Customer Marketing

Education

The University of Toledo, ****

Major: Bachelor of Business Administration, Information Systems

Scholarships: Toledo Excel Full Ride Scholar, Partners of America Scholarship Recipient, AQS Scholarship

IT Skills: Dynamics CRM, SAP (Customer Master), Salesforce Marketing Cloud, Project Management, AGILE/SCRUM & JIRA

Professional Experience

Owens Corning, Toledo, OH May 2018 – Present

Digital Customer Journey Analyst (Customer Technologies)

This role encompasses the digital experience of our customers & how we can bridge sales & marketing gaps

Manage the customer experience from the “lead” stage to being fully setup in SAP

Active Dynamics admin & project manager, that utilizes Jira to allocate resource efforts & AGILE planning

Redesigned the SAP Cust creation process for prospect customers via an integration with Dynamics CRM

Directed multiple Dynamics rollouts for sales, treasury & CSS teams across all businesses and global regions

Design, build & introduce new Dynamics capabilities for the entire user base

Lead Wave 2A of the Paroc IFS to SAP Integration for the Customer Master track (Poland & Finland)

Manage SAP defect meetings while ensuring technical fixes are put in place ensure data correctness

Recorded 60+ hours of SAP training, while leading in person Cust Master education sessions with Paroc

Functional customer master admin responsibilities when called upon by the business

Sole admin for Salesforce Marketing Cloud for the entire organization (includes EU, AP, LATAM etc.)

Manages day to day use of SFMC while also providing input and direction for governance

Assist communication teams with launching email communications & managing contacts

Provide consulting over the direction of the landscape our platforms (Dynamics & Marketing Cloud)

Owens Corning, Toledo, OH May 2017 – 2018

IS Development Program Professional (ISDP)

Graduated from the ISDP rotational program after 3 rotations totaling 18 months

Worked for the following teams: Customer Technologies, Composites IT & Project Management

Collaborated directly with OC business partners & technical support vendors (Tata & Capgemini)

Grew valuable skills in requirement gathering, blueprinting & project lifecycle management

Lead various projects around all three operating businesses (Roofing, Insulation & Composites)

Built lasting connections that were able to be leveraged in multiple areas outside of IT

Oversaw POC to gain business insight over the value of customer interactions within OC social channels

Remotely from the US, managed & led global IT projects for our operating regions (CA, AP, LATAM, EU etc.)

Learned basic knowledge over IT Networking, Infrastructure & IT Plants/Warehouses support processes

Champion of results driven project management capabilities

Familiarity with the statement of work process & how to navigate purchase orders with vendors

Leadership Experiences

Owens Corning Diversity Recruitment Champion (2020 – 2021)

Owens Corning (AARG) African American Resource Group steering team lead

UT Joint Committee Advisory Board Member for the Toledo Excel Scholarship Program

Owner of L3gendaryArt Photography & Brand consulting

Brother of Alpha Phi Alpha Fraternity Incorporated – Epsilon Alpha (Fall 15’)

Former UT Black Student Union President & National Society of Black Engineers VP (2015-2016)

Former UT Homecoming King (2017)

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