Wilma Beatrix Van der Westhuizen

• ADDRESS : Unit 55 Elawini Village, Nelspruit, Mpumalanga

• CELL NUMBER : 083-***-****

• E-MAIL ADDRESS : adjvtj@r.postjobfree.com

Profile

Professional, responsible adult female.

Customer Focused

Result / Success driven

Team Oriented / but fully independent

Creative

Detail Oriented / Analytical

Priority Setting and Planning

Dealing with Ambiguity

Integrity/Trust

Excellent Communicator

Problem solver

Excellent Organisational skills

Motivational skills

Mentoring / Coaching skills

Excellent inter personal relations

Education

Higher Education Technikon RSA 2000

N.Dip. Public Relations Management

Last School Attended High School Hendrik Verwoerd (Pta) 1989

Grade 12 (Matric)

Skills

Applications

MS OFFICE : MS Word: MS Excel, MS Access, Power Point : Intermediate

E-MAIL

INTERNET

POINT OF SALES SYSTEMS (Various, ie POS, Unipos, Syspro)

Other

Human Resource : Retail and Wholesale

Labour Relations : Retail and Wholesale

Financial Management and Bookkeeping : Retail and Wholesale

Interpersonal relations : Excellent

Customer relations : Excellent

Communication skills, verbal and written : excellent

Languages

Afrikaans and English : Read, write and speak, excellent

Work Experience

(September 2016 – September 2020 )

GLOBAL ROOFING SOLUTIONS

Inside (internal) Sales Manager

SALES

Sales order issuing and management

Stock Procurement

Dispatch liaising

Counter sales

External sales representative liaising

Quotations

Customer liaising

Financial support (debtors & creditors)

Petty Cash management

Purchase orders

Goods Received Notes

Payment recons

“Soft” collections – payment reminders - liaising

Credit application management

Customer account management – branch level

Work in progress Administration

End to end raw material to finished goods

Stock / Inventory control

Availability and counts

Ordering

Obtaining and maintaining required stock levels

Logistics

Load schedule / load planning & compilation

Freight sourcing and liaising

Order collection liaising

Staff Management

Training

Performance management

General management

Customer Liaising

Escalated query resolution

Inter Branch Liaising

Order / production process maintenance and escalation negotiation

Administrative

Filing & record keeping

Human Resource management

Timesheets

Casual Wages

Overtime

Leave

Discipline

Record keeping

Staff liaising

General Housekeeping

(December 2015 – August 2016)

JAGUAR, LAND ROVER, VOLVO POLOKWANE

Reception, office management and Personal Assistant to Managing Member and Dealer Principal

Reason for leaving

Better career and financial opportunity

NATIONAL MEDIA GROUP POLOKWANE (TEMP)

November 2015 : Reception and switchboard

January 2015, Springbok, Northern Cape – September 2015

LUCKY 7 SUPERETTE, BUTCHERY AND TAKE AWAY

Owner Manager

Sales and service representation

Financial management

Operational planning and management

Administrative planning and management

Staff management

Labour relations

Stock management

Costing and Pricing

Merchandising

Reason for leaving / closure:

Extreme economic and social decline

2010 – 2014, Pretoria

PAMPERED POOCHES CAT AND DOG PARLOUR CC

Director (CC) / Owner Manager

Sales and Service representation

Customer relations

Financial management

Operational planning and management

Administrative planning and management

Service management

Labor relations

Staff management

Stock management

Costing and Pricing

2003- 2014, Pretoria

MJ and WB Van der Westhuizen CC trading as Liquor Square/Barclay Square Liquor City

Director (Member of CC)

Sales and Service representation

Financial management

Operational planning and management

Administrative planning and management

Staff management

Labour relations

Stock management

Merchandising

Costing and Pricing

Supplier and Client Relations

Event management and Promotions

1989 – 2003 Telkom SA Ltd

Call Centre Manager : Technical Support, Customer Courtesy Call Centre

Manager : Customer Relations : Executive level

Senior Customer Relations Advisor

Administrative Officer + Secretary / PA to the Senior Manager North Eastern Region, Customer Relations Manager

Joined the Company as school leaver

Started as admin officer, responsible for the administrative processing of all telephony applications and account enquiries.

Advanced to high level customer complaints representative, responsible for written and telephonic handling of such queries / complaints, driving the matter until a result to the customer’s satisfaction has been achieved. I often delt with foreign customers such as the American Embassy, Embassy of the Ivory Coast, film production teams etc. During this period I was involved in the establishment and management of a dedicated technical team and administrative back office team to address matters on Executive / Senior Manager level. I also assisted as a Personal assistant to the Senior Manager Customer Service, North East Region.

Promoted to Junior Manager in the technical environment. Here I managed various call centers with temporary as well as permanent staff of no less than 25 staff members. I was responsible to ensure prompt, accurate and professional service to all call centre customers, be it internal and or external. Annual staff performance had to be measured by me. I had the opportunity to design and implement a tool to accurately measure call centre agents in accordance with their required outputs.

I resigned from the Company to endeavor into retail for myself.

Most recent references

Sylvia 083-***-**** (Customer)

Marie 083-***-**** (Customer)

Pam 082-***-**** (Telkom Colleague and friend)

David 082-***-**** (Brother)

Contact this candidate