analytics

Skilled in SEO (Search Engine Optimization) research and implementation

Exceeding customer service with a method of quick responses time and initiating phone calls

Trained in all Nationwide software systems for Case management

Clerical Experience – Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Attention to Detail

Excellent leadership qualities and training learned at all past work experience

Appreciable situational awareness and astute problem solver for alternative solutions

Expert in Microsoft Office Programs and Outlook.

Expert in hosting and managing Webex Events/Meetings

Experience

Liquor Control Commission

Administrative Professional 2 2/2020 – Present

Act on as the office liaison to IT working with colleagues on various technological issues such setting UP VPN, setting up software, audio and video set up for hearings, and other troubleshooting means necessary.

Work with Attorney General’s Office and Taxation to coordinate and schedule Citations Cases and Tax Appeal Cases to be heard before the commission

Schedule Citation cases for hearings and create/edit citations Notice of Hearings using Oasis and Adobe Pro

Create subpoena’s and writ & returns and send to the proper departments to serve to witnesses for hearings

Prepare the necessary legal documents for the commissioners to prepare them for Citation and Tax hearings.

Update the Commission Website working on the DNN content management Platform to keep the website up to date with news, commission procedures and hearings.

Schedule, host, troubleshoot and monitor the video/audio for Commission virtual Hearings through WebEx Events platform.

Perform a variety of financial duties all using OAKS financial, File Maker Pro and excel spreadsheets

Assist in completing the annual inventory certification and act as the Assets manager

Perform daily routine administrative duties

Nationwide Life Financial

Underwriting Case Manager 8/2018 – 2/2020

Review, process, and follow-up with Life insurance applications throughout the underwriting process

Continuously update and correspond with third party agent to ensure the client satisfaction and most efficient underwriting approval.

Make welcome calls and build relationships with agents starting from the New Business call throughout the underwriting process with weekly follow ups through email and phone.

Verify life insurance contracts are binding, valid, credible and authentic for processing.

Make welcome calls and build relationships with agents starting from the New Business call throughout the underwriting process with weekly follow ups through email and phone.

Troubleshoot and trained in the development of a new program process of TPP (The Policy Processor) for the application submission.

Utilize different software systems and secure programs interchangeably for efficient logging and processing information.

Assisted with prospective new hires as they shadowed at my desk while I explain the systems, our daily job and overall goals of the team and Nationwide.

Verify authenticity of the third-party agents.

Draft initial premiums, which includes dealing with EFT (Electronic Form Transaction) information, checks, cash and bank account information and advance commissions for third party agents.

Responsible for protecting PII (Personal Identifiable Information) of all clients.

Rafiel’s Studio 5/2018 – 8/2018

Receptionist

Greet all clients in friendly, welcoming manner and assist them with check in, meeting their stylist and service and purchase check out

Schedule appointments for clients with knowledge of stylist availability

Monitor the phones and answer all inquires about the Salon services

Process all forms of payment for the clients at checkout and execute daily salon end of sales report

Manage and update salon’s social media outlets including Facebook, Twitter, and e-mails

St. Thomas More Newman Center 1/2015 – 8/2018

Administrative Assistant

Initial point-of-contact for the Newman Center to greet incoming customers in a professional and friendly manner and provide knowledgeable assistance. Received and routed business correspondence to correct department or staff member.

Train new hires for evening receptionist position

Assist with wedding events including associated travel and logistical arrangements around the church for the rehearsal and day of wedding

Monitor security, screened visitors, updated logs, issued passes and locked up building after close

Assist and update the center's digital media pages and other promotional/signage material though Hootsuite and InDesign

Provided clerical support to company employees, including copying, faxing, file management, creating the signs, and processing data entry

SiteInSight – Web Design, Online Marketing, SEO Company 8/2017 – 12/2017

Intern/ Assistant

Maintained and managed daily activities on social media and websites to boost the company's clients online presence through SEO strategy and Google Analytics

Created and managed monthly blog post for several clients website

Performed daily content management of member databases, assisting with event planning, assisting with website design, implementing social media strategy

Used primarily Manage Wordpess and adobe design software to format and design websites for both print and video materials

Utilized several software systems: MailChimp, WuFoo, Asana, InDesign, Illustrator, and Adobe Suite

Mikeala Media 5/2017 – 8/2017

Intern

Assisted regularly in the work tasks demanded at Mikeala Media from creating, producing, writing, and managing clients stories and public relations

Assisted on site during filming shoots for promotional story telling videos for clients

Scribed and time logged Interviews during the editing process

Updated and managed the Social Media pages for the podcast Momcast through Sprout Social

Education

The Ohio State University – Columbus, Ohio 8/2013 – 12/2017

Graduated Fall 2017 with a Double Major in Communication and Film Studies.

Dean's List Fall 2016 and Fall 2017

Coursework in Speech and Communication, Media Law and Ethics, Social and Digital Media analysis and practice, Communication Research Methods, Film Theory, and Writing and Research

Saint Edward’s University – Austin Texas 8/2012 – 5/2013

Attended freshman year enrolled in the Business program

Active Member of Delta Sigma Pi Business Fraternity

Transferred to The Ohio State University

The Academy of The Holy Cross High School – Bethesda, MD 8/2008 – 6/2012

International Baccalaureate Diploma

Honor Roll all four years. Member of National Honors Society and French Honors Society.

Bank of America Student Leader

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