MARION GREEN, PMP, ITIL V*

** ****** *****

Toronto, Ontario, M6G 3S6

Telephone: 416-***-****

E-Mail: adjwmc@r.postjobfree.com

ROLES/SKILLS SUMMARY

Doc Mgmt/Technical Writing ITIL/Process Improvement

People Manager Project Management

Risk Management Business Analysis

Skills Detail

People and Resource Management, Technical Writer, Trainer, Operational Documentation Management, Infrastructure Support, Process Improvement, Performance Management and Individual Development Plans for staff members, Project Management, Vendor Management and Oversight, Stakeholder collaboration, Patch Management,Incident Management, Disaster Recovery Planning, Standards Development and Governance, Project Co-ordination, Change, Incident, Release Management, Senior Support and Systems Analyst, Business Analysis, System Admin, Programmer/Analyst, Quality Assurance, Risk Management, Business Impact Analysis for Business Continuity.

Certifications and Designations

Project Management Professional (PMP)

Information Technology Infrastructure Library V3 (ITIL),

National Coaching Certification Program (NCCP) Level 1

CPR and Standard First Aid Certificate

EMPLOYMENT EXPERIENCE

eHealth Ontario 777 Bay Street Toronto, Ontario

Technical Supervisor, Infrastructure Service Delivery

January 2016-August 2019

Automation Initiative Supervisor – February 2018 to August 2019

-Ensuring that automation software tools adhered to UX specifications

-Responsible for coordinating and implementing automation software suite for 7/24 Technical Operations Centre Application Monitoring

-Facilitating cross-team implementation with business partners

Patch Management Supervisor – November 2017 to February 2018

-Ensuring that status reporting, dashboards, and all communications were clear, concise and fit for purpose.

-Ensuring emergency patching is completed within recommended timelines

Transition Manager for DXC/TBS Data Centres initiatives to provide raised floor services to eHealth Ontario from the former HP (Hewlett-Packard). – July 2017 to May 2018.

-Creation of processes, procedures and tools to facilitate technical transition

-Roadshows and socialization of business partners

Process and Role Transformation - to onboard and establish the lifecycle for new Technical Delivery Team roles.

-Establishment of processes, service definition and Work Breakdown Structure (WBS) package for Technical Delivery Service roles

Special Security Task Force Member for ConnectingOntario project - Security Assessment Process Improvements Initiative

-Creation of Security information, training and signoff package for clinicians

-Training of clinicians

Interim Manager, Infrastructure Deployment Support, Enterprise Infrastructure

Data Centre Services - Operations July 2014-December 2015

Manage/Supervise a team that provides Technical service leadership for operations service transition, Business Analysis, Risk Management, Managed infrastructure deployment services (DSS) that planned and coordinated implementation for software releases, disaster recovery exercises and patching. The team supports all eHealth Ontario services. Initiatives completed include:

Documentation Management

Risk Management

Patch Management process lead/Governance Chair

Disaster Recovery exercise planning

Deployment Support Services (DSS) for all services

Operations department process development, standards, guidelines and procedures definitions and documentation

Develop Business Continuity Assessments for Infrastructure Services according to Business Continuity Plan (BCP) standards

Participate in Architecture Standards committees: Governance Re-engineering, Release Management improvements,

Technical Supervisor, Infrastructure Deployment Support, Enterprise Infrastructure, Data Centre Services – Operations June 2011-July 2014

Operations Service transition, Business Analysis, Risk Management & ITIL deliverables for all eHealth Ontario services including:

development and execution of training plans, transition checklists, documentation templates, skills matrix, resource forecasting, OLA/SMA/SOW reviews. Supervising Technical Staff, Business Analysts, Deployment Release Analysts, and Technical Writers. Supervising teams of 8+ to ensure that tasks and activities are tracked and completed, project demands are met, resolving scheduling/resourcing conflicts, managing incident, problem and change according to ITIL and e-Health standards; Escalation point for projects, disaster recovery and business continuity planning. Project/Release Deployments for OLIS, Cornerstone and GDC migration, Project support for OLIS, EMPI, ISCIS, IPHIS, OIM, ONEMAIL, CR/PR/UR, OHISS, Initiatives. Process and infrastructure improvements. Member of CAB (Change Advisory Board), PAB (Problem Advisory Board); Acting Manager as required.

Technical Supervisor, Systems Services, Data Centre Services

MidRange Support, Data Centre Services

Database Management, Data Centre Services

Feb 2008-June 2011

Resource management, supervising a team of 17+ to ensure that tasks and projects are tracked and completed, day to day operations demands are met, resolving scheduling/resourcing conflicts, managing incident, problem and change according to ITIL and e-Health standards; escalation point for projects, day to day operations,, disaster recovery and business continuity planning. Third-party Vendor Governance (Allstream/PWC), Project/Release Deployments for OLIS, Project support for OLIS, EMPI, ISCIS, IPHIS, OIM, ONEMAIL, CR/PR/UR, OHISS Initiatives. Supporting and participating in process and infrastructure improvements. Member of CAB (Change Advisory Board), PAB (Problem Advisory Board); Acting Manager as required.

SMART SYSTEMS FOR HEALTH AGENCY 415 Yonge Street Toronto, ON

TIER3 Technical Specialist

Infrastructure Services Engineering Team Oct 2006 – Feb 2008

Resource management and technical co-ordination for projects, changes, problems and incidents. Acting manager as required, creation of business cases and briefing notes as required. Moving forward activities for OLIS, CMS-ASP Phase 3 and Chatham-Kent Migration, DPV, E-Referral, EMPI, TIDCT, OMD Preferred, SFT, Autism ReportMart, SCORE Initiatives (Password Splitting, NETIQ/Tripwire Upgrades, PCM,OMT), OIM, IAM, LMS, ONEMail, OTN, HNS, Portal Upgrade, Remedy Upgrades. Planning, impact assessment and co-ordination of large scale corporate changes affecting multiple clients or all SSHA clients. Contribution to improving SSHA process and procedures for decommissioning of servers and services, impact assessments, and project activities. Member of CAB (Change Advisory Board) and PAB (Problem Advisory Board), DLC Review Participation in infrastructure improvements such as SQL Cluster Upgrades, Backup Upgrades, MNS Cluster Conversion, NAS-Head Implementation.

MINISTRY OF CHILREN, YOUTH & COMMUNITY SERVICES

5255 Yonge Street, Toronto, ON

System/Business Consultant - Change/Incident Management

Business process analysis to improve the incident, change/service request, problem management processes of the Application Maintenance Support (AMS) team, according to ITIL standards.

SMART SYSTEMS FOR HEALTH AGENCY 415 Yonge Street Toronto, ON

Operations Project Management Liaison / Consultant

Provided consulting services designed to assist enterprise in moving projects forward within Operations that originate from the Project Management offices.

iServ – Management Board Secretariat Gov’t of Ontario

155 University Avenue, Toronto, Ontario

Team Lead Project Management

Middleware Support Processing Operations / Consultant

Co-ordination and resourcing of all activities related to the day to day operations and projects for the Enterprise Directory and Messaging Services

iServ – Management Board Secretariat Gov’t of Ontario

155 University Avenue, Toronto, Ontario

Senior Support Analyst

Data Quality – EDMS Hosting Services / Consultant

Technical Writing and update of support documentation as required. Technical Support Role : data quality/Quality Assurance of Electronic Directory System residing in a web environment.

Software/System Tools

Oracle, MS-Windows, Microsoft Project, Microsoft Office Suite, Exchange/Outlook, Active Directory, X.500, PKI, DNS, CVS, HTML, Internet Tools, Microsoft Access, Microsoft IIS Web Server, OSU Web Server, Apache Web Server, Web Trends Web Server Statistical Package, Remedy, Crystal Reports, SharePoint, Microsoft Office Suite including Visio and Project, Selenium, Java, Java-script, SQL Databases, IBM

System Experience

Windows, Linux, Sun OS Unix, OpenVMS, Apple OS, Alpha Unix, OLTP DBMS, Microsoft Exchange, Active Directory, Siemens Metahub/DIRX, SMTP, Anti-Virus, Anti-Spam, Dev-Ops

Programming

SQL, SQLPlus, Oracle P/L, Perl, Unix shell scripting, Visual Basic, Vbscript, Windows Scripting Host, FORTRAN, BASIC, C, PASCAL, COBOL, PL/1, IBM JCL, VMS DCL scripting, ASSEMBLER, RDB/ACMS/SQL/DBMS

Other

Fire Warden eHealth Ontario

OTHER ACTIVITIES

Instructor

Taoist Tai Chi Society September 2018 – Present (except during covid-19 sheltering-in-place)

Instructor September 2006 – December 2010

Chinchaku Karate

Instructor September 2006 – June 2008

BJCC karate program. Instructor for KUMA Karate, Instructor for Chinchaku Karate.

Competitor September 2006 – June 2008

Provincial, national and international karate competitions.

Instructor

Japan Martial Arts Centre. Karate instructor for children and adults enrolled in club. Children’s coach for provincial tournaments. Tournament Assistant Director.

Reader

Ontario Audio Library Services. Voice recording of audio textbooks for visually impaired post-secondary school students.

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