Experience

Project Consultant, Petronas ICT Sdn Bhd Sept’19 - Dec’20

• Strategize change management communication planning that requires constant revision in an agile manner, to cater to dynamic projects’ requirement.

• Leverage on Stakeholders Analysis to assess project risks and provide business solutions to management. At the same time, assisted Project Manager by maintaining effective internal communication across business and technical team.

• Plan and co-ordinate trainings for awareness programme events. Afterwards, provide post-mortem analysis to assess events’ effectiveness and suggest improvement steps.

• Crafted high quality and impactful write up such as awareness communication posters, management reports and training guides. Achievements

• Lead change management activities for two (2) major ICT HSSE projects, that is impacting PETRONAS group wide and requires close follow up with multiple stakeholders.

• Involved in setting up Change Agent Network for myHealth system that is impacting PETRONAS Groupwide.

• Produce awareness posters, user guide and FAQ documents to about 45,000 users of myHealth system.

• Facilitate Business Testing and End User Trainings to about 1,500 staffs.

• Facilitate myHSSE Roadshow event focusing on creating awareness to end users at Kerteh, Terengganu.

Skill Highlights

• Project Management

• Stakeholders Analysis

• Change Management

• Management Reporting

• Powerpoint & Excel Data Visualization

• DevOps

• SAP MM

Education

UiTM Shah Alam 2010-2013

Bio-Molecular Science

UiTM Sabah 2007-2010

Diploma in Science

Kolej Tunku Kurshiah 2001-2005

Sijil Pelajaran Malaysia (SPM)

References

M Azhari Che Wahab +601*-***-****

Manager HSSE Information Management

System (IMS), Petronas ICT Sdn Bhd

M Ayman Hasbullah +601*-***-****

Project Manager, Petronas ICT Sdn Bhd

Vincent Choo +601*-***-****

Change Manager, Petronas ICT Sdn Bhd

“A resourceful team player committed in

delivering high quality work for an organization

& persevere through challenges.”

+601*-*******

adjw3s@r.postjobfree.com

https://www.linkedin.com/in/yatie-sarjuni-84905086/ YATIE SARJUNI

Asst. Manager Client Retention, Sun Life Malaysia Assurance June’18 - Sept’19

• Provides extensive operational support in analyzing and managing business requirements from Sales and Supply Chain in agile manner.

• Works closely with Customer Operations to ensure smooth deliveries of goods for pleasant customer experience.

• Ensure operational effectiveness and increase in profitability by driving down zero write off values as aspirational target.

Achievements

• Key contributor to provide inputs for Portfolio Transition Tool (PTT). As a result, PLM Project Coordinators are now able to coordinate effectively with Customer Operations and Supply Coordinators to manage daily orders which requires attention.

Product Lifecycle Analyst MY & SG, Shell Malaysia Trading Nov’15 - Oct’17

• Responsible to ensure products are brought to market (and withdrawn) in an efficient and timely manner

• Worked closely with Sales & Marketing, Supply Chain and Customer Operation teams to ensure products are launch accordingly and product migration is done smoothly.

• Pro-actively look for areas of improvements in a process to produce more efficient way of working. Achievements

• Passionate PLM Partner for being able to maintain SLA of business request at 90%.

• Shell Recognition Award for Project Rimula Rev due to high contribution in making sure smooth transition of old and new products.

Product Lifecycle Project Coordinator MD/AU, Shell Malaysia Oct’17 - Apr’18

• Coordinate and provide weekly project progress update to stakeholders.

• Work with multiple stakeholders and delegate daily tasks to staff to ensure deliverables are delivered on time.

• Prepares crucial monthly product performance and management reporting for internal and external stakeholders.

• Advocates persistency across functional teams by promoting quality sales practice and supporting tactical campaign strategies.

• Manage compilation of documentation for auditing purpose. Achievements

• Actively involved in the planning, implementation, and post-campaign tracking for 20 SMS campaigns and 2 social media campaigns to elevate client engagement.

• Managed to successfully uplift the campaign effectiveness by 5-10%.

• Key event coordinator who is responsible to ensure the success of AFI's Working Group event Maintain regular updates of stakeholder's database and nomination form via CRM Sugar

• Coordinate mailing out of material to members and stakeholders as well as manage external and internal queries daily.

Achievements

• Selected as support staff in the AFI Global Policy Forum held in Mozambique.

• Managed to successfully launched six (6) AFI Working Group Events in collaboration with BNM within a year.

Operation Executive, EC Council Asia Sdn Bhd Oct’13 – Nov’14

• Responsible in ensuring smooth operations of the company.

• Provide support in daily documentations, customer follow up, minute of meeting preparation and delivery of marketing materials

Achievements

• Successfully completed marketing campaign for Malaysian PDPA Security product by EC Council.

• Support staff at the Vamptech Neuro Marketing Conference Project Officer, Alliance for Financial Inclusion (AFI) Nov'14 – Nov’15

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