Smita Singh

Senior Business Analyst – Finance and Payments Projects

*** ****** ********* *****, ********, ON, L7A 4H4 647-***-**** adjwpx@r.postjobfree.com

EXEPRIENCE SUMMARY

An astute Business Analyst professional with over 7 years of experience eliciting and documenting business and functional requirements for projects in Payments, Finance and Customer Servicing Industry.

Experienced in automation and robotic tools such as Blue Prism, UI Path, Automation Anywhere.

Excellent coordination and communication skills and has ability to translate complex business requirements into technical documents in details.

Strong experience in creating artefacts like Initial Process Analysis (IPA), Process Definition Document (PDD), Functional Requirement Questionnaire (FRQ), Operational Impact Document (OID) for RPA projects and BRD, FRD, User Stories, use cases workflow diagrams and System Requirement Specification (SRS) for non-RPA projects.

Experienced in running workshops with client SMEs to understand the end to end process while identifying any automation blockers and the feasibility of process for automation.

Possess the ability to understand the risks, assumptions, and dependencies associated with business processes.

Working knowledge of SAS and SQL query language.

Knowledge of Lean Six Sigma and SDLC methodologies like Waterfall, Iterative, Agile, and Hybrid.

Skills & Competencies

Analytical Skills: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem

Communicate Effectively: Excellent presentation and business writing skills to technical and non-technical audiences of various levels in the organization

Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations

Lead and influence: Positively influence others to achieve results in the best interest of the organization and drive cross functional collaboration

Areas of Expertise

Business & Systems Analysis

Conflict Management

UAT

Gap Analysis

Stakeholder Management

SDLC Management

Testing

Project Management

Risk Analysis

Business Process Re-engineering

Data Analysis

Payment Processing

Change Management

Data Management

AML

Requirement Elicitation

Data Governance

Payment Automation

Work Experience

Senior Business Analyst, AML Project May 2018 to Aug 2019

TD Bank, Toronto, Canada

Led business, system and functional requirements gathering sessions by doing feasibility analysis, JAD sessions, user interviews, stakeholder and product owner meetings

Leveraged analytical skills to measure project impact and report to stakeholders

Created the business requirement document/ process requirement document, use case, data flow modelling, mock-ups and requirement traceability matrix

Acted as lead tester (SIT, PAT and UAT) executed test cases

Presented progress update and results to senior management at TD

Identified process gaps for automation and recommended alternate mitigation approaches

RPA Project – GAML US (Anti Money Laundering)

Project Details: The project was done to automate AML reporting to OFAC/FINTRAC agencies for suspicious transactions from 9 different financial products/applications.

It reduced the cycle time of the cases by 60% and the bank AML penalty fees.

Technology Used - SQL, C#, Power BI, FileNet, SAS, Blue Prism

RPA Project - Phone Channel

Project Details: The purpose of project was to automate daily scheduling process of call centre agents by removing manual intervention in agent scheduling across different applications.

This reduced the cycle time of scheduling by 90%

Technology Used - SQL, Power BI, VBA, Blue Prism

Business Analyst May 2014 to March 2018

Capital One, Toronto, Canada

RPA Project - Reject Payment Processing

Led business, system and functional requirements gathering sessions by doing feasibility analysis, JAD sessions, user interviews, stakeholder and product owner meetings

Created the Business requirement document/ process requirement document, use case, data flow modelling, mock-ups and requirement traceability matrix

Translated business and data requirements to functional requirements.

Worked on business functional modelling and process mapping

Identified business stakeholders and subject matter experts in order to understand and document their equirements.

Worked on best practices and consistent business analysis practice within the organization

Project Details: The project was to reduce the manual intervention in Capital One’s payment processing system by using RPA. This system was used to process >1M payments every day. This reduced the cycle time by 80% and SLA from 5 days to 1 day resulting in better customer experience.

Technology Used - SQL, Tableau, Power BI, SAS,, Mainframe (TSYS), AWS

Project name - Agent Feedback Loop tool

Project Details: The project provided the frontline call centre agents a call performance system to monitor performance and helped business to make informed decisions and track SLA based on calls received

Technology Used - SQL, Tableau, Blue Prism, Mainframe (TSYS), AWS

Project Name - Pre-Authorized Debit

Project Details: The project enabled Capital One credit card Costco client to set pre-authorized payments for their credit cards

Technology Used - SQL, JAVA, SAS, Blue Prism, Mainframe, AWS

Business Analyst July 2011 to May 2013

The Lalit, Delhi, India

Project Name - HRSS Integration

Project Details: The project was done to integrate existing payroll system with HRSS. This enabled the HR team to enhance the tracking of employee leaves and payroll records

Project name - Call monitoring system

Project Details: The project created a web-based solution for call monitoring and assigning them to respective team. This also enabled management to track SLA of these requests

Detailed Experience

Participated in Sprint Planning meetings to provide Agile Practitioner with sprint planning session, Product Backlogs, Sprint Backlogs, Stories grooming, daily stand up meetings for successful sprint cycles

Collected business, system and functional requirements for all projects by conducting meetings with business users, stakeholders, subject matter experts (SMEs) and product owners.

Documented business, functional and non-functional requirements

Prepared and shared daily status report tracking project performance and clearly outlined roles and responsibilities within the team

Created data flow diagrams, business process flow diagrams use cases and user story for better understanding of the business needs using MS Visio

Assisted in designed prototype/wire frames model using Balsamic for requirement visualization

Involved in change management plan for complex systems with multiple stakeholders and taking sign off for the projects

Bridged the gap between IT and business teams, ensuring common understanding and IT/Business alignment of both functional and non-functional requirements (quality attributes, scalability, interfaces, constraints, helped in development of test plan, design document and user manual

Supported (BAT)/(UAT) user acceptance testing processes to ensure that product requirements are fully satisfied; ensured issues are identified, tracked, reported and resolved within the defined timeframe

Created and maintained various documents including Solution Documents & Detailed Design Documents after identifying cross-team dependencies

Education

CBAP-In progress

SAS certification – Sheridan College, Toronto, 2017

Bachelor of Science

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