Service Social Media

Driven and persuasive team leader offering finely honed interpersonal skills for forward facing positions. A versatile individual, with strong lateral thinking skills recognized for strengths in problem solving and recognizing potential problems before they cause issue. Decisive and innovative, valued for presence and customer service skills. Proficient in bringing comfort and reassurance to clientele, as well as strength in conflict resolution.

Education

Millsaps College 2010-2014

Bachelor of Arts in Psychology (Applied) Cumulative GPA: 3.354

Minor in Spanish

Skills

Proficient in writing, both creatively and persuasively.

Strong positively oriented leadership skills.

Propensity for conflict resolution and de-escalating stressful situations.

High level of agreeableness and empathetic tendencies.

Skilled at nurturing interpersonal connections with people of all ages, from toddlers to adults and special populations.

Skilled at operating within a team while aligning with policy and procedures.

High capacity for efficiency in high stress situations, including hostile and fast paced environments.

When he walks into a room and forgets what he came in there for, he usually remembers.

Communicates clear, concise and correct information.

Work Experience

Joy Organics 2020-Current

Customer Service Representative/Copywriter/Budtender- Managed shop during active hours, closing and opening the store. Was in charge of copy for the company’s social media, writing articles, blog posts, and short copy for Instagram. Provided thorough aid to customers, guiding them towards the products suited for their particular needs.

Defenders-ADT Security 2020-2021

Security Advisor-Met with clients in their homes to assess and build optimal security systems and protocols for their residences. Carried out installation of state-of-the-art security systems, including outdoor cameras, invisible barrier perimeters and zone coverage. Heavy emphasis on marketing and interpersonal rapport.

Angelini Osteria 2018-2020

Event Coordinator and Team Captain- Led teams of catering professionals to organize and execute events in Los Angeles, California, working face to face with high end clientele, including many high-profile celebrities. Strategized and executed plans to fulfill their high expectations with occasionally limited resources and intense levels of pressure applied by both clients and company. Utilized exceptional customer service skills to ensure clientele were satisfied with the level of service provided by the team.

Kathleen Sacchi’s Fine Art of Events 2017-2020

Supervisor/manager- Collaborated, created and coordinated offsite events, organizing teams from multiple rental companies to carry out installations, maintenance and breakdowns of the sites. Utilized independent judgment without supervision in the private homes of high-profile celebrities. Led teams of catering professionals to fulfill all aspects of service during the duration of the events. Worked under intense levels of pressure applied by both clients and company.

Stephen Petrarca Events 2017-2020

Production/Bartender- Provided oversight of construction and organization of events for high-profile celebrities, both small and large-scale, fulfilling both front-of-house and back-of-house organization and logistics. Led teams of event professionals to fulfill all aspects of service during the duration of the events. Worked under intense levels pressure applied by both clients and company.

Holton Arts Interior Design 2016-2017

Interior Decorator- Served as the project lead providing consultation to builders to ensure that long term goals and objectives were met. Helped complete the restoration project of the Old Parkland Hospital building in Dallas, Texas. Performed gilding process as well as color consultation.

Saint Rocco’s New York Italian 2016-2017

Bartender- Provided exceptional service for a high-end Italian restaurant, supplying drinks to servers, took section in restaurant during busy hours as well as patio seating while subsequently maintaining a 25-seat bar top. High volume medium craft cocktails, heavy cover count, pressured setting.

Center for Foot and Ankle Restoration-Office of Dr. Cook 2015-2016

Cast Technician- Aided X-ray technician by checking in patients and taking vitals. Applied and removed casts on patients of all ages. Aided doctor with any durable medical equipment required for patients as well as removing surgical staples and sutures and reapplying bandages to aid recovery and avoid infection through disciplined maintenance of a sterile environment.

Nick & Sam’s Steakhouse 2014-2015

Fine dining customer service- Fulfilled service in a highly acclaimed steakhouse in Dallas, Texas. Maintained a busy section of tables, including an extensive presentation of select cuts tableside as well as wine pairing, while simultaneously running food from a large kitchen to sections throughout a restaurant capable of seating up to 250 at a time. Maintained composure in an extremely high-pressure setting dealing with high levels of ego from both clientele and co-workers.

Trader Joe’s 2013-2015

Customer Service Crew Member- Maintained stock of frozen section. Monitored inventory and modified orders according to need. Assisted consumer with identifying desired products.

Sushi Axiom 2012-2013

Customer Service Server- Fulfilled service in a high-volume sushi restaurant in Dallas, Texas. Maintained a difficult position through two complete management changes, taking on additional responsibilities and extra levels of work to aid in the transitions, despite a retention rate of less than eighty percent of fellow servers during the difficult months.

Dixie House Lakewood 2011

Server- Prepared restaurant for service, provided friendly service throughout meals.

YMCA – White Rock Dallas 2009-2010

Lifeguard- Ensured the safety of patrons at the YMCA pool by preventing and responding to emergencies. Responsible for maintaining pool cleanliness and sanitation.

Catered 2 You 2006-2009

Catering server/event coordinator- Executed preparation and breakdown of private events, including weddings, formal dinners, and large-scale parties.

School Projects and Extra-Curricular Activities

Psychology of Learning Fall 2011

Gained research experience working with lab rats in a controlled setting. Applied Operant Conditioning schedules over a span of six weeks to encourage the animals to complete desired tasks. Maintained a research log and a disciplined schedule

Field Work: Sociology of Childhood and Family Spring 2011

Conducted research into the differences between low- and high-income children in classrooms through in-the-field involvement at both Brown Elementary, a low-income public school in downtown Jackson, Mississippi and Madison Elementary, a private Catholic school in an affluent suburb of the same city. Guided a pair of children through a series of projects aimed at self-expression and reflection on their relationships with their families and their peers. Compared the results to see if a correlation between income level and social adjustment existed.

Psychology course in London and Munich, Summer 2012: Completed four hour course, PSYCH 4320 (Psychology of fear and terrorism) in London, England and Munich, Germany over the span of two and a half weeks. In addition to coursework analyzing the psyche and intent of individuals who engage in terroristic behavior, as well as the effects on their victims and societies, we visited sites of terrorist attacks and human related disasters from throughout the past century. Prepared and delivered three twenty-minute presentations on individuals and groups with terroristic intentions.

Eagle Scouts of America 2010

Completed requirements for the rank of Eagle Scout, including earning twenty-six merit badges in assorted disciplines, formulating, organizing and fundraising an eagle scout project to benefit the community, leading a team of volunteers to construct a shed and trellises for a community garden in the Lakewood area of Dallas Texas.

NCAA Lacrosse 2010-2014

Midfield/defense-Member of a collegiate level Lacrosse team. Demonstrated excellent time management skills by balancing a 20+ hour per week practice, training, competition, and travel schedule, in addition to full time academics. Demonstrated fortitude and resilience through adversity through beginning as a brand-new player in my freshman year on a team with a less than optimal number of players. The result was the occasional inability to sub off of the field during games, resulting in playing through the entire duration of games without rest, an extremely atypical and physically demanding endeavor. Despite these restrictions and the painful nature of this situation, I stayed loyal to the team while many other teammates came and left.

Internship: Alpha K-9 2013-2014

Completed internship at Alpha K-9 training center in Jackson Mississippi, learned training regimens for police dogs and conditioning systems for household dog behavior. Maintained sanitation of kennels and feeding schedules for up to twenty dogs of varying dispositions at a time.

Spanish immersion course in Costa Rica Summer 2014

Completed and tested out of two four-hour Spanish courses in San Jose, Costa Rica: 3120-01 (Written and Oral expression), and 3520-01 (Costa Rican Literature) to finish a minor in Spanish. Lived for a month with a local Spanish speaking family for full immersion into the culture. Participated in extra-curricular activities, including cultural dance lessons and soccer, building networks amongst the locals by applying the conversational skills learned in the classes. Maintained a seven-hour per day schedule for the duration of four weeks to cover all aspects of coursework and testing.

Spanish immersion course in Costa Rica, Summer 2013: Completed six hours of Spanish courses in San Jose, Costa Rica, including: Spanish 2000 (Advanced Spanish) and Spanish 2320 (Spanish in Community Service). Lived for a month with a local Spanish speaking family, attending classes at a Spanish language school. Fulfilled requirements for the Community Service course through a volunteer program at both an orphanage and a retirement home in San Jose. At the orphanage, I worked with a selected child for four hours two times per week for the duration of the month, providing support and a healthy role model to help in their development while honing my ability to speak the language. At the retirement home I worked with a group to provide companionship and activities for elderly for four hours two times each week, engaging in the much more difficult endeavor of communicating with the elderly in their language, demonstrating patience and understanding when they had difficulty expressing themselves or communicating their thoughts clearly.

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