Sales Retail Customer Service
Resume:
Russell S. Pacquiao
Pascualer Ville, San Bartolome, Novaliches, Quezon City
Mobile Number: 092*-*******
Email Address:adjwx0@r.postjobfree.com
EXPERTISE
Customer Service
Sales Management
Telesales
SAP Applications
Microsoft Office
Inventory Management
Team Management
Call Handling
Retail Merchandising
Retail Sales
CAREER ST ATEMENT
“I feel that my greatest
strengths are firstly my
ability to provide effective
line management to all
the retail staff who I am
responsible for. Secondly
my skill at improving
efficiencies of retail
trading operations to
maximize revenue,
thereby help to
ensure that all sales
targets are met. Thirdly my
real passion
for the retail industry as a
whole which allows me to
spot trends and changes
in retail operating
requirements before they
become mainstream”.
CAREER OBJECTIVE
To pursue a management career in retail, sales or customer service, and be a part of a prestigious organization where I can efficiently utilize my knowledge and skills for the benefit of the company as well as to my professional stability.
PROFILE SUMMARY
I am a creative and highly-motivated leader who has passion for retail, sales and customer service, and possesses an uncompromising commitment to quality and outstanding customer service. Concentrix Corporation – Quezon City, Philippines
TECHNICAL SUPPORT ADVISOR Oct. 2 020 – Jan. 2021
Deliver world class customer service and build customer satisfaction and loyalty. Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone. Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues. Uni Prime Beaver Steel Products Corp. – Quezon City, Philippines ASSISTANT SALES MANAGER Jan. 2 020 – Jun. 2020
Plan, organize, direct and control aspects of sales operations. Handle corporate accounts and the sales team to generate sales growth, customer satisfaction, and other sales leads. Build and maintain good working relationships with customers. Ensuring everyone adheres to company policies and procedures.
Goldtown Industrial Sales Corp. – Quezon City, Philippines STORE MANAGER Jan. 2 019 – Aug. 2019
Manage budgets. Maintain statistical and financial records. Oversee pricing and stock control. Maximize profitability and setting and meeting sales targets, including motivating staff to do so. Ensure compliance with health and safety legislation, preparing promotional materials and displays. Liaise with head office. Submit sales reports.
Home Credit Philippines – Quezon City, Philippines TELESALES SUPERVISOR Jul. 2 018 – Nov. 2018
Supervise a team of 20 telesales agents. Provide resolutions on clients concerns & escalations. Prepare shift schedules, approve overtime & leaves. Ensure sales targets & KPI's are being achieved. Ensure customer satisfaction. Perform weekly PowerPoint sales report presentations to the general manager. PERSONAL SKILLS
Deadline Led
Time Efficient
Decision Making
An Eye for Detail
Excellent Communicator
Tactful & Articulate
Problem Solving
SEMINARS ATTENDED
Person-In-Charge
Level-3 Training
Certified Merit Holder
( Highfield - Dubai
Municipality for
Compliance )
Inventory Management
World-Class Customer Service
Anti-Money Laundering Law
Stockroom Management
Gold & Diamond Appraisal
Merchandising Display
T. Choithram & Sons, LLC - Dubai, UAE
HEAD STOREKEEPER Dec. 2016 – May. 2018
T. Choithram & Sons, LLC - Dubai, UAE
CUSTOMER SERVICE SUPERVISOR Oct. 2013 – Dec. 2016
T. Choithram & Sons, LLC - Dubai, UAE
FLOOR SUPERVISOR Sep. 2011 – Oct. 2013
Farm Superstores – Dammam, Saudi Arabia
RETAIL S U P E R V I S O R Jan. 2 009 – Apr. 2011
Henry Lhuillier Corp. – Cebu City, Philippines
BRANCH MANAGER Feb. 2006 – Jan. 2009
Henry Lhuillier Corp.- Cebu City, Philippines
APPRAISER Jun. 2004 – Feb. 2006
KEY COMPETENCIES AND SKILLS
Retail Sales
• Quickly responding to customer complaints, requests and comments.
• Brand Integrity and market awareness.
• Developing customer service procedures, policies & standards.
• Driving operational, visual and customer service standards in store.
• Comprehensive knowledge of all relevant health and safety issues.
• Ability to organize & prioritize workload within the retail setting.
• Effectively maintaining stock levels and ensuring the quality of supplies.
• Always putting the customer first.
Supervisorial
• Analyzing and researching trends within the retail sector.
• Personally ambitious and achievement focused.
• Putting customers at the heart of all decisions.
• Enforcing strict rules and regulations in the workplace.
• Clearly communicating corporate information to staff.
• Strong organizational capabilities.
• Selecting, building relationships with and managing suppliers.
• Implementing marketing strategies.
Personal
• Possessing a professional, focused and understanding attitude towards customers.
• Committed to continuing education and training.
• Able to work closely with other professionals as part of a team.
• Strong influencing and communication skills.
• Ability to pick up new skills and knowledge quickly.
• Responsible attitude & willing to undertake additional professional responsibilities.
ACADEMIC QUALIFICATIONS
Cebu Institute of Technology - University 1992 - 1997 Bachelor of Science in Mechanical Engineering
University of San Jose - Recoletos 1986 - 1990
Secondary Education
REFERENCES – Available on request.
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