CASEY HARRELL

North Chesterfield, VA ***** · 804-***-****

adjvwh@r.postjobfree.com

To invest me, energy, and insight as well as my experience with customer service, sales, and leadership to help contribute to a company's winning culture. EXPERIENCE

AUGUST 2017-APRIL 2020

FLAGSHIP BRANCH MANAGER(2 STORES-MIDLOTHIAN/POWHATAN), ENTERPRISE RENT A CAR

MAY 2016-AUGUST 2017

FLAGSHIP BRANCH MANAGER(RICHMOND EAST END), ENTERPRISE RENT A CAR JUNE 2014-MAY 2016

BRANCH RENTAL MANAGER(DOWNTOWN RICHMOND), ENTERPRISE RENT A CAR SEPTEMBER 2012-JUNE 2014

MANAGEMENT TRAINEE/MANAGEMENT ASSISTANT/ASSISTANT MANAGER, ENTERPRISE RENT A CAR

● Managed 280-300 cars at parent...60-80 cars at satellite office. Top 5 largest fleets in city of Richmond --> brought in annual revenue of over $3 million --> led to OP of $190-$210 per car --> profitability ranked in top 5% of flagship branches in group.

●

Reten on 80-85% --> employees staying engaged --> ge ng qualified through matrix ranking system --> promo ons followed.

●

Held group average customer service --> posi ve rental experiences --> growth in branch --> profitability con nued to increase --> remained qualified candidate for promo ons.

●

Marketed with business partners --> received their business over compe tors --> created new corporate accounts --> con nued rela onship with body shops/dealerships --> established my branch as first op on for transporta on.

●

Strengthened "brand" --> u lized rela onships among all departments in group --> had support for moving up within company.

●

● Managed 280-320 cars.

High retail environment --> greater risk --> established process on backend of business --> maintained rental control --> reduced costs/expenses --> increased opera ng profit.

●

Created sales culture --> employees bought in to the "why" --> personal sales and branch sales goals achieved --> top performing sales branch in group consistently.

●

● Oversaw rental fleet of 225-250 cars.

Oversaw large business corporate accounts(Dominion, Westrock, etc.) --> learned how to accommodate specific needs(4x4, black large suv's, etc.) --> developed crea ve thinking --> gained knowledge of B2B sales --> opened new accounts...con nued increasing rental days of current accounts.

●

First business to call "my branch" --> learned how to fleet plan --> learned how to manage team --> learned how to grow my business(marke ng, "yes mentality") --> learned how to effec vely increase profitability while also decreasing costs/expenses.

●

● Fast pace/mul task environment --> developed me management skills --> balanced sales/service

● Grew as a leader --> qualified quickly through rankings by outperforming peers on monthly MARCH 2010-AUGUST 2012

DIRECTOR OF OWNER SERVICES/MANAGER, KEES VACATIONS/CRIMSON INN EDUCATION

AUGUST 2005-DECEMBER 2009

JAMES MADISON UNIVERSITY

BS SPORT MANAGEMENT - MINORS IN BUSINESS AND COMMUNICATION SKILLS

Leadership

Communica on

Customer service

Teamwork

Product Knowledge

Customer needs analysis

Profit and Loss

Forecas ng

matrix(categorized by sales/service/marke ng leads). Grew as a manager --> developed passion for hard work/self determina on --> knew success would follow.

●

● Start up vaca on rental company --> first career job --> began learning how to run a business. Customer service agent --> company began growing --> created new posi on as director of owner services --> customer service/sales strengthened --> increased listed proper es from 17-26.

●

Assisted managing of 24 room hotel --> guest rela ons --> learned importance of providing excellent customer experiences.

●

2

Contact this candidate