Manager Customer
Resume:
PERSONAL INFORMATION
Name: Lindi
Surname: Walker
Date of Birth: 09/05/1978
Nationality: SA Citizen
Identity Number: 780-***-**** 080
Marital Status: Not Married
Home Address: ** ****** ******
Three Rivers
Vereeniging
1939
Contact Number: 072-***-****
Languages: English/Afrikaans
Speak/Read/Write – Good
Driver’s License: Code 08
Health: Good
CAREER PROFILE
A driven, open minded, creative and successful Logistics Coordinator/Fleet Controller with a strong sense of dedication and commitment, and over 8 years of progressive experience in Logistics Coordinator / Fleet Controller. Tenacious in building new business, securing customer loyalty and forging strong relationships with Customers.
I’m a versatile, analytical and hard-working person with a practical hands-on approach, who always perseveres to achieve the best results. Excellent negotiation and problem-solving skills.
My Key Performances are, Teamwork, Responsibility, Commercial Awareness, Decision Making, Communication, Leadership, Trustworthiness & Ethics, Results Orientation, Problem Solving, Organization Skills, Commitment to Excellence, Delegation Skills, Attention to Detail, People Skills, Time management, Briefing/Debriefing and Customer Service.
I can swiftly identify the root of any problem and develops an effective solution. Proven ability to manage and complete projects to the highest standard, with a meticulous attention to detail and within agreed deadlines. Focus is always placed on delivering excellent customer service. I get along well with people and staff, I’m very target driven and achieve more than what is expected of me I’m not scared to use my own initiative and not scared to take risks, I am a team player and work well within a team, I am also a fast learner and capable for giving training where necessary and also want to learn new things, I adapt well to change and a very responsible person. I don’t mind working overtime or weekends. I’m always willing to try something new, even if it’s not in my line of work.
CAREER HISTORY
Emerald Casino and Resort – 2001-2010
Outdoor Warehouse – 2011-2012
WH Du Preez, Madu Mageu Trading as Take5 – 2012-2019
Cas Enviro – 2020 – Present
WORK EXPERIENCE
Emerald Casino and Resort – 2001-2010
Frontline Manager/Supervisor
Knowledge:
Handled customer complaints with empathy and composure.
Proactively participated in meetings and helped create new practices.
Answered calls, responded to emails, and spoke with clients face-to-face.
Processed a range of documentation and entered information into databases.
Trained, coached, and supervised new staff members.
Accurately handled large amounts of money on the cash register.
Pitched ideas on how to improve performance and efficiency.
Helped management to identify workflow issues and find solutions.
Supervised and delegated tasks to a team of [+-20] people.
Addressed customer service inquiries in a timely and accurate fashion.
Opening and closing of the Bowling Centre
Daily Cash ups
Scheduling staff
Ordering Stock
Stock taking
Outdoor Warehouse – 2011-2012
Sales Assistant
Knowledge:
Handled customer complaints with empathy and composure.
Proactively participated in meetings and helped create new practices.
Helped management to identify workflow issues and find solutions.
Offered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences
Proactively assisted customers with questions, concerns, and item purchases while walking the sales floor
Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
Assisted with calculating the store's end of year inventory
Opened and closed store independently when needed
Built customer rapport by asking specific questions and listening attentively
Monthly Stock Takes.
Wh Du Preez, Madu Mageu Trading as Take5 – 2012-2019
Administration Clerk/Telesales
Knowledge:
Data capturing of Sales orders (Syspro)
Extraction of orders on Shoprite/Checkers EDI (Internet)
Extraction of orders on PNP (Pick N Pay) portal (Internet)
Invoicing
Filing
Ordering of Stock and Raw Material,
Purchase Orders
Customer queries
Tele sales
Consistently met my short and long-term targets.
Answered calls, responded to emails, and spoke with clients face-to-face.
Processed a range of documentation and entered information into databases.
Handled customer complaints with empathy and composure.
Pitched ideas on how to improve performance and efficiency.
Helped management to identify workflow issues and find solutions.
Logistics/Fleet Controller
Knowledge:
Handled customer complaints with empathy and composure.
Proactively participated in meetings and helped create new practices.
Answered calls, responded to emails, and spoke with clients face-to-face.
Processed a range of documentation and entered information into databases.
Fleet and product delivery processes.
Client and delivery routes and preferences.
Good knowledge of Company fleet and MIS structures.
Previous experience of shift roster practices
Routing and Planning
Tracking of fleet/ C-track, Telematics
Diesel Reports
Ordering of Parts for the fleet
Ordering of Diesel
Budgeting
Ordering Diesel cards (STD Bank Fleet)
Insuring Truck Services
Renewal and COF of Licenses
Loading/Off Loading of Trucks
Trip Sheets
Tyre Inspections
Scheduling of drivers
Communicating with Drivers
Purchase Orders
Appointment/Interviewing of new drivers
Micro Alert Reports
Liaison with Customers
Stock Control
Stock Taking
Utilization Reports
Traffic Violation reports
Team Leadership
Delegation Skills
Ability to provide on-the-job up skilling
Attention to detail
Shoprite Export – Malawi, Botswana, Uganda, Zambia, DC Democratic Republic of Congo, Kenya, Madagascar
Strong administration
Good People Skills
Time Management
Computer literacy in excel, word, power point, outlook and email
Customer Service focus
Briefing/Debriefing - Oversee the team of De-briefer's to ensure that the reconciling of POD's, collection of documentation and re-deliveries to the trip sheet processes comply with the Company's operational and applicable procedures and protocols.
Trained, coached, and supervised new staff members.
Pitched ideas on how to improve performance and efficiency.
Helped management to identify workflow issues and find solutions.
Supervised and delegated tasks to a team of [20] people
Chep – pallet control
Cas Enviro
Logistics Coordinator
Knowledge:
Controlling the weighbridge
Routing
Planning
Tracking (Tracker)
Scheduling the drivers
Purchase Orders
Supplier Tax Invoices
Customer Invoices
Expenses
Payments
Computer literacy in excel, word, power point, outlook email and basic pastel
Diesel management
Diesel Reports
Consistently met my short and long-term targets.
Handled customer complaints with empathy and composure.
Proactively participated in meetings and helped create new practices.
Answered calls, responded to emails, and spoke with clients face-to-face.
Processed a range of documentation and entered information into databases.
Accurately handled large amounts of money on the cash register.
Pitched ideas on how to improve performance and efficiency.
Helped management to identify workflow issues and find solutions
KEY PERFORMANCES
Teamwork. Responsibility. Commercial Awareness.
Decision Making. Communication. Leadership.
Trustworthiness & Ethics. Results Orientation. Problem solving.
Organizational Skills. Commitment to Excellence. Delegation Skills.
Attention to Detail. People Skills. Customer Service.
Time Management Briefing / Debriefing.
SCHOOL EDUCATION
School: General Smuts High
Highest Standard: Grade 12
Matriculated: 1996
Subjects: English, Afrikaans, Mathematics, Accountancy, Business Economics,
Typing
OTHER QUALIFICATION AND COURSES
Supervisor Development Course:
EQ Development
Basic Financial and Business Acumen
Dr Edward Bono’s Six thinking hats
Health and Safety in the workplace
Basic business presentation skills
Organizing
Planning
Time Optimization
Delegating
Time Management
Goal Setting
Performance Management
Industrial and Labor Relations
Investigations
Counseling
Recruitment
Dealing with HIV/Aids in the workplace
FICA
Leadership Development
SHE-Rep
First Aid Level 1 and 2
ICDL COURSE:
Basic concepts of IT
File Managing
Microsoft Word
Excel
Database
Power Point
Outlook and Email
Extensive Micros system knowledge
Microsoft Word – Advance
Microsoft Excel – Intermediate
Chep
REFERENCES
Emerald Casino and Resort
Laurent Pacariz – 016-***-****
H.O.D. Leisure and Entertainment
Outdoor Warehouse
Edward Southern
Branch Manager – 082-***-****
WH Du Preez, Madu Mageu Trading as Take5
Renier Pretorius – 083-***-****
Manager
Cas Enviro
Lorna Ferreira – 079-***-****
Manager
Contact this candidate