Manager Front Desk
Resume:
Liliana Gutierrez
adjvyq@r.postjobfree.com
Objective
Seeking a position that involves implementing my work experience and people skills. Experience
August 2019 - March 2020
Walt Disney World Resort, Orlando - Resort Concierge
● Ensured Disney culture was maintained.
● Responsible for properly placing guests in designated areas.
● Providing guest solutions to ensure a high quality experience.
● Responsible for proper invoicing on guests folios.
● Responsible for ensuring folios were correct and properly taking payment during check out.
● Processing and collecting different forms of currency or payment while ensuring the correct recording of funds and balance in the cash drawer.
● Provided necessary information to guests about the parks, resort activities, and services provided.
● Responsible for recommending and assisting guests with dining reservations, recreation reservations, tour reservations, and ticket purchasing.
● Increased the number of upsells for club level.
● Was a liaison between managers and guests for the proper benefits and accommodations for guests.
● Provided assistance to guests when locked out of their room or malfunction of door.
● Responsible for preparing packages by confirming information, and ensuring pick up for shipment.
● Responsible for sorting and delivering packages and floral orders to proper guestrooms.
● Provided transportation for guests and cast members and ensured for their safely and timely arrival.
● Responsible for using the company car to pick up items for guests such as packages, luggage, lost personal items, and special grocery requests on and off Walt Disney World Property.
2
May 2017 - August 2017
Hyatt Regency, Huntington Beach - Front Desk Agent
● Ensured the Hyatt culture was maintained.
● Responsible for properly placing guests in designated areas.
● Responsible for checking guests out and ensuring proper payment was taken.
● Provided necessary information to guests about activities and services at the hotel and local area.
● Increased the number of upsells of rooms and amenities.
● Was a liaison between managers and guests for the proper benefits and accommodations for guests.
● Responsible for ensuring proper payment was taken and handled for transactions.
● Responsible for processing credit reports.
June 2016 - April 2017
T. G. I. Friday’s, Knott’s Berry Farm - Hostess
● Ensured that all patrons felt welcome
● Responsible for ensuring proper patron to server ratio during routine and peak serving periods
● Answered and provided information to arriving patrons as well as telephone inquiries
● Responsible for preparing and opening the restaurant for business during morning shifts
● During evening shifts, was responsible for cash management to ensure balances were correct and procedures followed
● During late shifts, was responsible for ensuring the proper closing of the restaurant Education
September 2017 - May 2019
California State Polytechnic University, Pomona - Bachelors of Science in Hospitality Management
● GPA 3.26
● Member of Eta Sigma Delta International Hospitality Management Society
● Member of Association of Student Event Planners
● Certification in Hotel Industry Analytics
● ServSafe Food Protection Manager Certification
Additional
Able to speak Spanish and conversational Japanese.
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