Front Office
Resume:
PROFILE
I am a passionate and vibrant
individual with a deep-rooted love for
the Hospitality Industry. I pride myself in
being a diligent self-starter, continuous
learner and enthusiast who seeks and
relishes off a challenge.
Through my experience, I have
acquired a wealth of knowledge
across all hotel operations and
worked with talented professionals
that have shaped me into the
dynamic individual I am today.
I thrive in a collaborative setting and
strive to deliver on exceptional guest
experiences through constantly
performing at the best of my abilities.
CONTACT
MOBILE:
EMAIL:
adjxhv@r.postjobfree.com
Languages
English, Setswana, Sotho, isiZulu
HOBBIES
Fitness
Yoga
Reading
SKILLS
50%
100%
25%
75%
35%
Skill #5
Skill #4
Skill #3
Skill #2
Skill #1
EDUCATION
The International Hotel School (Durban, South Africa) January 2018 – August 2020
Diploma in Hospitality Management {NQF 6}
Modules:
Leadership & Management in the Hospitality Industry
Supervision in the Hospitality Industry
Hospitality Sales & Marketing
Training & Development for the Hospitality Industry
Hotel & Restaurant Accounting
Planning & Control for Food & Beverage Operations
Legal Requirements for Hospitality Business
Managing Housekeeping Operations
Food Safety Management with the HACCP System
Managing Beverage Operations
Hospitality Today: An Introduction
University of Botswana (Gaborone, Botswana)
August 2013 – December 2016
Bachelor of Finance (Completed 33 credits)
Modules:
Financial Accounting for Manufacturing & Alternative Entities
Mathematics for Business & Social Sciences II
Organizational Design and Development
Ethics in Accounting
Quantitative Methods for Business
Intermediate Microeconomics
Business Finance
Foundations of Business Law
Cost Accounting
Business Statistics
Principles of Marketing
Introduction to Psychology
Academic & Professional Business Communication
TUMISANG
LEKONE
Hospitality Professional
[Certified]
[Certified]
[Certified]
[Certified]
[Certified]
[Certified]
[Certified]
[Certified]
[Certified]
[Certified]
[Certified]
2 P a g e
Legae Academy (Gaborone, Botswana)
January 2008 – November 2012
International General Certificate of Secondary Education (IGCSE) Modules:
First Language English
Biology
Development Studies
Information & Communications Technology
Mathematics
Accounting
History
Literature (English)
WORK EXPERIENCE
[Company Name] [Job Title]
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[Company Name] [Job Title]
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Southern Sun Elangeni & Maharani
Hotel (Vigour & Verve Restaurant
/ Lingela Restaurant)
Durban, KwaZulu-Natal, RSA
Culinary & Pastry Trainee Chef
April – July 2018
Reason for leaving: Contract
ended
Hilton Hotel Durban (Vascos
Restaurant / Coral Lounge / Big
Easy Durban)
Durban, KwaZulu-Natal, RSA
Food & Beverage Service Agent
and Hostess
September 2018 – December 2018
Reason for leaving: Contract
ended
Duties:
Mice-en-place (Preparation) for breakfast, lunch and dinner service in the restaurant.
Buffet set-up & replenishment.
Manning of buffet.
Managing food preparation in a timely manner.
Ensuring appealing plate presentation when in charge of the pass.
Mastering and modifying recipes to meet guests’ needs and requests.
Complying with Health & Safety regulations within the kitchen area.
Stock control and rotation.
Menu development (conceptualizing & testing new menu items). Duties:
Welcoming guests in a warm & friendly manner.
Ascertaining and meeting guests’ dining needs and requirements.
Monitoring restaurant activity to determine seating & dining flow.
Responding to guests’ requests and queries in a friendly, timely and efficient manner.
Performing opening & closing duties as needed.
Ensuring that the restaurant is up-to-standard at all times throughout service.
Assisting fellow team-members when needed.
Setting tables appropriately a according to service periods.
Ensuring that all cutlery, crockery and glassware are adequate for service.
Noting down guests’ orders correctly and relaying them to kitchen staff.
Informing guests’ about daily specials and providing detailed information when asked about portion sizes, ingredients and potential food allergies.
Ensuring guests’ food and drinks are delivered to them on time and meet their requests.
Opening and settling tables on MICROS POS System.
Cashiering functions at the end of a shift.
3 P a g e
Duties:
Welcoming guests to the property and offering welcome refreshments.
Handling outgoing, interoffice and incoming calls & redirecting calls to appropriate departments.
Performing wake-up calls from Night Audit handover
Actioning reservation queries and assisting guests with making reservations telephonically.
Preparing welcome letters & balloons for arriving guests’ as well as planning for welcome treats with chefs for guests’ celebrating birthdays and anniversaries or any special occasion.
Performing check-ins within the property’s stipulated 5-min time- frame.
Ensuring that guests’ balances are settled upon check-in and travel agents booking are charged accordingly.
Taking pre-authorizations during check-in for extras during guests’ stay.
Informing guests of the property’s facilities and ushering them on a tour of the property.
Performing site inspections.
Assisting guests with transportation queries and arrangements.
Concierge duties: Making recommendations of activities & handling arrangements for guests.
Updating guests’ profiles on Opera System. Actioning and creating traces & comments on Opera.
Performing pit-checks & clearances.
Socializing with guests and acquiring feedback pertaining to their stay and how hotel facilities could be improved in order to prepare the Daily Guest Relations Report.
Handling guest complaints and preparing TNTs where necessary.
Performing check-outs, settling probable outstanding balances and releasing pre-authorized funds that were not used during guests’ stay.
Duties:
Cleaning & maintaining lobbies, hotel rooms and public restrooms
Ensuring that the hotel is presentable and neatly kept throughout the day.
Polishing furniture and fixtures.
Noting all arrivals, stayover and departures for the day and ensuring that rooms are prepared in the right order and readily available when guests arrive to check-in.
Replenishing guest amenities in rooms.
Tending to guests’ requests for extra amenities.
Collecting and handling guests’ laundry and ensuring that laundry orders are charged accordingly.
Updating status of guestrooms on Opera System.
Reporting any technical issues and maintenance needs.
Restocking beverages in room mini bars.
Stocking up room attendant cart and recording stock at the end of a shift.
The Oyster Box Hotel
Umhlanga Rocks, KwaZulu-
Natal, RSA
Guest Liaison & Receptionist /
Switchboard Operator
April 2019 – July 2019
Reason for leaving: Contract
ended
Avondale Boutique Hotel
Durban, KwaZulu-Natal, RSA
Room & Linen Attendant
September 2019 – December
2019
Reason for leaving: Contract
ended
4 P a g e
Duties:
Preparing reports for Housekeeping, Security and Food & Beverage departments on OPERA System.
Allocating arrival rooms according to reservation.
Actioning reservations made on platforms such as Bookings.com/Agoda, etc.
Receiving phone-calls and assisting guests where possibly or redirecting to appropriate personnel.
Preparing invoices and quotes upon request.
Checking guests in and upgrading rooms where necessary or when requested to.
Preparing and issuing room keys.
Informing guests of property facilities and providing a tour when needed.
Assisting guests with any queries they may have during their stay.
Maintaining communication with Housekeeping & Reservations department throughout a shift to avoid any discrepancies with room allocations/requests.
Assisting Reservations department where possible and handling reservations, rate inquiries and special requests.
Preparing welcome letters for arrivals.
Engaging with guests to gather feedback regarding their stay.
Handling guests’ complaints.
Settling guests’ balances upon check-in to avoid skippers.
Checking guests out.
Performing pit-checks and clears.
Updating guests’ profiles on OPERA.
Social Responsibility & Voluntary Work
Masiela Trust Fund Botswana – A child-serving organization aimed at raising financial aid for the care of orphans and vulnerable children. Responsibilities:
- Planning and organizing fundraising events.
- Visiting schools and remote villages to identify families and children in need of support.
- Regular visits to orphanages to spend time with the children.
- Gathering and collecting donations from sponsors and individuals to assist/support needy families and children.
SPECIAL EVENTS
Hilton WorldWide Annual Food & Beverage Conference 2018 – Hostess & Server
Vodacom DurbanJuly 2019 – Suite Hostess to VIP guests. ADDITIONAL TRAINING
Basic First-Aid
Basic Firefighting
Wine Service
ONOMO Hotel Durban
Durban, KwaZulu-Natal, RSA
Receptionist
November 2020 – January
2021
Reason for leaving: Contract
ended
5 P a g e
Skills
Referees
Lindie Lotriet (ONOMO Hotel Durban)
Front Office Manager
Office Number: +27-31-492-****
Mobile Number: +27-79-024-****
Email Address: adjxhv@r.postjobfree.com
Sharlene Kinsey (The Oyster Box Hotel)
Front Office Manager
Office Number: +27-31-514-****
Email Address: adjxhv@r.postjobfree.com
Refilwe Ngwenya (Stanbic Bank Botswana Limited)
Personal Mentor
Office Number: +267-***-****
Mobile Number: +267-**-***-*** / +267-**-***-***
Email Address: adjxhv@r.postjobfree.com
Magogodi Dabutha (Masiela Trust Fund Botswana)
Managing Director
Office Number: +267-***-****
Mobile Number: +267-**-***-***
Email Address: adjxhv@r.postjobfree.com 82%
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Communication
Computer Skills
Problem-Solving
Interpersonal Skills
Time Management
Contact this candidate