Great analytical skills, creative problem-solving ability, strong management/leadership skills, ability to manage project budgets, excellent verbal, written, and presentation skills, the ability to speak effectively before all types of groups, and a personal commitment to quality. Over eighteen years of IT experience with international acumen. I enjoy learning new skills and adapt quickly!

Professional Experience

U.S. Census Bureau November 2019 – Present

Supervisory Information Technology Specialist 40 hours per week (FT)

My IT and leadership skills were acknowledged and was asked to become interim Supv IT Specialist since November. Officially in role since 1/20/20.

Observe and monitor the management and maintenance of all computer hardware, software, and telecommunications in the Regional Census Center (RCC) and Area Census Office (ACO).

Responsible for the configuration of new equipment and installation or upgrade of both hardware system and application software. • Monitor the operational and technical support activities of the RCC and ACO.

Serves as the liaison with contractors Field Data Collection Automation (FDCA) vendor representatives, Data Capture Centers, and Headquarters automation staff to ensure a wide range of procedural and administrative automation systems are integrated into the Decennial Census.

Supervise a subordinate staff (20 staff members) performing distribution, inventory control, and the return of mobile computing equipment at the beginning, throughout, and close of each automated operation. This accounts for over 500,000 cell phones, laptops and tablets.

Delegate work to subordinates based on the difficulty of the assignments and each employee's capabilities.

U.S. Census Bureau September 2019 – November 2019

Regional Area Quality Manager (Spanish) GS-13 40 hours per week (FT)

Develop and maintain a wide variety of outside contacts with local civic associations, businesses, religious groups, and other community-based organizations.

Work with local organizations to promote the Census.

Responsible for the overall management, oversight, and close control of field, office, and evaluation operations of the Area Census Office (ACO).

Provide coordination, technical direction, observe field observations, and provide analytical and logistical support in the Regional Census Center (RCC).

Monitor the cost and progress reports of field, office and evaluation activities to assure operations are conducted on schedule and within budgeted allocations.

Take necessary actions to correct operations which are behind schedule or which have costs in excess of budgeted allocations.

Perform or direct the recruiting, interviewing, testing, selection, and induction of new employees, develop a strategic plan for ACO enumeration and recruitment.

Speak Spanish in order to make and answer calls that may come from that language-speaking population and organizations that service that community in the ACO geographical area.

Employment Security Dept., State of Washington November 2017 – September 2019

Senior IT Program Manager 40 hours per week (FT)

Establish project governance to assure any changes to scope, schedule, quality or cost are approved, resources are secured, and escalated issues are resolved.

Implement change and Issue management to assure any changes to scope, schedule, quality or cost are properly analyzed and approved by the project governance.

Implement the risk management process to assure project risks are anticipated and mitigated before they become realized.

Execute a stakeholder management process to understand stakeholder interests and appropriately include them in decision making and communication.

Communications planning to assure the project team and those affected by the project are adequately informed including status reporting to make project progress visible.

Deliver presentations to governance, customers, stakeholders, and leadership as required.

Decision management controls so the project has a clear escalation process, roles and responsibilities for getting decisions made efficiently.

Track project progress on tasks, deliverables, and milestones.

Facilitation of project teams, governance meetings, stakeholder meetings and presentations.

Coordination with governing bodies to meet state requirements for project oversight.

Track work in portfolio of services that the agency is responsible for.

Lead complex application system development projects for applications throughout the agency.

Lead or participate on complex infrastructure, deployment, and upgrade projects for technologies throughout agency.

Lead team projects to design, develop and implement new applications, systems, or processes.

Lead work groups to perform problem solving and troubleshooting.

Plan, assign, and instruct the work of others on IT projects.

Establish and maintain project management standard work and templates.

Prepare project management (PM) artifacts including PM Charter, WBS and PM plan as well as defining the scope, schedule, budget, and estimation of projects.

Identify team members, physical resources, and technology resources for projects.

Document lessons learned and archive project documentation.

Transfer knowledge to other teams and transition plan to operations.

Level 3 Communications, L.L.C. May 2016 - November 2017

LATAM Program Manager 40 hours per week (FT)

Develop, interpret and implement end to end business concepts for business planning and control. Driving development of projects that support product or operational processes. Interpret requirements from Latin American offices, identifying and communicating project scope and ensuring program milestones are met

Responsible for managing and documenting complex projects. Responsible for planning and managing resources to execute projects or project components from inception to implementation. Establish the appropriate project/team structure, reporting, and metrics to measure performance against project plan

Manage schedules, prioritize projects, and ensure adequate resources are available, lead meetings, provide project status reporting to management, assist with testing scenarios and validate results on projects and initiatives

Lead project meetings involving cross-functional teams within the organization with focus on all of Level 3’s Latin American offices. Occasionally lead direct or indirect employees for a specific project or objective

Provide functional advice or training to less-experienced project manager positions. Support training, communications, and change management within the organization. Identify areas of process and system improvement driven by data and reporting

Perform technical analysis to determine present and future business performance. Drive metrics to all layers of the organization (end-to-end and sub-pieces, organization and by individual)

Responsible for reporting regular status updates to senior executives and key project stakeholders

Level 3 Communications, L.L.C. (Contract) March 2015 – May 2016

Release Program Manager 40 hours per week (FT)

Forward planned the release windows and sprints across Network Software Development organization

Managed risks and resolved issues that affect release scope, schedule and quality

Coordinated release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates

Managed relationships and coordinated work between different teams at different locations

Conducted Release Reviews, and Business Go/No-Go reviews within Rally

Produced Deployment, Run Books and Implementation Plans

Weekly Release Scrum Reporting

Served as SME for Rally (Agile) Feature, User Story and Defect planning

Communicated release details and schedules to the Release team as required

Negotiated, planned and managed all release activities

Worked with release engineers to understand impacts of branches and code merges

Maintained the release schedule and alignment for all NSD apps

Continually worked towards making improvements in the release process

Led and coordinated the Go-Live activities including the execution of the deployment Plans and checklists

Participated in CAB meetings to discuss release scope and/or roadblocks

Maintained release and manages key information such as build and release procedures, dependencies, and notification lists

GTRI (Contract) January 2015 – March 2015

IT Project Manager 40 hours per week (FT)

Project managed infrastructure projects in a professional services environment (i.e. storage, virtualization and/or networking, IP telephony, Splunk, anything IT related!)

Worked directly with client personnel, internal/external engineers, and account executives, including the highest levels of management

Managed multiple complex interactive projects from plan to delivery, dealing with risk mitigation, change control, issue management, and project status reporting

Lewan Technology (Contract) March 2014- January 2015

IT Project Manager/Business Analyst 40 hours per week (FT)

Project managed infrastructure projects in a professional services environment (i.e. storage, virtualization and/or networking, IP telephony)

Worked directly with client personnel, internal/external engineers, and account executives, including the highest levels of management

Prepared technical reports by collecting, analyzing, and summarizing information and trends and working alongside Account Executives and Solutions Architects to create Statement of works, business requirements documents and build of materials

Determined operational objectives by studying business functions; gathered requirements/information, evaluated output requirements and formats

Level 3 Communications, L.L.C. (Contract) April 2013 – March 2014

Finance Project Manager 40 hours per week (FT)

Spearheaded the planning, developed, and managed all aspects of Level 3 order management system in an Agile environment (Rally)

Led the development and migration of OM billing systems into one consolidated billing order management system (500+ million)

Documented project activities to ensure project deliverables meet target timeline and budget objectives

Liaison between project leaders and stakeholders in our LATAM and Europe locations

Interfaced between departments to ensure the product scope deliverables are met on time

Presented weekly dashboard reports, project plans, schedules, and timelines on the current program, defects, and user stories

Eagle-Net Alliance (Contract) March 2012 – March 2013

Operations Project Manager 40 hours per week (FT)

Delivered large scale network and telecommunications projects (100 million) to develop fiber ring network throughout Colorado

Created and executed project plans and revised as appropriate to meet changing needs and requirements, while providing expertise and advice to leadership on project changes

Resource allocation including identifying, assigning, and managing resources, and identifying opportunities for improvement

Managed both large and small project teams including EAGLE-Net Alliance employees (5) as well as contractors and sub-contractors (40+) throughout Colorado, requiring discretion and independent judgment in decision making to ensure the success of the projects

Ensured that projects stayed on schedule and budget, and investigated and recommended solutions to any delays or cost overruns

Developed quality control documentation to ensure project standards were met, and participated in final inspections and acceptance of work

Assisted in the development of Requests for Proposals (RFPs) for telecommunications, construction equipment and services that accurately reflect all technical requirements

Reviewed proposals, bids, contracts, and vendor agreements for technical completeness to ensure they met objectives

Inventive Tec September 2010 – March 2012

IT Project Manager 40 hours per week (FT)

Prepared and completed action/project plans and managed all aspects of project risks and conflicts

Resolved problems, completed audits, identified trends, determined system improvements, implemented change and managed team of ten

Implemented production, productivity, quality, and customer-service standards

Contributed information and recommendations to strategic plans and reviews

Conducted one on one session with the clients to assess client needs and expectations and ensure project delivery within deadline

Managed all client accounts on Salesforce

Coordinated all aspects (SDLC) of MediaCAST software installation to include all communication with the customer, build of materials oversight, server set up, remote install with sub-contractors and commuting nationally to confirm successful implementation. Projects ranged $10,000 to $1.5 million.

Ensured all project documents and files were maintained to company standards and projects were successfully completed

Managed as a direct report a team of seven engineers

Research Electro-Optics (Contract) March 2010 – September 2010

IT Systems Administrator/Specialist 40 hours per week (FT)

Performed system troubleshooting, back-ups, and disaster recovery

Software and hardware installation on all platforms including many legacy applications and OS’s to keep optic machines working properly

Performed up to date maintenance, patched upgrades, updates, and configuration changes

Researched system operational issues, resolved unique problems to proprietary software

Determined routine IP and ISDN networking administration while maintaining superior customer service

Solved end-user issues, database and networking issues on a continual basis with prompt responses and related follow-up

Troubleshot any reported problems on help desk ticketing system

Responsible for all security aspects from back end to end users to include new hire orientation training

Active Directory maintenance which included adding, removing, or updating user information and resetting passwords

Additional eight years of IT and operations work experience in Germany from 1999 to 2007 with NAF, AAFES and University of Maryland University College Europe

Education

University of Maryland University College – Europe, August 2006, BS Computer Science, Heidelberg, Germany

University of Maryland University, December 2021 Master’s in Management Information Systems

PMP is currently being worked on; Target completion February 2021

Skills

Languages: Spanish language (native proficiency) speak, read, and write; German language (basic proficiency) speak, read, and write

Software proficiency: Azure DevOps, Rally, MS Project, TFS, Project Server, Concur, SharePoint, Salesforce, LogMeIn, NSX, VMWare ESXi, Active Directory, MS Office, MS Access, PeopleSoft, Wordpress, Google Docs, CYMS, TLMS

Hardware proficiency: Expert knowledge of PC equipment, hardware, Fiber Optics, wiring, telephony, networking

Programming: Basic knowledge in C++, JAVA, COBOL, SQL, and Visual Basic

Operating Systems: Extensive knowledge of Windows OS, from 95 – Windows 10, including server 2003-2008

Networking: TCP/IP, OSI, Microsoft LAN Manager, Novell Netware, Internet, Ethernet, LAN-WAN interconnection, experienced in Cisco/Meraki router and switch configuration, extensive knowledge of Dell/HP server equipment, knowledgeable in virtual server deployment and administration

Other

Security Clearance Form 85P: Authorized by the Federal Government to obtain a position of public trust

Volunteer:

BMW CCA Treasurer for Rocky Mountain Chapter Jan 2016 – Dec 2017

BMW CCA Membership coordinator Pudge Sound Chapter Jan 2018 – September 2019

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