Office Assistant Administrative

Luisza M. Susing

Customer Service and Office Assistant with more than three years and nine months

in helping business progress. Involved in operational and administrative management activities, organizational, technical, recommending, and executing. Passionate about delivering growth and sustainability to business and efficiency of office work. Warm and cheerful personality, known for successfully monitoring.

Contact Details: email: adjwh0@r.postjobfree.com Phone Number: #058******* E M P L O Y M E N T H I S T O R Y

CUSTOMER SERVICE/THERAPIST

January 2019- January 2021

House of Enspa

Provide help to the client promote self enhancement with an excellent service in every client

Following standard procedure during treatment (beauty and nail care service)

Attend monthly briefing for newly promotional sales system to apply it in actual

Daily update of sales and retail service to track target performance

Share product knowledge by educating colleagues and clients RECEPTIONIST

January 2018- January 2019

Vitton & Woodland Beach Resorts

Welcomed clients, guests, and employees and made sure they are comfortable

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Book and confirm appointments via phone and email

Process transactions (cash and credit cards) and issue receipts

Offer beverages and chat with clients who are in the waiting area

Inform clients about new services and discount

Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

Update client records with contact and billing details, appointments and services offered

Maintain a tidy reception area

Order business cards, brochures and stationery as needed ADMINISTRATIVE ASSISTANT

May 2017- December 2017

PSWDO Government of Albay, Legazpi City

Answering and directing phone calls to relevant staff

Scheduling meetings and appointments

Taking notes and minutes in meetings

Ordering and taking stock of office supplies

Preparing documents for meetings and business trips

Processing and directing mail and incoming packages or deliveries

Greeting and directing visitors and new staff to the organization

Writing and issuing emails to teams and departments on behalf of teams or senior staff

Researching and booking travel arrangements for staff members

Updating data entry profile of resident

Assisting external community program with regards to the advocacy of organization

S K I L L S

Customer Service Active Listening

Leadership Time Management

Flexible Detailed Oriented

Microsoft Office Organizational

TRAININGS

KICK-OFF 2018 REAL ESTATE BUSINESS

SEMINAR

Victoria Station, South Triangle QC

January 2018

ACCOMPLISHED

OFFICE SYSTEM APPLICATION COURSE

IT Center, Ligao City, Albay

September 2016

GE DCAR WORKSHOP 2019

Luxe Hotel, Cagayan De Oro

July 2019

E D U C A T I O N

Bachelor of Arts In Economics

Ligao Community College, Philippines

2013-2017

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