John Greaves

*** ********** **, ** *****, FL ****9

adjwoa@r.postjobfree.com

904-***-****

Executive Summary

Accomplished leader of Enterprise Digital Solutions and Technology that has been providing strategic and tactical leadership experience for more than 20 years. I have been the business and technology leader for solution Design, Implementation, and Operational Support projects at GE Power, Cargill, Allegis Group, Compass Group NA, & Coca-Cola. In these roles I have defined, delivered and executed on enterprise-wide (SAP and Non-SAP) solution strategies and associated functional, technical, and integration 'roadmaps'. I have led the architect, transformational design, implementation, and operations of ERPs, Cloud (AWS Cloud Practitioner Certification), Data (Master & Big Data), CRM, and Analytics services. These solutions have been within manufacturing, healthcare, aerospace, financials, and Staffing/Field/Professional Services organizations. I have achieved success by building consciences with the Business Stakeholders, being the trusted advisor and collaboratively determining the business needs, priorities, and success factors. I enjoy building strong and productive relationships with all business leaders, acting as a partner and making IT a business enabler. The results I have achieved are thru proactively working with business partners, creating solutions that deliver quality results, standardizing service deliver methodology and processes, and mentoring the teams. I am a positive role model and mentor, that provide leadership coaching and problem solving.

Professional Experience

LJG Solutions LLC June 2014 to Present

GE Power, Compass Group, Cargill, Allegis Group, Coca-Cola, & Wal-Mart

Head of Enterprise Business & Technology Solution Architect

Working with the stakeholders on creating key solutions that are optimizing full lifecycle processes, technology, and people standards. Working across the end to end business operations to define, guide, and support the initiates. I have collaboratively established the overall IT strategy and direction and been responsible for the execute large, complex international projects. I am responsible for all vendor management, product evaluation, strategic platform planning, and IT infrastructure as well as making data and information easily accessible throughout the organization, protecting proprietary company data and achieving cost-effective IT operations. Leading all facets of the solution lifecycle including sales, offerings, marketing, customer interfacing, implementation, and long-term support. I have led the strategic and tactical product offering initiatives. Extensive experience with SAP, Oracle, Microsoft, SuccessFactors, Salesforce.com, Workday, ServiceNow, and other SaaS/PaaS solutions and products.

•Lead Projects

oBusiness Solution Architecture (CRM, PP, SD, FICO, Data Hub/Services)

Strategic Roadmap, Architect, Configure, and Build

Data Lake, Analytics Cloud, Data Hub

Business Process Modernization and Business Operations

Introduce Workforce Automation BOTs; 24hr Digital Worker for operations & finance

Company standards, personnel management, first call resolutions

oEnterprise Integration Architecture (SAP, Oracle, Microsoft)

Utilizing TOGAF standards consolidate distributed enterprise and desktop systems & processes

Script reviews for JAVA, HTML, VB, XML and SQL Script

Modernize Technology Operational Support Processes and Customer Support

Implement Technology Partnerships Governance programs

oTransformation & Operations Architecture

RFP Response with Methodology & Pricing; written and oral

Proof of Concept; Cloud Strategy, Communication Systems, HCM, CRM, & CMS

Vendor Management, Stakeholder Relationship, Business Case, Staffing Model

Project Plan for Implementation, Cutover, and Operations

First call resolution, time management, business operations

•Responsible for managing the development of business process related transformation solutions

•Define business requirements & needs, determine strategy and develop plan/proposal for tracking and measuring

•Work with the internal business development team to continue to secure and grow the Digital Experience book of business and create new offerings

•Define and execute the Enterprise IT Cloud Strategy including hybrid, multi-cloud, and international capabilities.

•Manage and lead all aspects of the development and delivery of Software Factory solutions into the business.

•Define key technologies aligned to business area and program strategic value.

•Cultivate relationships and partnerships with key customers to collaborate on Security and Software Factory initiatives

•Ensure alignment of strategic priorities with digital capabilities, and initiating customer-oriented projects to ensure that the customer remains at the center of the digital transformation in order to meet 5 customer expectations (instant availability of information, access across all channels, personalized service, control over process, information to support decision making)

•Set, track and measure influence of digitization on current or new processes to ensure impact. This would include setting digital investment KPI’s and connecting investments to outcomes ensuring a positive digital transformation.

•Drive the digital project portfolio and take ownership of centralized monitoring to ensure cross-functional implementation and integration.

•Responsible for managing the development of business process related transformation solutions

•Define business requirements & needs, determine strategy and develop plan/proposal for tracking and measuring

IBM September 2007 to June 2014

Associate Partner – Global SAP Competency Center

Lead multiple RFP and Delivery programs and operational teams that were responsible for solutioning, designing, building, and supporting business solutions, and services. I led the development of ERP Global operational delivery teams, establishing best practices, processes, organizational structures, and metrics. I worked to created Operational Excellence by standardizing SLA & KPIs, organizing release, change, customer satisfaction, and defect management, and working with Key Stakeholders to review the performance metrics, monthly operational reports, and operational roadmaps

•Proven long term sales Subject Matter Expertise (SME) experience and knowledge for customers, with hands-on architecting, innovative, strategy, and supporting for the transitions from implementation standardization to operational support efforts.

•Build and maintain a global tool to provide a holistic view of the S4/HANA integration and future integration and transformation initiatives.

•Ownership of this tool (and future tools) for the integration and future enterprise transformation activities.

•Knowledge of managed care markets and organizational readiness to prepare for value-based care

•Excellent analytical skills and the ability to develop and evaluate strategic business cases and financial models

•Ability to manage 4-6 simultaneous engagements within the practice

Convergys September 2006 to September 2007

Sr Director HCM SaaS Transformation

Lead and coach a team of professionals (technology and functional) through the contract completion, project preparation, design, and implementation of a Global Information Technology HR BPO (Business Process Outsourcing) for Johnson & Johnson. He accomplished:

•Planned and directed the strategic direction planning, design, customer satisfaction, knowledge of offerings, and architecting all Global SAP HR BPO Services, which included providing direction to 110+ solution architects, developers, and project managers.

•Responsible for leading ETO (enterprise transformation office) Data Analytics and Reporting: reporting generated from the master plan as well as analytics from various transformation initiatives and the program (measure baseline and success).

•Creation and maintenance of milestone progress reporting

Computer Science Corporation (CSC) July 2001 to September 2006

Partner, SAP Practice Leader

Lead, coach, and mentor a team of over 75 consultants, SAP ERP Program Office; technology teams supporting Aerospace & Defense, Pharmaceutical, Healthcare, Hospitality, and Public Sector clients to include the US Army Logistics Organization, NRO, Postal Services, and the IRS. His accomplishments include:

•Accountability for supporting the hardware and software of R/3, BW, BW-SEM, APO, APO Live Cache, CRM, Data Warehouse, Reporting, PeopleSoft, Microsoft Dynamics, EP, Innovation, and NetWeaver products.

•Managed large and complex federal government technology projects utilizing 40 plus SAP ERP professionals across all phases of the projects; focusing hands-on delivery of a quality solution by working closely and providing a positive liaison with the client management to drive the integrity.

•Lead the evaluation, design and implementation of technology, administration, and presentation of automation solutions including budget and project management oversight

The Coca-Cola Company May 1997 to July 2001

SAP Architect

Lead teams during the global implementation of the SAP business processes, hardware and software solutions. The cross-industry information technology solutions included distribution, supply chain, inventory control, logistics, and customer service:

•Lead the building of a manufacturing facility in Drogheda, Ireland

•Reviewed and recommended all strategic direction of business and information architecture Ensure the ability of maintaining the integrity of systems, provide for the necessary performance without the

•Lead the evaluation, design, and operational support services for the facility

•Lead the evaluation, design and implementation of technology and automation solution expenses including budget and project management oversight

Education

Elon College

Bachelor of Science (Computer Science)

Training & Skills

AWS Cloud Practitioner Certification

IBM Executive Leadership Training; master’s degree equivalent

CSC Executive Leadership Training master’s degree equivalent

TOGAF, ITIL

SAP S4/HANA, Enterprise Architect, Data Services, Cloud Services

Technology experience, for example: JAVA, HTML, VB Script, SQL Script, SAP, Oracle, NetSuite, SalesForce, FinancialForce, FileNet, UltiPro, Workday, SuccessFactors, SQL DBA, AWS, Rackspace, Azure, Cisco, Advanced Cloud Performance, SAP Analytics Cloud, SAP Data Hub, Digital Transformation, Architect, Technical, Chief, Java, J2EE, Cloud, Enterprise, Messaging, AWS, Container, Devops, Docker, Kubernetes, Continuous, Integration, Delivery, Mesos, Kafka, JMS, RabbitMQ, Kinesis, Frameworks, Programming, Implementation, Delivery, Global, Transformation, Consultative capability, Analytical Proactive Solutions, BPS/BPO business experience, Customer service orientation, and Emerging technology – AI, Big Data, Machine Learning, & analytics

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