Gavion Muir

C: 437-***-****. E: adjxga@r.postjobfree.com A :37 New England Drive, Upper Coverdale,

SKILLS AND QUALIFICATIONS

-Ten years of customer service experience in the hospitality industry

-Proficient computer skills MS Word, Excel and PowerPoint, Type speed of 41 words per minute

-Efficient in Opera PMS and Fidelio PMS

-Knowledge of WHIMIS, City Fire Codes, Trespass to Property Act, City of Toronto Bylaws, etc.

-Excellent communication skills (Good command of the English language and Jamaican Patois)

-Use of force training in handcuffing and baton.

-Emergency first Aid CPR/AED level C (Canadian Red Cross)

-Volunteer tutor with Big Blue Door

WORK EXPERIENCE

Director of Rooms - Walper Hotel January 2018 – January 2021

Responsibilities.

Ensure the smooth operation of the Front Desk and Housekeeping assisting other departments when necessary.

Create Rooms Assignments and maintains accuracy of current house status.

Suggest and Implement policies to improve Front Office and Housekeeping procedure and service.

Maintain communication with executive team regarding guest feedback, service.

Maintain par levels of guest room supplies, cleaning supplies, linen and uniforms.

Implement strategies to increase and maintain ADR and Rev par.

Ensure smooth operation of all third party sites and rate parity.

Front Office Supervisor Walper Hotel November 2017 – January 2018

Site Supervisor Security Department December 2014 to

Present

York condominium Corporation #42

(Toronto, Ontario, Canada)

-Responsible for a team of twelve security guards

-Implemented rules and regulations to keep properties safe and thus increase property value.

- Organized logs and created monthly work schedules.

Security - November 2014 to

December 2014

York condominium Corporation #42

-Enforced Trespass to Property Act (TPA) and condominium rules & regulations.

-Enforced by laws (E.g., parking: Issued violation to unauthorized parked vehicles, arranged ticketing/towing with Toronto Police Service Parking Enforcement Unit.

-Experienced in on site patrols and have arrested individuals for noncompliance.

Gate House Security Department October 2014 to November

2014

Security Officer York condominium Corporation #42

-Moderated entry of vehicles into the property of 320, 330 and 340 Dixon Road building - General security duties and experience in shift work

WORK EXPERIENCE CON’T...

Security Officer Security Department October 2014 to Present

York condominium Corporation #60

- General security duties, On site foot patrols, maintained logs and incident reports

Front Desk Clerk Courtleigh Hotel and Suites

2008 2011

(Kingston, Jamaica)

-Updated guest profiles

-Completed credit card, cash and other payment transactions.

-Checked in/out guests using RDP system.

-Maintained balance of float.

Bell Hop Courtleigh Hotel and Suites

(Kingston, Jamaica)

-Escorted guests to room, informed guests of room features

-Informed guests of hotel services and places of interest

-Maintained and ensured security of stored luggage and packages

-Delivered mail, packages or delayed luggage to guest room

2006 2008

Tour Operator Century Tours and Limousine Services 2004 2006 (Hilton located in Kingston, Jamaica)

-Created and produced tour packages for guests

-Arranged airport transportation and all excursions

-Supervised tour groups of 8 people

-Contacted existing clients via emails, telephone and invitation letters to promote new services

-Provided Power point presentations within the lobby to promote new and existing tour packages

Data Entry ClerkMinistry of Labour 2003 2004

(Jamaica)

-Maintained insurance deductions from salaries, ensured collection of annual returns

-Corresponded with different companies for confirmation of concluded tax return amounts.

-Data entry and filing duties

EDUCATION

Graduate Meadowbrook High School 1999 2004

- Attained Ontario Secondary School Diploma

Refernces Available upon Request

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