Executive Manager

Miss. NAMITA RAMESH GIRHE

Al Mussanah, Muscat

Oman

Nationality-Indian

Marital status- Single

DOB-15/12/1987

Oman driving license

Mobile No.: +968********

E-mail: ******.*****@*******.***

Objective:

To obtain a position as an Executive Housekeeper in hospitality industry

Summary:

Proven leader with more than 10 years’ of experience and efficient Executive Housekeeper with huge background in directing and controlling housekeeping operations. In depth, know-how of leading housekeeping operations in accordance to hotel policies and procedures. Ensures monitoring and developing team member performance in terms of professional development and evaluations. Very effective in handling requests and complaints in a professional and resolution-oriented manner.

Professional Summary:

Knowledge at graduate and post graduate level of Hospitality and leadership management.

Have a knowledge of planning, organizing, implementing and maintaining the department roles.

Committed, flexible, and responsible professional capable of working on a team or individually.

Track record of excellent workplace attendance and dedication.

Well-rounded and respected employee entrusted with leadership roles (trainer of new employees’ up to the hotel standard) and key supportive roles.

Design and implement hotel procedures for the department.

Demonstrate and monitor to conduct inventories, and place purchase orders.

Performing recruitments of all staff within the department

Meeting the standards and following the SOPs for inspections

Work Experience:

Al Mussanah, Muscat, OMAN April 2019-ongoing

Millennium Hotel and Resort Mussanah

Executive Housekeeper

Reorganize employee scheduling procedure by introducing a system that works with available timesheet data and assigns work hours dynamically

Attain Best Employee award following exceptional cleaning and maintenance work practices

Oversee performance of housekeeping staff

Ensure maintenance and cleanliness of the hotel on a continuous basis

Lead and direct housekeeping operations

Ensure appropriate and safe use of chemicals and cleaning supplies

Interview, hire and train housekeeping staff

Assists in controlling expenses by the housekeeping department.

Co-ordinate with vendors.

To take actions on guest complaints and also share the guests feedbacks.

To submit the requests for repair and periodic maintenance of cleaning equipment.

Prepare store requisition, purchase other supplies and equipment, and also monitor par stock on all housekeeping guest supplies and linens.

Records data concerning work assignments, personnel actions, and prepares periodic reports. To prepare reports concerning room occupancy, payroll expenses, and department expenses.

Attends periodic staff meetings with other departments’ heads to discuss company policies and guests complaints and to make recommendations to improve service and ensure more efficient operation.

Al Mussanah, Muscat, OMAN May2016-March 2019

Millennium Hotel and Resort Mussanah

Assistant Executive Housekeeper

Reports to Executive Housekeeper (May 2016-December 2017)

To co-ordinate and supervise the staff. To assist in managing and directing of day-to –day operations of all housekeeping and laundry functions.

Also provides support to the Executive Housekeeper in all areas of housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotel SOPs.

Ensures and enforces the quality assurance for the housekeeping department and cost control measures.

Assign team members their duties and inspects work for conformance to prescribed standard of cleanliness.

Maintain clear and efficient communication and co-ordination with the front office and other departments of the hotel.

Schedules the cleaning for lobby area, public areas, cleaning of windows, upholstery and draperies as needed.

Schedules the deep cleaning of all areas.

To investigate concerns regarding housekeeping service and equipment, takes corrective action.

Print all housekeeping related reports from PMS.

Assists in controlling expenses by the housekeeping department.

Co-ordinate with vendors.

To take actions on guest complaints and also share the guests feedbacks.

To submit the requests for repair and periodic maintenance of cleaning equipment.

Prepare store requisition, purchase other supplies and equipment, and also monitor par stock on all housekeeping guest supplies and linens.

Records data concerning work assignments, personnel actions, and prepares periodic reports. To prepare reports concerning room occupancy, payroll expenses, and department expenses.

Attends periodic staff meetings with other departments’ heads to discuss company policies and guests complaints and to make recommendations to improve service and ensure more efficient operation.

Dubai, UAE March 2015- September2015

Legacy Hotel Apartments, Tecom, Al Barsha, Dubai

Executive Housekeeper

Coordinate with the guests to resolve all hotel policies

Inspect guest’s rooms and public areas for cleanliness

Monitor staff performance and ensure smooth and efficient operations

Prepare estimate of labour costs and ensure compliance to budget in coordination with General Manager

Manage communication with Front Desk for arrivals and departures and for guest’s requests

Ensure achievement of all hotel objectives for room quality

London, United Kingdom March 2010- August 2014

Visa Expired by August 2014

Premiere Inn, Heathrow terminal 5, London August 2013 – August 2014

Deputy Head Housekeeper

Inspecting rooms and property to hotel standard

Conducting spot checks

Training and updating team with standards and procedures

Allocating duties and responsibilities to the team

Preparing duty roster and timesheets

Monitoring par stock and placing order

Performing VIP allocations

Attending weekly operations meetings

Performing recruitments of all staff within the department

Meeting the standards and following the SOPs for inspections

Reporting directly to Operations Manager as no HOD was appointed

Performing HOD tasks in absence of departmental head

41&Rubens at the Palace Hotel Boutique Hotel (Red carnation Hotels) April 2012-August2013

Housekeeping Supervisor

Inspecting rooms to hotel standard

Training new staff (Supervisors and coordinators)

Allocating duties and responsibilities to maids and porters

Reporting directly to executive Housekeeper

To perform office coordinator duties (co-ordinate with other departments)

To check VIP Rooms in absence of Executive Housekeeper

To receive and process all maintenance problems

Holiday Inn Express Golders Green/ Swiss Cottage, London April 2012-March 2013 Guest Service Agent (Part- time)

To undertake front of house duties, including meeting, greeting and attending to the needs of guests.

To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

To deal with guest requests to ensure a comfortable and pleasant stay.

To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

To be responsible for accurate and efficient accounts and guest billing processes.

To assist in keeping the hotel reception area clean and tidy at all times.

To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

To ensure that all reservations and cancellations are processed efficiently.

To keep up to date with room prices and special offers to provide accurate information to guests.

Radisson Blu Edwardian, Kenilworth, London March2010 - May2012

Housekeeping Supervisor, Section Housekeeper

Maintaining guest rooms cleanliness standard

Checking rooms, Checking mini bars & Refill

Ensuring their comfortable stay

Preparing duty sheets

Reporting any guest complaint to the manager

India October 2008–August 2009

Hotel Tuli International, Nagpur, MS,

Housekeeping Supervisor

Supervising room attendant

Checking guests rooms cleanliness standard

Briefing to room attendant / training new attendant

Maintaining housekeeping records

Reporting the guest complaints to the manager

Williamsburg, VA, USA April 2008–August 2008

Placement Visa

Embassy Suites Hilton, & Spring Hill Suites, Marriott

Housekeeping

Suite attendant, Laundry attendant

Inspecting Rooms and public areas

Training new staffs

India May 2006-August 2006

Park Inn Hotel, Manali, HP (Specialization in Housekeeping)

Education:

London, United Kingdom

MBA, University of Wales July2011-March 2012

Post Graduate Dip. In Hospitality and leadership Management Sept 2009-June 2011

Ealing Hammersmith and West London College London

Nagpur University, India

Bachelor’s Degree in Hotel Management August 2005 – June 2009

Tuli College of Hotel Management and Catering Technology

Technical Skills:

MS OFFICE

OPEERA, FIDELIO, BART, MAESTRO, IDS

Achievements:

Distinction and First Division throughout the Bachelor’s Degree

Employee of the month at Radisson Blu Edwardian hotel, 2010

Reservation agent for 2 consecutive month at Holiday inn Express

Trained as Fire Warden at Holiday inn Express

Languages Proficiency:

English: Fluent (speaking, reading, writing)

Hindi : Fluent (speaking, reading, writing)

Marathi: Native language

Contact this candidate