ROBERT TODD, LEED AP

*** ***** ***, *************, ** 08886 ● 908-***-**** ● adjwxb@r.postjobfree.com TECHNICAL

QUALIFICATIONS

Experienced in Windows, Office, CRM, Concur, Dodge, Xactimate, Claims Workbench, Mold Remediation, Water Extraction, Project Management, and phases of residential

& commercial construction. LEED Accredited

PROFESSIONAL

EXPERIENCE

Product Claims Specialist/Tech Advisor, Michael Halebian & Co., Carlstadt, NJ June 2018-February 2021

Made contact with dealers/end users to schedule site visits, obtain photos and supporting documentation, and understand the issue(s)

Inspected job site conditions, took photos, filled out claim forms, completed inspection report, and filed claims with manufacturers/suppliers

Reviewed vendor responses, wrote settlement agreements and worked with the credit dept. and accounts payable to issue credits based on credits received.

Worked with dealers, architects, and end users to overcome technical concerns, review industry standards, and come up with realistic solutions Director of Hard Surface Solutions, Newark Flooring, Newark, NJ December 2017-June 2018

Develop new customers and new business through my existing contacts, prospecting, and referrals from GC’s, end users, etc.

Use extensive product knowledge to answer customer questions, recommend appropriate products and installation procedures.

Sell materials, order supplies, schedule deliveries, and follow up with the invoice

Institute a system to track customer interactions (CRM), expenses, and develop lists of inventory with pricing and availability

Make site visits to investigate projects & qualify the general contractors\owner reps Sales Professional, Ardex Americas, NY Metro Team

May 2016-October 2017

Used extensive industry knowledge to answer customer questions, make appropriate material recommendation and review installation procedures.

Completed job site reports and submitted special project pricing requests to procure business

Interpreted plans and specifications, recommended appropriate building materials to architects & designers, and gave AIA presentations to various firms

Maintained organized project files and customer records in CRM

Gave product demonstrations and hands-on training to installers Project Manager, CCA Floors, Alexandria, VA

June 2006-May 2016

Develop new customers and business; maintain relationships with existing clients.

Use extensive product knowledge to answer customer questions, recommend appropriate products and installation procedures.

Sell installation and materials, order supplies, schedule work, manage installation and invoicing.

Department Supervisor, The Home Depot, Ashburn, VA Nov. 2004-June 2006

Ordered materials/supplies for department and ensured inventory on-hand meets customer demand.

Used extensive product knowledge to answer customer questions, recommend appropriate merchandise and installation procedures.

Operated fork truck & lift truck.

Occasionally taught associate orientation, product knowledge classes, and "do- it-yourself” workshops.

Insured department had ample coverage throughout the week. EDUCATION

Diploma, Phillipsburg High School June 1997

Diploma - Network Technician, Chubb Institute, Parsippany, NJ February 2002

- Graduated with honors.

AWARDS &

RECOGNITION

Received 12 Home Depot Customer Service Awards

3rd Place in 2009 Sales Rankings (CCA)

Largest sale in company history – $4.5 million: Ft. Belvoir Hospital (CCA)

Largest change order in company history - $4.5 million: Fort Belvoir Hospital (CCA)

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