PAURIN SHAH l Seattle, WA l 860-***-**** l adjvv1@r.postjobfree.com l

Product Manager

Certified Product Manager (Product School) Safe Agile POPM (Product Owner Product Manager) Highly motivated, client-focused, data-oriented, and performance-driven product manager with 10 years in the Healthcare IT industry. Serve as a successful product champion, leading cross-functional implementations with engineering teams and guiding product development from conception to launch by connecting the technical, clinical, and business world to achieve company goals in a fast-paced environment.

SPAN OF EXPERTISE

Multiple Project Methodologies (Agile, Safe Agile, Lean, Kanban, Waterfall, Iterative, Hybrid) Product Visionary

Product Innovation Strategy Development Planning Cost Effective Solution Design Business Analysis

User Experience (UX) Reporting & Analytics Metrics & Key Performance Indicators Quality Assurance UAT

Go-to-Market Strategy Product Launch Cross-Functional Team Leadership Risk Analysis Delivery Management

Change Management Stakeholder Management Vendor Management Revenue Cycle Management HIPAA

Enterprise Software Implementation Chronic Care Management Population Health Management Patient Engagement CAREER DEVELOPMENT

APICHA COMMUNITY HEALTH CENTER NEW YORK, NY

Director of Clinical Informatics (Product Manager) Nov 2018 - Present Apicha specializes in HIV and infectious disease care. Here, I lead clinical informatics and operation teams to provide cost-effective clinical solutions through product innovations, implementations, oversight of EHR, HIE, Care Management, and Revenue Cycle products. Responsible for monitoring, reporting, and resolving patient safety elements attributed to vendor products.

Responsible for all clinical software, product developments, and the integration of new technologies with vendor products.

Implemented eClinicalWorks’ (eCW) patient engagement tool to increase patient compliance, improve cancer screenings, and reduce HIV infections. This led to Apicha’s cancer screenings increased by 37% and HIV related complications were cut by 18%.

Lead Healthix (HIE) and Azara product development teams to capture post-discharge summaries and alerts for Apicha’s care management team. This increased Apicha’s post-discharge visits by 42% and cut future hospitalizations by 27%.

Worked as a beta-customer with Azara’s product team to develop clinical, operational, and revenue cycle metrics from eCW data. This improved patients’ daily visits by 22%, decreased no-show rate by 20%, and reduced wait time in the clinic by 18 mins.

Guiding eCW’s telehealth team to develop missing features in the televisit module. These include multiple users to join a televisit (provider, nurse, translator), screen sharing capability by the provider, and collect payments before starting a televisit.

Documented RFP, business case, product vision, PRD, BRD, epics, capabilities, backlogs, scope document, user stories, use cases, persona canvas, wireframes, acceptance criteria, release plan, and KPIs.

Established shared vision across the team by building consensus on priorities leading to product execution, with a shared understanding of important OKRs/KPIs.

Negotiating valuation, build vs buy solution, and funding estimates with leadership and vendors as necessary while pushing to ensure that teams provide value engineering cost-effective scalable automated solutions.

Be the leading force for regulatory agencies, grant funders, and stakeholders reporting. Performed UDS, HEDIS, Managed Care Organizations, NYSDO reporting by using new and existing technology tools such as Tableau, Zenith, and EBO. MORRIS HEIGHTS HEALTH CENTER Bronx, NY

Director of Applications and Implementation (Product Manager) Jan 2018 - Nov 2018 At Morris Heights’ multi-specialty clinic, I led efforts in product development and implementation of medical, dental, physical therapy, behavioral health, patient engagement, and care management solutions working with various vendors.

Been SME to develop client-specific processes to comply with new healthcare reform laws using eCW applications which included Population Health, Patient Center Medical Home, Meaningful Use, MCOs, and FQHC guidelines.

Led clinical and operational teams in designing, training, troubleshooting of eCW, and IT systems. This boosted the patient portal utilization by 27%, decreased the patient no-shows by 17%, and collected an additional $1.7 million in revenue.

Identified opportunities and bridged process gaps by starting new clinical projects on patient care and revenue cycle efficacy. This included improving care management, immunization, and billing to collect an additional $368,000 in revenue.

Organized the yearly IT leadership meeting with management to know the business goals, build IT roadmap, and MVP.

Directed eCW with requirements in building features in the dental, care management, physical therapy, and kiosk modules.

Project lead for CPOE and Evidenced-Based Clinical Documentation (EBCD) to assist in clinician workflow and data reporting.

Oversaw the execution of project plans, timelines with COO, CMO, Clinical Informatics, and Project Management office for key deliverables on time.

ECLINICALWORKS Westborough, MA

Enterprise Implementation Manager (Product Manager) Feb 2013 - Jan 2018 In this role, I worked exclusively at the client sites to complete project life-cycle milestones from post-sales, project-kick off, all the way to post-go-live project completion. Oversaw product development, implementation, training, and go-live support of eCW’s suite of applications in organizations ranging from 10 to 300 plus providers with $5 million to $400 million in annual revenue.

Worked as the product manager of the Population Health Management module focusing on disease-specific care management for specific groups of patients and ER frequent fliers; the focus was to minimize overall organization and insurance cost per patient, reduce drug cost, increase caregiver efficiency, increase ACO profitability, and improve chronic patients’ overall health.

Collaborate with telemedicine developers and designers in a cross-functional team to ship and iterate features and improve overall product performance according to business KPIs and customer requirements.

Created BRD, PRD, functional documentation, user stories, use cases, process flows, and wireframes.

Collaborate with the marketing team to define go-to-market strategy and program deliverables including customer-facing sales, documentation and presentations, and training tools to ensure the organization can sell and win effectively.

Implemented business services to utilize eCW’s EHR modules (Patient Portal, Healow, Messenger, eCW Mobile) to improve organization processes, productivity, cost, and increase provider and patient satisfaction.

Initiated customer feedback plan and converted the items into backlogs. Worked with the core team in prioritizing the backlog.

Manage customer-facing Product Life Cycle strategy including product obsolescence and model changes.

Worked with clinical informatics, compliance, and process improvement teams to enhance workflow processes, meet regulatory guidelines, and run closed-loop analytics reports from EMR to enhance clinical oversight and revenue stream. ECLINICALWORKS Westborough, MA

Software Implementation Manager May 2011 - Feb 2013

Oversaw all aspects of EHR, Practice Management, and Population Health implementations – such as project scope, budget, and clinical requirements with Project Management Office – ensuring smooth execution and resource allocations.

Directly responsible to perform risk assessments, gap analysis, and execute best practice workflows for product adoption and utilization by providers and various end-users.

Identified development and/or interface needs through workflow analysis, reporting and regulatory requirements, and KPI metrics; guided developers to ensure product customization via QA testing.

Performed integrated QA and data migration testing, according to detailed project plans ensuring high-quality project installations with minimized post-installation support requirements. TOOLS AND TECHNOLOGIES

Tools and Techniques:

Discovery Sessions – Product and Market Research – Customer Experience and Analysis – Vendor Analysis – Interview and JAD Sessions – Story Mapping – Prioritization – Estimation – Scope/Gap Analysis – SWOT Analysis – Integration Analysis Requirements Gathering Analysis – Wireframing – KPI Dashboard and Scorecards – Metrics and Analytics Software Tools:

MS Visio – MS Office – macOS – iOS – JIRA – Service Now – TFS – Balsamiq – SharePoint – Confluence – Adobe Creative Suite Bugzilla – Tableau – Google Analytics – Cognos (EBO) EDUCATION

COLLEGE OF THE HOLY CROSS Westborough, MA

Bachelor of Arts (A.B.) – Chemistry and Pre-Medicine Aug 2002 - May 2006 Doc Hurley Scholar, Frank O’Brion Scholar, Chesterfield Charitable Foundation, The O’Meara Foundation, American Savings Foundation

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