Employee Relations Digital Marketing
Resume:
Robelle Vaz
Creative, Flexible and Hardworking with diverse experience in customer service, Marketing, HRM fields enabling me to multi-task at various job requirements. Organized and dedicated to what I do along with innovation and new ideas. Smart goals as an employee is driving excellence, loyalty to the company and to do the best to my ability. adjw7k@r.postjobfree.com
Doha, Qatar
SKILLS
Public speaking
Team Work & Collaboration
Decision Making
Leadership and Problem
solving
Emotional Intelligence
Digital Marketing
Positive Attitude
Employee relations &
Customer service
Time Management
HRIS & HRM Knowledge
Proactivity Adaptability
Assertivness Reliable
LANGUAGES
English
Hindi
French
WORK EXPERIENCE
04/2013 – 04/2015
Human resource and event management specialist
Perola Do Mar Resort's
Organizational planning, Staffing and Interviews
Customer service upgrading methods and Event planning Customer complaint management
Employee relations
Employee on-boarding, development, needs assessment and training Product and Company branding
Contact: Mr. Kevin D'Souza ( Proprietor) – 0091 932**-*****-**/2015 – 11/2015
MGM International Travels ( IATA Certified )
Workplace/Company
Ticketing
Creating and Planning of Tour Packages
Managing budgets
Providing advise for visa and passport
Dealing with customer complaints
Promoting and Marketing the business
Developing website for tours, services, promotions Contact: Mr. Mohan Gera and Mr. Pankaj Bhansali( Proprietor's) – 009******-***** 02/2016 – Present
Customer Service's (Cabin Crew)
Qatar Airways
Familiar with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively Promoting the company and dealing with reputed clients from around the globe Solving customer complaints and retention of customers Working with many cultures to accomplish one goal
Diverse experience and ability to work hard
EDUCATION
2015
Study Program
Bachelors in Business Administration
St Xavier's college of commerce, Arts and science, India
(Graduated)
Digital Marketing ( Present) Business Management and Marketing( Present) Interior Designing ( Present ) Human resource management( Present) TECHNICAL SKILLS
Microsoft Windows XP, Windows 7 operating system, Excel, Amadeus, Cascading sheets(CSS) Software's Used Contentools, Ahrefs and Ceros ( For project management, Marketing and Website analytics needs)
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Courses
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SUPPORTED
CAUSES
Help Age India, Isolation
and poverty
PERSONAL
PROJECTS
Marketing in the 21st Century
(02/2014)
Analyzing marketing trends in the
21st century as a case study
State level participation - Goa
Advantages/Disadvantages of
trends
Future benefits of changing trends
INTERESTS
Reading Short term courses Drawing/Painting
Doing Voluntary work to help make a better world a better place CERTIFICATES
Certificate of Merit (03/2012)
Awarded Distinction at higher secondary examination st. Xavier college of commerce and Arts Certificate of Merit (12/2014 – 2015)
College with potential for excellence by U.G.C best college Awarded by Goa University, Awarded the St. Xavier's College Management Prize
Certificate of Merit (02/2014)
Best college award by U.G.C for project based on Marketing in 21st century : Change Driving Trends Service Excellence Certificate (03/2016)
Customer service department training by Qatar Airways training department Certificate of participation (08/2018)
Participation in service excellence program by Qatar Airways training department Certificate of Social Service for Help Age India
Awarded for creating awareness and assisting in raising funds for the care of elderly . irrespective of race, religion, cast or creed by Mathew Cherian CE, Help Age India
Contact this candidate