Executive Assistant Manager

Rosa Jessica Granados

Beltsville, MD 240-***-****

*************@*******.*** https://www.linkedin.com/in/rosajessicagranados/ 1

SUMMARY

Resourceful, efficient, and multi-tasking executive assistant with over ten years’ experience supporting high-level directors at both nonprofit and for-profit organizations. Recognized for ability to solve problems, and excellent interpersonal and communications skills. Fluent in Spanish.

EDUCATION

Mid-America Christian University, Oklahoma City, OK

• MA in Leadership, Higher Education and Administration 2018

• BS in Psychology and Ethics 2016

EXPERIENCE

Operations Manager G.C. Cleaning Services, Inc. Washington, DC July 2003 – Present Family-Owned Business (working part-time, less than 15 hours)

• Interview, recruit, train, and manage employees

• Develop work schedules for 10 employees and process payrolls

• Manage the company’s $400,000.00 budget, including overseeing all accounting, tax, and inventory processes

• Oversee the company’s compliance with regulations and permits to ensure optimal cleanliness standards, security, transparent inventory, accurate invoicing, and proper data processing for business operations

• Provide accurate records-keeping including confidential correspondence and files, and complex reports using various Microsoft Programs

• Increased the number of corporate clients by 90 percent over the past 14 years through effective marketing and promotional campaigns

• Plan and coordinate 6-10 events per year for the company

• Develop a strategic plan, in collaboration with the company president, as well as develop standard operating procedures to ensure a compliant, healthy, and safe work environment

• Analyze process workflow, equipment layout, and employee and space requirements to increase operations efficiency

• Successfully maintained employee and client loyalty as evident in the company’s 90 percent new client acquisition and a retention rate of 100 percent for employees and 95 percent for clients

Staff Assistant U.S. Conference of Catholic Bishops Washington, DC October 2015 – December 2019 (transferred from the Archdiocese of Washington)

• Reviewed and edited the annual certification procedures and standards for at least 500 lay ministers

• Maintained a national database of 1,000 lay ministers using Excel Workbook

• Managed and tracked the office’s $100,000 budget, including processing invoices and payments

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• Coordinated a daily calendar for lay ministry directors, ensuring an accurate record of meetings, appointments, events, and other similar activities

• Produced publications such as yearly newsletters and official correspondences in collaboration with ministry directors

• Planned and coordinated at least 12 high-level monthly and quarterly meetings per year, including creating agendas and other preparatory documents, and accurate notetaking

• Improved the office’s overall efficiency through accurate budget tracking, successful meeting planning and coordination, and overall management of calendars Event Planning Coordinator Archdiocese of Washington Washington, DC August 2012 – October 2015

• Planned and coordinated a wide variety of events such as retreats, educational, spiritual, leadership conferences, gala, annual workshops, seminars, and other events. Event attendance ranged between 25 and 2,000+

• Arranged transportation, hospitality and technical support for all events

• Managed and tracked a one-million-dollar annual events budget

• Negotiated and managed over 50 vendor contracts

• Developed event marketing initiatives and produced promotional materials

• Managed all event registrations and developed administrative workflows for each event

• Managed and tracked travel, meeting, and conference expenses, in collaboration with the finance and accounting department, to ensure excellent budget management

• Developed a system that maximized the office’s administrative operations through efficient office organization and proper filing of confidential documents in compliance with security procedures

• Created campaign correspondences and pitched event announcements to media outlets

• Wrote post-event reports to promote transparency and effective review of budget and programs

• Successfully maintained event spending at or below budget Recruiter/Interim Branch Manager Cornerstone Staffing Solutions, Inc. Columbia, MD April 2011-March 2012 (Temporary Position, reference Friends & Company)

• Managed and supervised over 700 employees

• Expanded the company’s networks through effective networking with industry contacts at trade shows and job fairs

• Interviewed 500 potential candidates for different clientele needs

• Administered weekly new employee orientation

• Processed employee payroll

• Coordinated internal and external visitor meetings, seminars, and interviews

• Distributed promotional materials to media and potential corporate partners

• Effectively established a pool of qualified candidates in advance of client needs, in collaboration with colleagues

• Increased the company’s individual and organization contacts by over 100

• Improved the company’s data management through accurate recordkeeping of new and active/inactive employees

Rosa Jessica Granados

Beltsville, MD 240-***-****

*************@*******.*** https://www.linkedin.com/in/rosajessicagranados/ 3

Administrative Assistant Home Instead Senior Care Silver Spring, MD March 2009 - May 2010

(Temporary Position, reference Friends & Company)

• Managed reception and a seven-line phone service

• Recruited new hires and managed payroll

• Assisted HR Department with employee benefits and compensation

• Organized three monthly meetings and coordinated all logistics

• Developed and updated media contact lists

Executive Assistant Friends & Company Silver Spring, MD August 2008 - March 2009

(Temporary Position)

• Entered staff medical data

• Assisted company executives in processing client’s information

• Assisted various clients in the maintenance of employee files and the processing of benefits

• Managed an active calendar of appointments, filed expense reports, composed and prepared confidential correspondence

Interim Director of Religious Education St. Mark the Evangelist Catholic Church Hyattsville, MD I July 2006 - August 2008 (Temporary Position)

• Directed and organized a religious education program in English and Spanish, for 700 students in grades kindergarten through high school

• Directed and implemented the Archdiocesan Child Protection Policy, ensuring the safety of minors

• Prepared, managed, and oversaw an annual budget of $60,000 of Religious Education

• Managed a database of the church’s religious education program

• Managed the church’s calendars, appointments, meetings and events

• Coordinated all travel arrangements

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