YOLAND

STEENKAMP

Client Service Consultant

CONTACT

PHONE:

082-***-****

ADDRESS:

Vredeveld Street,

Brackenfell,

7560

EMAIL:

adjx4u@r.postjobfree.com

INTERESTS

Writing

Photography

REFERENCE

Kim Preyser

Manager (Glacier)

073-***-****

EDUCATION

SECONDARY EDUCATION

Kasselsvlei Comprehensive High School

Senior Certificate (Passed with Merit)

1998 – 2002

Subjects passed: English, Afrikaans, Mathematics, Biology, History and Geography.

TERTIARY EDUCATION

University of South Africa

Public Relations Management (Cum Laude)

2011 – 2014

Subjects passed: Practicing Workplace English, End-user Computing: Theory, End-user Computing: Practical, Social Psychology, Marketing, Commercial Law, Industrial Relations, Basic Text Skills (Afrikaans), Business Management IA & IB, Media Studies I

& II, Public Relations I, II & III, Communication Science I, II & III and Public Relations Practical.

CERTIFICATES

Coaching Skills for Leaders (2017)

First Level Regulatory Examination: Representatives (2017) WORK EXPERIENCE

Glacier - Client Service Consultant

1 October 2011–Present

My responsibilities include, but are not limited to, ensuring the highest level of client service is provided to all clients, with priority given to e-mail correspondence, assisting clients with investment administration queries, provide investment and product information, resolution of entry-level complaints, quality assurance assessments and coaching.

Sanlam Life - Senior Processing Assistant

1 September 2007–30 September 2011

My responsibilities included, sending requested policy information to clients, resolving pay-outs for policy surrenders, loans, maturities and cash withdrawals, maintenance of client’s personal and policy details, appointing of intermediaries and registration of beneficiaries and nominees.

Kairos Vacation Corporation - Administration Assistant 1 November 2006–31 August 2007

My responsibilities included, but was not limited to, maintaining and organising the company filing system, generating all necessary documents and correspondence, liaising with clients on products, reconciling and order stationary, welcoming clients before sales presentations, record keeping, proofreading and checking sales contracts and ad-hoc duties for sales manager. SKILLS AND COMPETENCIES

Language

English and Afrikaans (excellent reading, writing and verbal ability) Communication

Active listening, empathy and clear communication

Interpersonal

Collaborating, teamwork, adaptable and problem-solving Computer

E-mail communication (CRM) and Microsoft Office

Contact this candidate