Quality Engineer

James Albert Severo de Lima

Rua **, Bloco F, ap *04, Condomínio Bahia, 4ª Etapa, Residencial Eliza Miranda, Manaus-AM

** ***** ***, *******, *** kids

Phone: 92-991**-**** (personal). 92-984**-**** (for messages and second contact)

e-mail: ***************@*******.***

***************@*****.***

G r a d u a t i o n :

Pos-Graduation MBA – 2005/2006 – Superior Institute of Administration and Economy (ISAE - FGV)

MBA in Project Management.

University Degree – 1999 – Amazon Institute of Technology ( UTAM )

Electrical Technologist, Electronics.

University Degree – 2005 – Federal University of Amazonas ( UFAM )

Bachelor Administrator.

Secondary Technical School– 1991/1994 – Federal Amazon Technical School ( ETFAM )

Electronic Technician.

B a c k g r o u n d–

25 years experience on electro-electronic segment, acting on Quality and Environmental areas, Engineering, Manufacturing, Operational, Technical-Commercial and Customers Support, creating and leading multifunctional teams with high-performance, directing internal and external resources to improve and achieve the performance indicators in accordance with the defined strategy for the company, personally supporting big and important customers at Brazil and South America Market. Responsible to manage internal audits and leading factory to support 40 external audits per year from customers and technical partners. Implementation of Quality Improvement Activities, Cost Reduction and Profit Increasing, 5S implementation, Kaizen events, Continuous Improvement activities and mindset, Lean Thinking. Good posture, interpersonal relationship, skills on communication, technical background and strong negotiation expertise, as well the leadership of big and multifunctional teams. Safety Product Representant. Experience abroad: travels to attend customer periodic meetings, global meetings, international conferences, trainings, technical support at field, field test for validation and homologation of new products, and acting as quality consultor at other factories of the company to lead quality improvements due positive results achieved on Manaus factories – Chile, Argentina, Mexico, Colombia, Panama, China, Malaysia, Singapore, Indonesia, Japan.

P r o f e s s i o n a l E x p e r i e n c e–

June2016/January2019 – Panasonic Eletronica do Brasil Ltda

Quality and Environmental Manager

Main responsibilities and achievements

Responsable for managing the Quality Department, Quality and Enviromental Systems, Incoming and Outgoing Quality, Reliability Laboratory, New Products validation, Suppliers management and development, Market Support. Product Safety factory representant. All related to TV, Audio Sytems, Micro Wave Oven, and Air Conditioner factories (multi-sites).

Leading technical visits at customers sites, Factory representant during Globals Meetings and Conferences at Latin America and Asia, at the same way for overseas suppliers validation and homologation (Mexico, Colombia, Panamá, Malasya, Indonesya, Singapore, Japan).

New ISO standard recertification leader. Versions 2015.

Reduction of 56% in the Market Losses for the above mentioned products in a period of 2 years.

Stablishment of a better interaction, communications and overall sinergy among factory and commercial departments for improving details, understanding, definition of corrective and preventive actions for the factory and in-Market defects acting as link and key person.

October08/March2016 – Palladium Energy (old Tyco Electronics da Amazônia)

Quality, Environmental, Product, Manufacturing and Test Engineering Manager

Main challenges and achievements-

Homologate company and get approbation for new customers, partners and products;

Supply to automobilistic customer (Yamaha, GM) through Continental Co and start ISO TS16949 system implementation.

Form Quality and Test Engineering team from a basic structure to an adecquate and high performance team due company size increasing (from 200 to 1600 employees);

Define, stablish and achieve results all over the performance metrics;

Imlement, keep and improve Quality and Environmental Systems;

Support on EICC (Social and Environmental Responsibilty Code of Conduct) system implementation;

Reduce cost due non-quality (rejects, reworks, returns, scrap);

Define and implement field returns system and analysis.

Homologate and get company approvation to all customers and partners at technical and system side;

40 audits per year received and released with success;

Create and manage the best technical group at Manaus site;

Implement Environmental System and keep Quality System Certifications;

Reduce factory PPM level from 38000 a year to 1270 PPM s;

Reduce customer PPM level from 13400 a year to less than 200 PPM s (achieving 0 PPM s for the most important customer of the company);

Implement ESD, MSL and system periodic audits;

Implement Raw Material, Process and Reliability Laboratories at company;

Reduce cost of nonquality from U$ 478,000.00/year to less than U$ 30.000,00 a year.

Implemented Advanced Inspection Process on all main suppliers, avoiding and reducing linedowns due quality issues or other nonconformances that could be detected prior to shipping to company.

General Responsibilities-

Responsible for all quality activities related to customers, process and suppliers, managing the activities of OQC, Process Audit, IQC and Test Engineering. Responsible for monitoring and improve the performance indicators (PPM, Scrap, Customers Complaints, Customer Returns, Time to Complaints responses, Samples Approvals…), managing quality of raw material, at internal process and finished goods at customers, giving full support at customers line production and by deeply involvement of internal process engineering, manufacturing and logistics department, also keeping suppliers indicators for continuous feedback, complaints and improvement actions to be taken. Proactively participating on New Products Introduction: samples reports, PPlot, initial production and after sales, evaluation of product modifications, new suppliers and materials homologation, lines and processes certification. For the Environment and Quality Managing System acting as general coordinator (High Management Representant) giving support to the Integrated System, as well acting as Quality and Environment auditor and responsible to follow internal and external auditors during audits of ISO’s bureau’s and customers on the site. Responsible for training and coaching of quality coordinator, quality engineers, quality analysts, technicians and inspectors. Main responsible for new company certification on ISO9001 and 14001, as per all current customers of cell phone and lap tops makers, as Nokia, Motorola, LG, Sony Ericsson, Lenovo, Dell, HP, Positivo, as well for successfully driving automotive assessment based on ISO/TS (Continental).

february06/october08 – Tyco Electronics da Amazônia

Quality Supervisor

August2003/february06 – LG Philips Displays Brasil/Mexico/Korea

Quality Coordinator/Quality and Customer Service Engineer

Responsible for technical support to national and international customers ( Brazil and South America ) as well the quality related to large screen size tubes ( 29” and 34” ) produced in Manaus and coming from Mexico, Korea and Europe. Introduction and release of new products, sampling preparation coordinating, pilot series. Responsible for analysis and spread of Quality index related to tubes, deflection units and rings of purity and convergence. Acting as Quality technician’s coordinator ( 3 shifts ) that check and stay monitoring quality of outgoing products. Responsible also for updating the internal working instructions and procedures related to the Quality activities.

november 2002/august2003 – Samsung Displays Brasil

Sales Development and Costumer Service Engineer

Technical responsible in Commercial Area ( Sales Department ) by New Products Development. Interface between national and international costumers and factory for changes in the products, samples preparation, pilot series. Deeply interaction among departments involved – Engineering, Planning, Purchasing, Fiscal, Warehouse.

august 2000/november 2002 – Philips da Amazônia

Product Development Engineer

Responsible for the new products introduction (TV), acting as interface between the Global Development Center (at Singapore and China) and Brazil and Latin America. Responsible by product structure definition.Training of quality and process technicians and manufacturing engineers before and during new products introduction – characteristics, working way, features. Support, together with the GDC to solve the problems or deviations found during the fases of series pilot, production start, and mass production. Analysis and diagnosis of field problems, quality and reliability related to the project. Creation and alteration of technical specifications. Interaction with Purchasing and Planning Dept for optimizations of materials and components, by evaluating and applying alternative components.

Release of projects in Singapore and China as well field test of new products performed at south America ( Chile, Argentina, São Paulo ).

august 1999/ august 2000 – Philips da Amazônia

Electrical Engineering Analyst

Responsible for audio manufacturing process (portables, midi/mini e micro systems, Car’s, amplifiers). New products introduction and operational training, equipments and jig’s installation. Quality and Reliability problems evaluation, new supplier’s qualification.

february 1997/august 1999 – Philips da Amazônia

Quality Assurance Analyst

february 1996/ february 1997 – Philips da Amazônia

Process Quality Inspector ( Process Control )

september 1994/ february 1996– Philips da Amazônia

Product Quality Inspector

march 1994/ september 1994– Philips da Amazônia

Trainee – Quality and Engineering Departments

F u r t h e r I n f o r m a t i o n

-Fluent English, reading, writing and talking.

-Good Spanish reading and talking.

-Computers user, Programming logical, Data Organizations, MS-DOS, Windows NT, Office.

-Lotus and Notes Mail

-Quality Trainings:

- Six Sigma Blue Belt, Champion and Green Belt

- Lean Manufacturing – Toyota Manufactoring Production System

- Auditor Líder EICC, Quality and Environmental

- NBR 5426 – Sampling Plan definition

- Statistic Process Control (SPC)

- Total Quality Control (TQC)

- Quality Technics

- Mechanical inspection

- Failure modes and effects analisys (FMEA)

- Reliability of Systems and Components

- Problems Solving and Analysis Methodology – MASP

- 5S’s – The Quality Enviroment

- PDCA

Other trainings:

- Components Soldering

- Meeting Leadership

- Effective Meetings

- Presentations Technics

- Negociation Technics

- Digital TV

- Presentation and participation related to personal and professional behavior

- Quality Auditor – ISO 9001/14001, OHSAS 18000, Ethic Code.

- Coaching & Leadership

- TDR – Tear Down and Redesign. TEAL – External Training at Open Environment.

- SAP System

- 6 Sigma Green Belt ( Samsung SDI e LGPhilips )

- 6 sigma Black Belt (trained and under conclusion)

- Leadership School – Fundacao Getulio Vargas.

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