Nando Springman

713-***-****

adjwza@r.postjobfree.com

Summary: Management / IT Professional offering dynamic management career coupling hands-on technical expertise and in-depth business qualifications to deliver pioneering leadership, technology innovation, and project management. Focused on pinpointing areas for improvement and delivering bottom line results by applying advanced technology to meet diverse goals, set new standards, and resolve complex business challenges. Track record of bringing large-scale, mission-critical projects to fruition on time and under budget working with internal team and vendors.

Employment:

Pure IT CUSO

Senior Systems Engineer

Manage and monitor all installed systems and infrastructure

Install, configure, test and maintain operating systems, application software and system management tools

Proactively ensure the highest levels of systems and infrastructure availability

Monitor and test system performance for potential bottlenecks, identify possible solutions, and work to implement those fixes

Maintain security, backup, and redundancy strategies

Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

Participate in the design of information and operational support

Liaise with vendors and other IT personnel for problem resolution

Experience with HCI virtualization (e.g., VMware vSphere 6.X and Microsoft Hyper V)

Solid scripting skills (e.g., PowerShell)

Working knowledge of networks

Mostyn Law Firm

IT Manager/ Senior Systems Administrator 2012 to 2018

Analyzed equipment performance records in order to determine the need for repair and replacement.

15 plus years hands on experience supporting / maintaining Microsoft Windows Server and Exchange

Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware.

Established new processes and procedures on responding to incidents, significantly increasing response time and improving overall customer service.

5 years working in vMware eSXI 6 environment

Coordinated with vendors and with company personnel in order to facilitate purchases.

Designed systems and network technology to reduce outages between offices and increase productivity

Maintain Dell Compellent servers

Trained and managed 4 employees and achieved significant improvements in their productivity.

Keep abreast of new technology

Maintain logs related to network functions, as well as maintenance and repair records.

Troubeshot issues as well as supported Exchange on Prem 2013 / O365 hybrid environment, Active Directory, DFS, DNS and VOIP

Answered and resolved level1 – level 3 support issues and being escalated point of contact for employees as a technical resource

Conferred with network users about how to solve existing system problems.

Diagnose hardware and software problems, and replaced defective components in some instances working with vendor support.

Perform data backups and disaster recovery operations utilizing Veeam disk to disk and disk to cloud for DR.

Successfully handled day to day operations and minimized network outages.

Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

Working knowledge of Manage Engine Service Desk Plus software and 3 years overall combined experience using Remedy software and Blue Ocean Track It!

Structured and maintain Exchange / O365 environment

Spearheaded network and telecom rebuild efforts.

Upgraded firewalls across all locations for SD-WAN internet backup

Recommend changes to improve systems and network configurations, and determined hardware and software requirements related to such changes.

Restructured and improved site to site connectivity for mpls and sd-wan back up connections.

Gather data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements.

Responsible for network, security, server, end user support and overall operations of the organization

Monitor network performance in order to determine whether adjustments needed to be made, and to determine where changes will need to be made in the future.

Research and recommended security appliances to avoid zero day attacks

Configured KLM load balancer for DAG exchange servers

Strong, in-depth technical and hands on knowledge of Internet proxy (Websense appliance-based solution), perimeter firewalls (Cisco ASA, Sonicwall and Meraki), network security, and security technical risks related to key platforms, security architectures and solutions

Devise and establish IT policies and systems to support the implementation of strategies set by upper management.

Maintain corporate server infrastructure, including SAN, private server virtualization, and public cloud services (AWS/Azure).

Analyze the business requirements of all departments to determine their technology needs.

Identify, analyze and execute business process improvement across all functional departments.

Vet and acquire cost effective hardware and software solutions.

Manage and identify 3rd party software integration solutions.

Inspect the use of technological equipment and software to ensure functionality and efficiency.

Identify the need for upgrades, configurations or new systems and report to upper management.

Coordinate and supervise analysists, specialists, technicians and other professionals to provide guidance.

Performs salary administration and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel.

Develops relationships with vendors and creates cost-efficient contracts.

Identify training and professional development gaps and opportunities for IT staff.

Develop organizations IT policies, procedures and SOP.

Negotiate/manage IT-related contracts.

Plan/Setup/Manage remote infrastructure systems.

Jyoti Americas, LLC

IT Manager / Sr Systems Administrator 2012-2012

Create / Manage vendor relations

Provide day-to-day oversight for the IT Operations

Build relationships and influence priorities for partnered services

Execute on strategy to provide high availability/uptime of IT infrastructure

Drive changes and deliver operational excellence

Lead and execute the development, communication and implementation of effective IT Process

Resolve conflict within and across functional teams and departments

Support users for server, network along with Avaya VOIP telephony system.

Configured Cisco 5512 Firewall and Cisco 2960 switches

Wrote, designed and produced net log on scripts and printer vbs scripts

Coordinate with vendors and with company personnel in order to facilitate purchases.

Oversaw and managed complete network infrastructure design for new building and 200,000 sq ft manufacturing facility

Successfully managed a 2-person team on day-to-day IT Operations.

Purchased and installed all network, server (Active Directory, Exchange, File Servers and Domain Controllers), computer and telephony throughout the entire company.

Successfully handle telephony, network and server related issues.

Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications.

Rhapsody Solutions

IT Manager / Senior Systems Engineer 2008 to 2012

Consultant with Oil and Gas Firm for 3 plus years

Manage / facilitate network /server outages.

Create and manage Back Up Data using Microsoft DPM 2007 along with Symantec BESR.

Support approximately 1350 users for server, network, Blackberry Enterprise Server 5 and desktop along with Avaya VOIP telephony system.

Migrated to Xen Center Virtual Servers on a Dell R710 and iSCSI devices.

Configure Sonicwalls TZ-150 and TZ-170's

Wrote, designed and produced net log on scripts.

Coordinated with vendors and with company personnel in order to facilitate purchases.

Assisted with VMware as well as Citrix issues and builds

Maintained logs related to network functions, as well as maintenance and repair records.

Maintained Exchange 2003 and 2007

Diagnosed hardware and software problems, and replaced defective components.

Performed data backups and disaster recovery operations.

Successfully handled telephony, network and server related issues.

Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

Performed routine network startup and shutdown procedures, and maintained control records.

Gathered data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements.

Net Team Houston

Systems Engineer II 2006-2008

Maintain network / server connectivity to 10 different companies in the Houston surrounding area

Created / Registered SSL Certificates for clients

Installed security patches and performing upgrades when they are released on workstations / servers.

Serviced PC hardware and software issues in a Windows 2000 Professional - Windows XP in across platform environment.

Upgraded networks from Windows 2000 Professional to Windows XP.

Handled support calls into the help desk and performed follow-up tasks to insure completion and proper resolution.

Participated in the complete hardware / software inventory

Maintained impeccable customer service both internally as well as to our outside clients.

Completed MAC’s for end users

Coordinated with Upper / Executive Management on time-lines for system outages / upgrades

Effectively and efficiently troubleshot / resolve vpn issues

Maintained Backups of company data utilizing Backup Exec 11d™

IE Discovery Austin

Help Desk / IT Administrator 2002-2006

Supported approximately 400 users between all office locations.

Facilitated MAC's, maintained inventory database for entire company, upgraded phone system to Cisco IP Telephony phone system.

Coordinated with Network Engineer / IT Manager move of entire company that was accomplished in 7 hours of down time.

Supported and traveled to Washington DC office to support end users and back up to Washington DC System Administrator

Trained new employees on company policy and procedures

Trained new IT personnel and managed Telephony system

Ensured all desktop and phone systems were up and running

Resolved issues regarding IT helpdesk staff and End Users

Sunset Direct, Inc Austin

IT Administrator 1998-2002

Managed users running MS Windows™ NT 4 roaming profiles

Maintained / assisted in Back Up profile restores.

Maintained Siemens 9000 PBX system.

Created new documentation for entire process of creating / maintaining phone mail system from SLA's to preventive maintenance of the SLMO/SLMA cards on the phone system.

Created SOP's for the phone system

Maintained and ran Siemens Business View Composer / Observer Suite.

Responsible for setting up Toll Free numbers for the entire company as well as our clients

Maintained and set-up call processing mailboxes for the phone mail system.

Coordinated with the Computer Operations Manager to set-up a team of 70plus employees for a new program and had them up and running in less than 1 weeks.

Maintained a good rapport with Vendors and any issues that might have risen.

Accurately Troubleshot 6 - DS1 lines for voice issues.

Troubleshot and repaired Telecommunication Issues from software to hardware issues.

Purchased and tested of new software and hardware for company use for Telecommunications.

Set-up testing environment for future upgrade and installation of Call Reporting Software on a Windows 2000 system.

Monitored and reduced the number of SLMA / SLMO / SLMR cards for use on the Siemens PBX switch thus reducing the cost for company expenditures.

Education: Currently Working on VDP65-DCV certification

BS, Computer Science

References: Available upon request

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