KENDRA VAN DE GRAAFF

Beverly Hills, CA *****

adjwz8@r.postjobfree.com

480-***-****

AP/AR Specialist

AEG Presents - Los Angeles, CA

March 2020 to Present

Company invoicing and payment processing. Distribution of wires and reconciliation of bank accounts. Processing of invoices and the payment of company expenses. Month end close duties and reporting, and other administrative or ad hoc projects as assigned. : Review wire requests against artist contract and settlement sheet and release approved funds. Research and respond to inquiry requests about pending and approved wires or received finds as necessary. Addition of check signers, printing of approved checks, and analysis of bank fees. Reconciling petty cash. Enter and code accounts payable invoices or accounts receivable funds and vouchers into Image Now. Process accounts receivable funds through financial systems. Review road checks, purchase card transactions, receivables, and other expenditures for accuracy, and enter/appropriate code into JD Edwards. Responsible for miscellaneous administrative office duties and ad hoc accounting requests as needed such as AP/AR report requests and filing.

Lead Associate Operations Supervisor

JPMorgan Chase - Los Angeles, CA

September 2018 to March 2020

Responsible for assisting the branch manager with operational excellence, resource management, & associate development while also making sure policies/procedures are followed, highest level of customer service is provided with optimal staffing, & risk management is in place. Demonstrate & model JPMorgan Chase Banks core values, while creating and building positive customer relationships. Meet & maintain branch cash ordering and staffing deadlines, as well as overseeing customer service surveys to achieve quarterly 90% or higher achievements. Daily bank operations including but not limited to deposits, withdrawals, wire transfers, account maintenance, opening/closing bank account, card maintenance, fraud prevention. v Advocate for JPMorgan Chase Bank’s Business Resource Groups as the Cultural Council Champion by attending and informing employees of business/networking/volunteering events

Fuel Analyst/ Staff Administration

American Airlines - Los Angeles, CA

July 2017 to October 2018

WORK EXPERIENCE

Fuel Analyst (01/2018 - 10/2018) : Collaborated with company fuel executives to create and implement new fuel reconciliation procedures. Input fuel ticket information daily into SABRE system for American Airlines and American Eagle, tracking fuel used for International vs domestic flights. Prepare and provide reconciliation for fuel tickets given and documented with fuel reports from the vendor. Create monthly fuel reports by end of month deadline, showing fueling costs within a 0-3% gain or loss. Monitored vendor services to see where ineffective/incorrect procedures were occurring. Staffing Administration (08/2017– 01/2018) : Monitor and update employee personal files and computerized forms, while also performing LAX fingerprinting biometrics, security badge applications, and employee’s time clocks. Input and maintain employees sick, vacation, FMLA and overtime to accurately provide optimal staffing for each area of the airport operation, and updating employee hours/payroll for over 700 employees. Work alongside staffing analyst to balance hours allotted vs man power hours needed on a day to day basis while offering extra hours following proper procedures and creating daily schedules for each team manager of the airport operation. Teller

Chase Bank - Scottsdale, AZ

November 2016 to August 2017

Daily Cashbox balancing, cash/check deposits, cash withdrawals, customer service, Bank opening/closing duties, engage customers with ATM, online banking, and mobile app, assist customers with personal account information. Cash Application Specialist

Valley Perinatal Services

September 2013 to July 2015

Cash Applications Specialist (04/2014 – 08/2015) Consistent communication with insurance companies to resolve patient claims and disputes. Resolved patient issues diplomatically, ensuring customer satisfaction with overall services performed. Made and received daily phone calls for balances due. Documented patient payments, as well as insurance payments and adjustments for services performed into patients accounts. Compiled weekly and monthly statistical reports on outstanding patient payments, as well as accounted for all daily credit card/cash payments from 3 separate medical offices. Medical Data Entry (08/2013 – 04/2014): Maintained patient records, and ensured accuracy of patient information and coding for services performed. Assisted in patient record cleanup, purging duplicate records and merging records from two different systems. Created and implemented new training tools and techniques to improve data entry of medical records for patients, improving efficiency, accuracy, and time management. Created and distributed patient services statements, logging each statement cycle to track which patients were past payment due deadlines. Bachelors of Vocal Performance

University of Arizona

• Cash Applications (3 years)

• Excel, Word, Internet, etc. (9 years)

• Phones (7 years)

• Customer Service (10+ years)

• Invoicing (2 years)

• Scheduling (2 years)

EDUCATION

SKILLS

• Excel

• Communications

• Data Entry (5 years)

• Microsoft Excel

• Microsoft Office

• Inventory

• Organizational Skills

• Filing

• Outlook

• Cash Handling (7 years)

• Banking

• Accounting

• Accounts Payable

• Bookkeeping

• Accounts Receivable

• Administrative Experience

• JD Edwards

• Account Reconciliation

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