Administrative Assistant Customer Service

Jamie Heisler

Cherryville, NC, *****, US

**************@*****.***

Work Experience

August 2020 - PRESENT

Safe T Shade, Customer Service A

Answer phones

Create spreadsheets

Track and record data

Send tracking for orders shipped daily

Invoicing for orders shipped daily

Oversee an account we supply merchandise to

Take orders over the phone

QuickBooks knowledge

Microsoft Office knowledge

March 2019 - August 2020

Texture Plus, Customer Service Associate (Office and Administrative Support)

Answer phones

Answer chats online

Create spreadsheets

Take/Process orders

Shipping

Create quotes/bids

Track data on spreadsheets

Answer emails from customers

February 2017 - March 2019

Piedmont Vending, Warehouse Associate

Pick/Pull product to go with each account daily

Clean the workspace

Lift and stack amounts up to 50 lbs.

Use iPad to enter amounts pulled for each account

Daily inventory

Overseeing 24-30 accounts daily

February 2013 - December 2018

Fiddler's Vineyard, Winery Manager

Create wine

Bottle/Manufacture wine

Inventory

Hiring helpers

Overseeing festivals/events to sell wine

Managing employees

Create Spreadsheets

Ordering supplies

May 2015 - November 2015

Insight Global, LLC, Shipping and Receiving Clerk

Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy. Deliver or route materials to departments using handtruck, conveyor, or sorting bins.

Compare shipping routes or methods to determine which have the least environmental impact.

Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or

nonconformance to specifications.

Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list. Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter. Determine shipping methods, routes, or rates for materials to be shipped.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.

Requisition and store shipping materials and supplies to maintain inventory of stock.

December 2014 - May 2015

Fleetnet America, Inc., Roadside Associate

Assisted customers/mechanics throughout breakdown process Recorded all repairs/issues

Took corrective action to assist customers

Answered inbound calls, 10-15 an hour

Navigated multiple programs while on the phone

October 2012 - April 2013

Allison Smith, Administrative Assistant

Wrote reports from dictation

Regular office duties

Created spreadsheets

Education

2002-05-18

Cheryville High School, High School in General Studies

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