Kathleen Vale

adjwny@r.postjobfree.com 774-***-****

*** ******* ******., *******, ** 02134

Education

Bryant University, College of Business; September 2008- May 2012 Bachelor of Science in Business Administration, Marketing Concentration Minor in Sociology & Service Learning

University of New South Wales, School of Marketing; July 2010- December 2010 Sydney, NSW, Australia

Work Experience

Wayfair; Boston, MA June 2019- December

2020

Associate, Community Experience/Community Celebrate

● Oversaw building systems, life safety, and employee amenities at our Boylston & Copley offices. Helped implement the Phased return approach to our offices during the Covid crisis.

● Helped direct the vision and customer experience strategy for 10,000+ internal customers nationwide. Managed key vendor relationships against associated SLAs and KPIs.

● Operations Strategy: Improved operational efficiency by process-mapping workflow activities and establishing new operating procedures; implemented a workplace management system to augment operational controls

● Team leadership: proactively sought opportunities to mentor staff, in service of performance development

● Assisted in planning & implementing our holiday party and company events- including the payments of services, contracts with service vendors, and gathering employee preferences used to facilitate the employee-centered celebrations.

Cradles to Crayons; Brighton, MA December 2018- June 2019 Group Volunteer Leader

● Oversee many of the 30,000 volunteers each year through engaging within our “Giving Factory”.

● Provide high quality orientation and wrap-up presentations for volunteers during normal business hours as well as special events.

● Coordinate groups of all ages and abilities- running stations with up to 30 volunteers at a time.

● Collaborate with the Volunteer Engagement Team to meet annual Kidpack goals, as well as fundraising goals.

Odysseys Unlimited; Newton, MA October 2012- June 2018 Coordinator, Overseas Staffing & Quality Assurance December 2014- June 2018

● Multitask projects which provide support to Overseas Staffing Supervisors, Product Development Managers, and Tour Directors

● Develop Letters of Agreement and negotiate per diems with International Tour Directors

● Coordinate with the Finance department to ensure Tour Banks are following company policies and procedures. Reconcile all post-tour tour bank finances, and submit to the designated tour accountant in Finance.

● Developed a more efficient supply shipment mailing process, allowing for optimal time & cost saving strategies. In turn, saving the company over several thousand dollars/ year in shipping.

● Coordinate with the Marketing department to ensure all Tour Directors are represented via the Odysseys website, as well as highlighted in our social media outlets. This includes writing biographical overviews and formatting photos.

● Certified as a Travel Agent; assist Tour Directors with placement flights and pre/post tour accommodations.

● Assist with the interview and on-boarding processes, including: scheduling international skype meetings, obtaining all new hire documents and organizing with respective departments. Travel Counselor, Customer Service October 2012- December 2014

● Created reservations for clients, assisting with all travel needs and inquiries

● Resolved customer quandaries in a timely manner, including airfare, hotel arrangements, and health analysis

● Prepared departmental reports such as waitlist tracking, and status cancelled spreadsheets West Suburban YMCA; Newton, MA August 2016- Nov 2018 Member Services Representative; Fitness Staff; Youth Coach Assistant August 2016- Nov 2018

● Serving client needs, requests, and dilemmas with effective customer service skills

● Assist fitness staff with floor monitoring and client questions.

● Assistant coach for the youth track & field program Skills/Qualifications

● Marathon Runner: Boston Marathon 2017, Berlin Marathon Sep 2018

● Computer Program skills:Microsoft Outlook, Salesforce, Microsoft Word, Microsoft Excel, Lotus Notes, Access Database, Microsoft Powerpoint, Adobe Photoshop