Restaurant Front of House
Resume:
MONICA RHOADES
The Villages, FL 32162
adjwok@r.postjobfree.com
SUMMARY
Good communication skills both oral and written, strives to provide excellent customer service while promoting team work. Ability to deal with high-pressure situations in assisting customers. Flexibility in working irregular work schedule. Effectively trained employees on proper customer service and sales. Managed time to meet deadlines in completing assigned projects. Worked cooperatively as a team member. Presented pleasant attitude when dealing with others. SKILLS
Management and leadership experience
Flexible Schedule Availability
Service oriented team player
Strong client interaction skills
Various POS System
Honest and Trustworthy
Works well as part of team
Able to work in continuous-standing position for four or more hours
Neat and clean in appearance
EDUCATION
Sullivan University, Louisville, KY
Bachelor of Science Hospitality Management (GPA 3.26) December 2009 Sullivan University, Louisville KY
Associate of Science Degree in Hotel and Restaurant Management December 2007 WORK EXPERIENCE
Wicked Cantina November 2016 – April 2017
Restaurant Manager
Manage restaurant operations for $30K weekly volume restaurant with average 2500 – 3500 guests per week. Guest counts consistently increasing.
Direct efficient guest flow through participative shift management, scheduling a full working staff of up to 30 crew members for FOH and BOH employees.
Participated in staff recruitment and performance evaluations.
Outstanding communication skills, both with guest and staff; resolve problems quickly and equitably to ensure happy customer and happy employees.
Weekly inventory
Developed training materials
Improved POS system
Primary closing manager
Flippers Pizzeria, The Villages, FL July 2016 – November 2016 Server/Salad/Sandwich Prep Line
Olive Garden, The Villages, FL April 2016 – July 2016 Server/Bartender
Margarita Republic, The Villages, FL November 2015 – February 2016 Manager
Manage FOH restaurant/bar operations
Ensured guest satisfaction
Ann Marie’s Bacon Bar, Louisville, KY January 2015 – March 2015 Bartender/Server
MONICA RHOADES
1428 Figueroa St
The Villages, FL 32162
adjwok@r.postjobfree.com
The Pizza Place, Louisville, KY May 2014 – January 2015 Server
BJ’s Restaurant and Brewhouse, Louisville, KY Sep 2013 – Dec 2013 Server
City Café, Chattanooga, TN May 2012 – Apr 2013
Server and Fill In Manager
Hair of the Dog Pub, Chattanooga TN Aug 2012 – Feb 2013 FOH Manager
Manage FOH restaurant/pub operations
Implemented suggestive selling techniques
Participated in staff recruitment and performance evaluations.
Promoted contests for staff to encourage “Perfect Ticket” Darden (Olive Garden & Longhorn Steakhouse)
Louisville KY, Clarksville IN, Dalton GA, Chattanooga TN Dec 2008 – May 2012
Manage restaurant operations for $50K weekly volume restaurant with average 2500 – 3500 guests per week. Guest counts consistently increasing.
Direct efficient guest flow through participative shift management, scheduling a full working staff of up to 50 crew members for FOH and BOH employees.
Outstanding communication skills, both with guest and staff; resolve problems quickly and equitably to ensure happy customer and happy employees.
Rotated through FOH and BOH responsibilities; however was the main closer responsible for nightly and monthly inventory
Assigned as Green Team Captain; team responsible for making recommendations for green initiatives.
As Bar Manager, recognize as lowest bar cost in region.
Oversee employee relations encompassing staff recruitment, training, and performance evaluations.
Motivate employees to perform to their maximum potential.
Server/Safety Committee Member (Olive Garden)
Tony Roma’s, Louisville KY Apr 2008 – Oct 2008
Assistant Manager
Manage front of house restaurant operations for $35 – $50K weekly volume restaurant.
Prepare schedule for both FOH consisting of approximately 35 employees
Directed general FOH restaurant operations, monitoring food quality and staffing requirements to ensure positive dining experience for every guest.
Assisted with new store opening and training.
Old Chicago, Evansville IN & Louisville KY Apr 2005 – Jul 2007 Trainer/New Store Opener /Server/Cocktail Server
Assisted in the training of new employees
Trained new employees for new store opening
Participated in two new openings
Prepared schedule for servers
Helped out as needed by bussing, hosting, expediting orders and assisting managers with customer relations Oak Meadow Golf Club, Evansville IN Mar 2005 – May 2006 Bartender/Server/Banquet Server
Elk’s Lodge, Rochester MN May 2003 - Jan 2005
Bartender/Cocktail Server/Banquet Server
State certified to sell pull tabs
MONICA RHOADES
1428 Figueroa St
The Villages, FL 32162
adjwok@r.postjobfree.com
Kathy’s Pub, Rochester MN Oct 2003 – Sep 2004
Server
Michael’s Restaurant/Pappageorge Taverna, Rochester MN Mar 2002 – Sep 2003 Trainer/Bartender/Server
Assisted in the training of new employees
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