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Sales Retail Customer Service

Location:
Quezon City, Philippines
Salary:
25,000
Posted:
February 03, 2021

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Resume:

Russell S. Pacquiao

Pascualer Ville, San Bartolome, Novaliches, Quezon City

Mobile Number: 092*-*******

Email Address:adjwx0@r.postjobfree.com

EXPERTISE

Customer Service

Sales Management

Telesales

SAP Applications

Microsoft Office

Inventory Management

Team Management

Call Handling

Retail Merchandising

Retail Sales

CAREER ST ATEMENT

“I feel that my greatest

strengths are firstly my

ability to provide effective

line management to all

the retail staff who I am

responsible for. Secondly

my skill at improving

efficiencies of retail

trading operations to

maximize revenue,

thereby help to

ensure that all sales

targets are met. Thirdly my

real passion

for the retail industry as a

whole which allows me to

spot trends and changes

in retail operating

requirements before they

become mainstream”.

CAREER OBJECTIVE

To pursue a management career in retail, sales or customer service, and be a part of a prestigious organization where I can efficiently utilize my knowledge and skills for the benefit of the company as well as to my professional stability.

PROFILE SUMMARY

I am a creative and highly-motivated leader who has passion for retail, sales and customer service, and possesses an uncompromising commitment to quality and outstanding customer service. Concentrix Corporation – Quezon City, Philippines

TECHNICAL SUPPORT ADVISOR Oct. 2 020 – Jan. 2021

Deliver world class customer service and build customer satisfaction and loyalty. Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone. Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues. Uni Prime Beaver Steel Products Corp. – Quezon City, Philippines ASSISTANT SALES MANAGER Jan. 2 020 – Jun. 2020

Plan, organize, direct and control aspects of sales operations. Handle corporate accounts and the sales team to generate sales growth, customer satisfaction, and other sales leads. Build and maintain good working relationships with customers. Ensuring everyone adheres to company policies and procedures.

Goldtown Industrial Sales Corp. – Quezon City, Philippines STORE MANAGER Jan. 2 019 – Aug. 2019

Manage budgets. Maintain statistical and financial records. Oversee pricing and stock control. Maximize profitability and setting and meeting sales targets, including motivating staff to do so. Ensure compliance with health and safety legislation, preparing promotional materials and displays. Liaise with head office. Submit sales reports.

Home Credit Philippines – Quezon City, Philippines TELESALES SUPERVISOR Jul. 2 018 – Nov. 2018

Supervise a team of 20 telesales agents. Provide resolutions on clients concerns & escalations. Prepare shift schedules, approve overtime & leaves. Ensure sales targets & KPI's are being achieved. Ensure customer satisfaction. Perform weekly PowerPoint sales report presentations to the general manager. PERSONAL SKILLS

Deadline Led

Time Efficient

Decision Making

An Eye for Detail

Excellent Communicator

Tactful & Articulate

Problem Solving

SEMINARS ATTENDED

Person-In-Charge

Level-3 Training

Certified Merit Holder

( Highfield - Dubai

Municipality for

Compliance )

Inventory Management

World-Class Customer Service

Anti-Money Laundering Law

Stockroom Management

Gold & Diamond Appraisal

Merchandising Display

T. Choithram & Sons, LLC - Dubai, UAE

HEAD STOREKEEPER Dec. 2016 – May. 2018

T. Choithram & Sons, LLC - Dubai, UAE

CUSTOMER SERVICE SUPERVISOR Oct. 2013 – Dec. 2016

T. Choithram & Sons, LLC - Dubai, UAE

FLOOR SUPERVISOR Sep. 2011 – Oct. 2013

Farm Superstores – Dammam, Saudi Arabia

RETAIL S U P E R V I S O R Jan. 2 009 – Apr. 2011

Henry Lhuillier Corp. – Cebu City, Philippines

BRANCH MANAGER Feb. 2006 – Jan. 2009

Henry Lhuillier Corp.- Cebu City, Philippines

APPRAISER Jun. 2004 – Feb. 2006

KEY COMPETENCIES AND SKILLS

Retail Sales

• Quickly responding to customer complaints, requests and comments.

• Brand Integrity and market awareness.

• Developing customer service procedures, policies & standards.

• Driving operational, visual and customer service standards in store.

• Comprehensive knowledge of all relevant health and safety issues.

• Ability to organize & prioritize workload within the retail setting.

• Effectively maintaining stock levels and ensuring the quality of supplies.

• Always putting the customer first.

Supervisorial

• Analyzing and researching trends within the retail sector.

• Personally ambitious and achievement focused.

• Putting customers at the heart of all decisions.

• Enforcing strict rules and regulations in the workplace.

• Clearly communicating corporate information to staff.

• Strong organizational capabilities.

• Selecting, building relationships with and managing suppliers.

• Implementing marketing strategies.

Personal

• Possessing a professional, focused and understanding attitude towards customers.

• Committed to continuing education and training.

• Able to work closely with other professionals as part of a team.

• Strong influencing and communication skills.

• Ability to pick up new skills and knowledge quickly.

• Responsible attitude & willing to undertake additional professional responsibilities.

ACADEMIC QUALIFICATIONS

Cebu Institute of Technology - University 1992 - 1997 Bachelor of Science in Mechanical Engineering

University of San Jose - Recoletos 1986 - 1990

Secondary Education

REFERENCES – Available on request.



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