Service Customer Care
Resume:
Francisco Jose Garcia
CALL CENTER REPRESENTATIVE - SA Commercial
South Portland, ME 04106
************@*****.***
LANGUAGES SPEAKING
Fluent in reading, sparking and writing:
French, Portuguese, English, Lingala
Authorized to work in the US for any employer
Work Experience
CALL CENTER REPRESENTATIVE
SA Commercial - Cape Town, Western Cape
September 2014 to Present
• Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
• Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
• Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
• Conversational in French and English (able to meet all customer service requirements with French and English speakers)
• Trained new employees in customer service script recitation, conflict resolution, and data entry practices
• Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers
• Experienced: Customer service professional with 4+ years in call centers and hospitality services
• Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span
• Fluent in both writing and speaking in: English; French and Portuguese; Able to provide clear customer service in both languages
Caregiver
SANATORIUM LUANDA - LUANDA - ANGOLA
April 2016 to March 2018
• Perform all direct customer care in accordance with established Plan of Care and within the guidelines of agency policies and procedures
• Provides medication reminders and/or assistance according to state regulations
• Provides activities of daily living assistance to the residents as directed from each Resident’s Service Plan
• Promote personal, co-worker, customer, and visitor safety during work duties
• Assist customers with positioning, application of simple braces and/or equipment, transfers, ambulation, and previously established exercise programs
• Responsible for assisting clients with either personal care or home management tasks
• Supervise or assist with dining services, meal assistance/adaptive equipment and snacks
• Reminding residents to take medication, opening containers for residents, opening prepackaged medication for residents, reading the medication label to residents, observing residents while they take medication, checking the self-administered dosage against the label of the container, and reassuring residents that they have obtained and are taking the dosage as prescribed
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in the position
• Supervise, assist or provide showers and baths
• Notify management of changes in condition and recommend adjustments in the level of care and service
• You will notify management of changes in condition and recommend adjustments in the level of care and service
• Freedom from use and effects of use of drugs and alcohol in the workplace
• Assist with and lead resident centered activities Education
B.Tech. in Information Technology
Cape Peninsula University of Technology - Cape Town, Western Cape June 2012 to August 2014
Skills
• Debt Collection (1 year)
• Customer Service and sale agent (4 years)
• Inbound and outbound sale agent (2 years)
• Portuguese
• French
• Upselling
• Research
• Conflict Management
• English
• Cold Calling
• Multilingual
• Microsoft Office
• Interpretation
• Microsoft Word
Additional Information
HARD SKILLS
SOFT SKILLS
EXPERIENCE
Contact this candidate