Office Assistant

Location:

Nairobi, Nairobi County, Kenya

Salary:

40000

Posted:

February 03, 2021

Contact this candidate

Resume:

KAREN WANJIKU MUTHONI

P.O BOX ***-*****, Uhuru Gardens

Tel: +254-***-***-***

Email: adjwfm@r.postjobfree.com

CAREER PROFILE SUMMARY

I am a dynamic Operations professional with experience in the day to day running of accounts coupled with handling administrative support. Moreover, I am a diligent worker, a team player and a fluent communicator with the ability to fit into any multi-cultural environment. Some of my career highlights include; handling accounting opening, keying in all customer data in the system, reviewing and processing new loans loan draws, ensuring procedures and requirements are followed, balancing the department general ledgers and related accounts, providing administrative assistance to staff in the office, coordinating appointments, meetings and business travel, scheduling conference rooms, creating and maintaining the database, processing incoming and outgoing correspondence and maintaining files and records. Additionally, I can assist in handling various roles and ensuring all my tasks are completed on time. I am looking to secure a challenging position that will seek to exploit my working expertise as I, in turn, contribute to bringing in more revenue for the company.

EDUCATION BACKGROUND

Bachelor’s in Business Administration- Kenyatta University; 2012 to 2015.

Kenya Certificate of Secondary Education- St Bakita Secondary School; 2008 to 2012.

PROFESSIONAL COURSES

Certified Public Accountant(CPA)- KASNEB; November 2019 to Date.

Certificate in Computer Applications - Annex Computer College; November 2011 to January 2012.

KEY SKILLS AND COMPETENCIES ACQUIRED

Operations Management: Experienced in improving operational system processes and best practices within the company to guarantee the company’s well-being and ensuring the smooth running of the day-to-day business.

Account Management: Competent in maintaining the company's existing relationships with a client or group of clients, so that they will continue using the company for business.

Accounting: Skilled in handling general accounting principles such as reconciliations, petty cash management, general ledgers, balancing of accounts, handling invoices and profit and loss, managing the fixed assets register; among other accounting principles.

Administration: Experienced in handling administrative functions for example handling emails and telephone calls, planning meetings and schedules, ensuring the smooth running of office operations and ensuring that office equipment is well maintained or handled, interacting with clients, ensuring the proper filing of office documents and scheduling appointments.

Relationship Management: Competent in working with clients to help them make the right decisions with their accounts and explaining the financial services on offer to them and also identifying possible sales opportunities and generation of new business for the company.

Customer Relations: Effective in managing customer service operations and providing proactive customer engagement through reviewing customer issues and proactively recommending solutions tailored to suit their needs.

Communications: Excellent communication skills with the ability to engage with people from all backgrounds and creating a professional relationship with both my colleagues and superiors.

ICT Competence: Conversant in using Microsoft Office: MS Word, Excel, PowerPoint, Access, Visio and Publisher.

WORK HISTORY

Operations Assistant-Accounts and Channels

NCBA Bank; June 2019 - June 2020

Duties and Responsibilities:

Performed necessary maintenance and entries as required by the loan modifications, deferrals and renewed transactions.

Handled Accounting opening and keyed in all customer data in the system.

Carried out Keys and balances monetary transactions such as payments, payoffs and reversals.

Reviewed and processed new loan draws ensuring procedures and requirements were followed.

Verified, balanced and disbursed funds for loan production transactions.

Printed, verified and prepared for the distribution billing statements and notices.

Handle auditing and reviewed daily and previous activities.

Balanced the department general ledgers and related accounts.

Maintained the highest level of confidentiality with all the information obtained.

Performed as a team member in all allocated workflow in the department.

Office Administrator

Karen Wanjohi and Co Advocates; 2016 to 2019

Duties and Responsibilities:

Provided administrative assistance to legal staff in the office.

Managed schedules, including trial dates and hearings.

Coordinated appointments, meetings and business travel.

Scheduled conference rooms.

Planned, supported and implemented logistics for executive level internal events.

Coordinated meetings, teleconference, WebEx meetings and video conferences.

Coordinated with customers, external counsel and other vendors to obtain and exchange information and documentation related to legal matters.

Assessed the urgency of situations and determined appropriate actions, monitored the status of the pending item, provided follow up and kept the management informed by communicating a wide variety of information.

Prepare legal correspondence and presentations.

Maintained legal management systems.

Conducted research for report preparation.

Trained attorneys and support staff in the use of all office systems, including case management system, filing protocols and docket/diary procedures.

Utilized case management system for electronic data management of legal files and creation of management reports.

Ensured that all necessary information was shared between clients and attorneys on various files.

Oversaw and coordinated the acquisition and maintenance of legal research and reference materials for office, including hard copy and electronic materials.

Electronic Sales Associate

Wecan Technology; 2015 August

Duties and Responsibilities:

Sold electronic items.

Received and recorded stock.

Maintained account records.

Received payments from the customers.

Provided customers with information regarding product features and benefits.

Managed Input sales orders in the company database.

Demonstrated features by employing knowledge of gadgets and electronics.

OTHER PAST EXPERIENCES

Administrative Assistant; Bush Air Safaris, January to April 2016- created and maintained the database, processed incoming and outgoing correspondence, supported the payment processing team, booked for client’s reservations and maintained files and records.

M-PESA Attendant; Tricom, January to April 2012- attended to M-PESA customers and maintained the cashbook.

OTHER ENGAGEMENTS

IEBC Clerk; March 2013.

Volunteer; ST Paul children’s home and visiting cancer ward IE for children in Kenyatta National Hospital during December holidays.

REFEREES

Miss. Grace Nyambura

Immediate Supervisor

Karen Wanjohi and Co Advocates

Tel: +254-***-***-***

Email: adjwfm@r.postjobfree.com

Miss. Jane Hinga

Business Analyst